Transcript Jon McKenzie, Raytheon , Raytheon Six Sigma

Customer Success Is Our Mission
Raytheon Six Sigma
The Boldness to Imagine the Future
The Passion to Deliver It.
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
Focused on Customer Value
LSL
Customer Success Is Our Mission
USL
Historical Six Sigma
Defect Reduction
Value Stream
Customer
Value
Contemporary Six Sigma
Customer Success Is Our Mission
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
Embraces All Tools
Customer Success Is Our Mission
Six Sigma
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Six Sigma Quality
•Design of Experiments
•Process Capability Analysis
Tool (PCAT)
•Gauge R&R
•Ishikawa Tools
•Process Mapping
•Statistical Process Control
Design for Six Sigma
•Design To Cost
•Statistical Requirements Analysis
•FMECA
•Statistical Design Performance
Simulation
•Software Predictive Statistical Tools
•Risk Management
•DFMA
Quality Function Deployment
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Re-engineering
•Process Mapping
•Change Management Skills
•Process Improvement Teams
•Problem-Solving Tools
•Benchmarking
Lean/Agile Manufacturing
•Value Stream Analysis
•Lean Enterprise
•Lean Manufacturing
•Agile Manufacturing
•Just In Time
•Supply Chain Management
•Kaizans
•Mistake Proofing
•Cycle Time Reduction
•Continuous Flow Manufacturing
Goal Deployment
•Balanced Scorecard
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
Raytheon Six Sigma
Customer Success Is Our Mission
Integrated Business Strategy
Customer
Tools
Culture
Definition
Our Knowledge Based Process
for Transforming Our Culture
to Maximize Customer Value
and Grow Our Business
Principles
Process
Visualize
1. Specify value in the eyes of the customer
2. Identify value stream and eliminate
waste/variation
Achieve
TM
Commit
3. Make value flow at pull of the customer
4. Involve and empower employees
5. Continuously improve knowledge
in pursuit of perfection
Prioritize
Improve
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
Characterize
Key R6s Roles
Customer Success Is Our Mission
• Champion:
Senior leader who is a primary catalyst for planning
and executing R6s deployment within the organization
• Master Expert:
Full time, experienced R6s leader who integrates
R6s into the business. Is a strategic Business Partner focused
on value to our customers.
• Expert:
Full-time individual trained to lead
complex projects and train/mentor
others in R6s activity
• Specialist:
Individual trained in basic
R6s concepts and productivity
improvement skills to
transform their work area
Champions
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
Journey of Strategic Alignment
1999 - 2000
Customer Success Is Our Mission
2000 - 2002
2003 - Beyond
Fix
Value Streams
Survive
Efficient
Value Streams
Improve
New
Value Streams
Grow
Germination
Institutionalization
Optimization
Early Successes
Build Capability
Emerging Results
Proven
Grow Capability
Significant Results
Unconscious
Leverage Capability
Integrated Results
..What’
s Next
?
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
R6s: Cumulative Achievement
1200
$M/Year
Customer Success Is Our Mission
Gross Benefit
$3 Billion
0
$M/Year 250
Net Benefit
$776 Million
0
$M/Year 300
Operating Cash Flow
$1.2 Billion
0
People
1200
Germination
Institutionalization
Optimization
Experts
1% of
Population
Specialists
42% of
Population
0
25000
People
0
1999
2000
2001
2002
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
2003
Our Future
Customer Success Is Our Mission
Growth
•Customer Focused Marketing
•Mission Systems Integrator
Y=
f (X’s)
R6s Impact
Program Performance
•Critical Chain
•Design for Six Sigma
•Predictable Process
Profit & Cash
•Productivity
•Inventories
•Billing Processes
1999
2000
2001
2002
2003
2004
2005
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
2006
R6s for Growth
Customer Success Is Our Mission
Efficiency
Innovation
Internal View – Improve the Current
• Current Contract
External View – Create the Future
• Market Space
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Current Customer Focus
Value Added – Non Value Added
•
Elimination of Waste
Process Focused
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Earlier Involvement
Bridging White Space
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Transition to Production
Value Stream
Analysis
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Customers
Offerings
How Customers Obtain Value
•
Influence on Acquisition Process
Where Do We Make the Product
and Service
Core Competencies
Value Chain
Analysis
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004
Customer Success Is Our Mission
Raytheon Six Sigma
Jon W. McKenzie
[email protected]
781-522-3368
COPYRIGHT © 1999-2004 RAYTHEON. ALL RIGHTS RESERVED.
4/2004