CHANGE PROGRAMME, CNWL

Dr Julia Palmer Clinical Director, Assessment and Brief Treatment March 28th 2012

Why change?

•Make the best use of available resource •Review effectiveness of services •Focus on clinical leadership •Increase responsiveness of service •Implement recovery approach •Increase productivity •Respond to GPs’ concerns

Service redesign

• • • • • Replace generalist Borough-wide services Specialised service lines run across the Trust Aim to improve service through increased specialisation Borough Director post retained 11 service lines across the Trust

Service Lines

• • • • • • • Assessment and Brief Treatment (includes IAPT) Community Recovery Acute (in-patient including PICU, home treatment) Rehabilitation (people in placements) Older Adults and Healthy Ageing Addictions Psychological Medicine (A & E Liaison)

Service Lines ( cont’d)

• • • Learning Disabilities Eating Disorders Offender Care

Assessment and Brief Treatment

• • • • • • • • • Single point of access for new referrals Clusters 1-7 Rapidly responsive to referral; rapid re-referral Brief treatment packages Rapid feedback to GPs and other referrers Senior staff available for advice 9-5 IAPT and counselling Easy interface with other service lines Based at Mill House 01895 206800

Hillingdon Recovery Team

• • • • • • Clusters 8-17 People with longer term, complex needs Recovery model Care coordination Includes EIS and AOT Based at Pembroke Centre 01895 622424 and Mead House 01895 558270

Assessment and Brief Treatment

•Clinical Director – Dr Julia Palmer (07887 572639) •Service Director – (and Hillingdon Borough Director) (01895 891030) •Service Manager – Jon Ruddock (07976 810061) •Team Manager – Louise Doyle (01895 206800) based at Mill House •Email: [email protected]

Hillingdon Recovery Team

Clinical Director – Dr Sarah Marriott ( 07976 878863) Service Director – Pete Raimes ( 07976 868741) Service Manager – Paul Russell ( 01895 558270) Team Manager - Jennifer Lewis ( 01895 558270) Based at Mead House, Hayes and Pembroke Centre, Ruislip

Concluding points

•We would like to receive comments from GPs and other primary care staff •We will visit your practice to discuss the service (including individual patients) and answer your questions if wished •We want to help you look after people with mental health problems •We want to provide an excellent service