Transcript Document
This year, Lancashire CRN’s Annual Conference is
All About You..!
Help Direct and You
Lynn Quigley
Help Direct (Preston and South Ribble)
Tuesday 14 th February 2012 | Leyland
Help Direct Preston and South Ribble
Lynn Quigley, Outreach Co-ordinator
1. What is Help Direct?
The science bit…
• Funded by Lancashire County Council • 4 providers of Help Direct in Lancashire • Managed by Age Concern Central Lancashire • Cover Preston and South Ribble districts • Est 2008
Help Direct – Our Mission
• Information, guidance and support to
ALL adults over 18 in Lancashire!
• Be the
first port of call
practical support, information and signposting for • Offer
preventative
support
I want to socialise more!
Where can I volunteer locally?
I need HELP!!
I am struggling with bills! I am struggling getting about My garden is in a mess I just don’t know where to turn?
How can I use the internet?
My mum needs help at home!
Who is my local police officer?
We can help you get the most out of life in any of the following areas …
Help Direct Aim
“The key aim of Help Direct is to enable citizens to get
practical support, guidance or simply the right information and advice
they need before a problem becomes a crisis! ”
2. Where are we & how can you contact us…
Help Direct Preston
• 30 Cannon Street, Preston PR1 3NS • Drop in centre • Open Times: Monday – Friday 9am – 5pm • Community Advisors and Volunteers
Help Direct South Ribble
Within Roccoco Coffee Lounge
• 41 – 45 Chapel Brow, Leyland PR25 3NH • Drop in centre • Open Times: Monday – Friday 9am – 5pm • Community Advisors
Give us a call…
0303 333 1111
less than 1p per minute
Upon calling this number the call will be directed to the local provider. (from a mobile you will be given 4 area options)
Email us…
[email protected]
Visit the website …
www.helpdirect.org.uk
3. What services do Help Direct provide?
Community Advisors
• Support and assist all clients to resolve their problems • Investigate solutions • Monitor and follow up • Work with referring agencies e.g. Social Workers, Police, LFRS etc • Aim to achieve a positive outcome
Wellbeing Measure Tool
• Identify areas may wish / need to improve • Highlight priority areas • Give a record of scores & actions • Method of measuring the increase in someone’s wellbeing, empowering and encouraging the individual further
Safe Trader Scheme
• From handy person to Home Improvement Agency • Trading Standards approved • Basic criminal record check • Feedback Facility • E.g. Plumbers, Electricians
www.safetrader.org.uk
Safe Trader Scheme
• Expanded to include other services e.g.
• Dog Walking • Cleaning / Domestic Services • Residential Care and much more…
www.safetrader.org.uk
Volunteer Opportunities
• Volunteer Community Advisor • Volunteer Events Assistant • Volunteer Projects Assistant • Volunteer Website and & Data Input Assistant
Time Banks
Time banks allow people to do things for each other and instead of money they earn Time Credits
1hr of time = 1 time credit
Time banks can be set up in communities, neighbourhoods and organisations
Skills Exchange
•Bring
people together
in a spirit of equality •Build an individual’s
confidence
and
skills
•Build
community networks
and knowledge •
Get things done
that wouldn’t get done
Outreach in the Community
• Community Centres • Libraries • GP Practices • Job Centres • Day Centres • Health Centres • Social Work Teams • Lancashire Fire and Rescue Service • Other Partner Agencies
Events
• Partners • Outdoor • Indoor • Coffee Mornings • Major Events • And many more • Let us know…….
Community Support
• Community Advisor Support • Offering advice in a Community Location • Taking the service to the need
Work WITH partners
• Throughout Lancashire • Not here to replace anyone • Access to the RIGHT information • Supporting partners • Build capacity
Wellbeing Directory
• Self directed support • Interactive & searchable database • Access to local services • Help Direct website….
www.helpdirect.org.uk
Help Direct for YOU
• Link to Wellbeing Directory • Services on the Safe Trader Scheme • 1 st Contact Partner • Team Talks • Community Support and Events