Transcript An Accreditation, Purchasing and Contract Management System

West London Supporting People
Group Housing Related Support
Framework Agreement
Provider briefing events 23rd and 24th May 2011
Ealing Town Hall
Welcome and Introductions
Paul Feven
Head of Commissioning, Contracts and
Supply, London Borough of Hillingdon
Chair of the West London Supporting
People Group
Agenda and Objectives for the
day
Monday
23rd May
Tuesday
24th May
1.45pm
9.45am
Registration and refreshments
2.00pm
10.00am
Welcome and introductions
Keynote address: Overview of the West London Alliance and the Efficiencies
Programme
Paul Feven, Head of Commissioning, Contracts and Supply London Borough of
Hillingdon, Chair of the West London Supporting People Lead Officers Group
2.15pm
10.15am
Presentation on the West London Framework Agreement – selection of preferred
providers to provide Housing Support and related services
3.00pm
11.00am
Questions & Answers to a panel of lead officers and procurement representatives
from the participating boroughs and WLA
3.30pm
3.45pm
11.30am
11.45am
Summary and Next Steps
Closing remarks
Overview of the West London Supporting
People Group (WLSPG) and WLA
• The West London Alliance (WLA), formed in 1998 by the
London Boroughs of Brent, Ealing, Hammersmith & Fulham,
Harrow, Hillingdon and Hounslow, aims to promote the
economic, environmental and social well being of the West
London community
• WLSPG set up in 2004 – includes Royal Borough of
Kensington & Chelsea
• Efficiencies project for Supporting People launched in 2010
covering provider negotiations and a new framework
agreement
• WLSPG already has a strong track record in working together
WLA framework agreements
and potential projects
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Home care – framework agreement
Future projects
Meals on wheels
Accreditation, Purchasing and Contract Management
Scheme (APC) - provision of residential and nursing
care through an Approved List
• Transport
• Management Information System
West London Housing Related Support
(HRS) framework agreement
Presenters:
Monday: Stephen Evans and Charles Stephens – Royal
Borough of Kensington & Chelsea
Tuesday: Julia Copeland and Jenny Platt – London
Borough of Hammersmith & Fulham
Drivers for change and project
background
• Budgets no longer ring fenced for Supporting People
• Introduction of some non traditional housing support tasks to reflect
changing markets and priorities
• Efficiency targets and reductions in budget for each borough
• Contracts ending during lifetime of new framework
• Project background
• A current framework was developed in 2008 and is used by
LBHF, RBKC, Harrow and Ealing
• Expires 31st March 2012 – joint working across West London
has established need for a wider framework agreement
What we hope to achieve through
the new framework
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Further cashable efficiency savings
Improved public services and continuous improvement
Stimulation of the housing related support market
A mixed economy of service provision
Streamlined commissioning arrangements
Collaborative working amongst boroughs
Increased choice for service users by procuring services
that can support both block and individual personalised
purchasing arrangements
Why tender for services?
• To commission services that are informed by service
users, performance and strategic commissioning
intentions
• To achieve savings on current contracts
• To develop the market
• To allow the market to set the price – and move away
from historical levels of funding
• National requirement - Public Contracts Regulations
(2006 and 2009)
• EU Directives – services should be subject to
competition. Principles of equality of opportunity and
transparency
What is a multi provider framework
agreement?
• An agreement between one or more authorities and a
number of providers – a ‘preferred provider list’
• It establishes the terms such as price, quality and
quantity for a fixed period of time – four years
• Authorities draw down services at agreed price and
quality within their own timescales and commissioning
plans
• Contracts are drawn down by ‘call-off’, mini-competition,
or TUPE re-price where some quality factors can be
varied
Benefits for providers
• Boroughs will be calling off services from the new
framework, only in very few cases do we expect services
to be commissioned outside the framework
• Potential for securing contracts, easing budget planning
and sustaining business
• Being an approved provider in a well established region
• You only tender once (subsequently the process is much
shorter and easier)
• Opportunity to gain new business in new areas
Scope of the procurement exercise
INDICATIVE LOTS 1-7 SERVICE SPECIFICATION CATEGORY: ACCOMMODATION BASED
SERVICES
LOT 1: Mental Health (high support)
LOT 2: Learning Disability
LOT 3: Physical and Sensory Disability
LOT 4: Older people sheltered; Older People Extra Care; Older People With Mental Health Needs
LOT 5: Single Homeless, Refugees, Rough Sleepers, Offenders, Substance Use, Mental Health (low
and medium support)
LOT 6: Young People
LOT 7: Homeless Families, Teenage Parents and Domestic Violence
Scope of procurement exercise
INDICATIVE LOTS 8-10: SERVICE SPECIFICATION CATEGORY: SUPPORT ONLY
LOT 8: Floating Support for Disability Community Care Groups (Learning Disability, Physical and
Sensory Disability).
LOT 9: Floating Support for Generic and Socially Excluded Groups (rough sleepers, offenders,
substance misuse, homeless families, domestic violence, teenage parents, young people, single
homeless, mental health, generic, gypsies and travellers)
LOT 10: Floating Support For Older people
How we will assess tenders price and quality
• The indicative split between price and quality is 60:40
price:quality
• There may be local variations on this when contracts are
called off by boroughs
• Minimum quality standards will be applied
• Recent tenders across the boroughs and trends in the
HRS market indicate that prices are reducing
• We expect prices to reflect innovative and new ways of
delivering services in this context
What is housing related support
and how will we buy it?
• Current context of HRS services – efficiencies, un-ring
fenced budgets, opening up to social care,
personalisation and payment by results
• Accommodation based services consist of core and
flexible elements – pricing to reflect this
• HRS services and contracts will look different in the
future
• CQC registration:
• http://www.cqc.org.uk/guidanceforprofessionals/introduct
iontoregistration.cfm
Personalisation in housing
related support
• A national driver towards the personalisation of services
• Choice and control for service users
• All boroughs are committed to person centred services
but differing approaches and timescales
• Approaches to personalisation may or may not include
budgets for individuals
• Different models of services and contracts to allow for
personalisation will be described in the specifications
Outcomes focussed services
• A national and local driver towards outcomes focussed
services that meet the needs of individuals
• New framework agreement will have outcomes focused
service specifications for each Lot
• Less focus on prescribing inputs or outputs
• Success based on demonstrating how outcomes will be
achieved for individuals and for the service
• Continued requirement to meet quality standards and
these will be monitored accordingly
Establishing the framework and
‘calling off’ services
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E-tendering will be used for the procurement process
Consultation with service users and partners
LBHF will be the lead contractor
TUPE
There will be mini tenders as well as direct call offs from
the framework – more detail to follow in a briefing
• Contract and performance management arrangements
to achieve be greater alignment across the boroughs
Indicative timeline
Mid June 2011 - Issue PQQ
12th July 2011 - Final PQQ clarification issued to providers
Mid - late July 2011 - PQQ submission by providers
End of August 2011 - Invite successful providers to tender (ITT)
28th September - Clarification period for ITT closes
Mid October - Tender Submission
October-November 2011 - Evaluations of tenders to agree preferred providers
February 2012 - Framework agreement contracts issued
31st March 2012 - Current framework ends
Process
• Providers must sign up to the London Tenders Portal:
– https://www.londontenders.org
• Interested providers to submit a Pre Qualifying Questionnaire
(PQQ)
• Assessment of PQQs by Tender Assessment Panels with
representation from all boroughs and service users
• Successful providers submit a full tender
• Assessment of tenders against agreed criteria
• Successful providers placed on the approved provider list
• Each individual borough will then ‘call off’ services from the
approved provider list
Questions and answer panel
session
Summary and Closing remarks
Paul Feven
Head of Commissioning, Contracts and
Supply London Borough of Hillingdon
Chair of the West London Supporting People
Group
Contact Details
For all questions please contact:
[email protected]
Using “HRS framework agreement” as the subject
heading.
Individual boroughs will not be able to respond to
questions directly