Transcript Slide 1

Registration: Fall 2010
What is Banner?
• A fully integrated, transactional administrative system
(application software). Primary modules:
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General
Finance
Student
Financial Aid
Human Resources / Payroll
• Enter information once and it is available to all functions
(database consolidation)
• Self-service functionality for students, faculty and
administrators
• Standard, industry best-practices for data management
• Improved security and web-based access
Why did we move to Banner?
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Improve and standardize operational processes
Operate as one entity (single data repository)
Establish a common language (data standards)
Ensure that policies/procedures are enforced (promoting
student success)
Enhance security
Provide increased access to data, information and reports
Eliminate shadow systems
Integrate academic and administrative technologies
Reduce costs associated with maintaining separate
systems (5 databases, 6 portals, 6 business models)
SunGard support for SIS Plus ending in 2011
Banner
&
ACES
Transform Processes and Technologies
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Information
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FinAid
AR
HR/PR
Finance
Banner Module Update
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Finance
Grants
Human Resources
Payroll
Accounts Receivable
Financial Aid
Student
Student Module
Some of the “Moving Parts”
Admissions
Advising
Apply Texas
Assessment
Basic Skills
BBV
Bursar
Call Centers
Calendars
Catalog
Class Sizes
Counseling
Curriculum
Data Conversions
Developmental Ed.
Disabled Stdt. Serv.
Distance Learning
Dual Credit
Faculty Loads
Fee Assessment
Financial Aid
Flex I & II
Help Desk
Holds
IPEDS
Late Start
Libraries
Linked Classes
Orientation
Parts of Term
Payment Options
Permits
Portal
Prerequisites
Recruitment
Registrar
Residency
Self-Service
Security
Schedule
SDEV
State Reporting
Student Addresses
Student Ids
Student Leveling
Student Placement
Student Verification
Swirling Students
Test Scores
Three-Peat
Time-Ticketing
TouchNet
Transcripts
Transfer Center
TSI
Veteran’s Affairs
Welcome Center
The Performance Dip
Commitment/
Continuous
Improvement
Business Performance
Initiative Complete
Uninformed
Optimism/
Uncertainty
How do we
minimize the
dip?
Informed Optimism
How to accelerate the improvement in
performance?
Denial
Anger
Acceptance
Testing
Pessimism
Despair/
Skepticism
Time
Post-live: What to Expect?
… a study of 62 companies segments post-ERP activity into three stages…
Implementation
Stage 1
Stage 2
Stage 3
3 - 9 Months
6 - 18 Months
1 – 2 Years
Period of Productivity
Decline Overcome by
• Redefining Jobs
• Establishing New
Procedures
• Fine-tuning Software
• Skills Development
• Structural Changes
• Process Integration
• Add-on Technology that
Expands ERP
Functionality
• Taking Charge of New
Streams of Information
Created by the New
Platform
21 – 51 Months
INFORMATION WEEK
Period of Transformation
where the synergies of
People, Process and
Technology Reach a Peak
Go-live
Going “live” is not the
end, it is only another
beginning.
Added Expectations of Student
Module at the Alamo Colleges
• Allow students to take courses from any of the
Alamo Colleges
• Increase system service window
• Enforce prerequisite requirements
• Enforce placement into SDEV
• Ensure data integrity
• Enhance security protocols (internal controls)
What Went Well
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Alamo College Employees
Single portal and self-service
Expanded course and program offerings
Expanded system availability
Enhanced security (data integrity)
Enforcement of academic policies (placement of students for
success)
Virtual business office
CSI established
Continuing education
Adjunct faculty contracts
Elimination of SS#s
Financial aid $’s disbursed
Integration with LMS (single sign-on)
What Requires Improvement
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Communication
Training and retraining
Course schedule
Revisit academic policies (prerequisites & SDEV)
Revisit self-imposed course “restrictions”
Application notification letters
Apply Texas information (program info, links, dates)
Class cancellations
Revisit security protocols
Turnaround time
Review Call Center setups
Increase (peak times) staffing levels
Reduce duplicate PIDMs
Customer service (students and staff)
Calendar (must be uniform for all colleges and district)
Review Financial Aid processes
Review system configuration specifications
Reporting
Academic history conversion
Student mailing addresses
How We Need To Improve The Student
Experience
 Communication
 Student expectations (deadlines)
 System and process updates
 Notify students of schedule changes (i.e., cancelled
classes).
 Reduce turnaround time on application processing.
 Reduce lines.
 Answer the phones (call back in a timely manner).
 Enhance readability of schedule (SAC/NLC).
Go-Forward Plan
1. Remedy known process and system issues
2. Conduct postmortem review (all stakeholder
groups)
3. Communicate – Communicate – Communicate
4. Continue training efforts
Headcount Enrollment: Fall 2009
SAC
SPC
PAC
NVC
NLC
Total
College of
College of
Registration Attendance
24,135
22,010
11,008
10,280
8,335
8,335
14,587
14,587
573
5,053
58,638
60,265
Headcount Enrollment
College of Registration
SAC
SPC
PAC
NVC
NLC
Total
As of
9-10-10
25,074
10,948
9,024
15,923
1,344
62,313
Fall 2009
Final
24,135
11,008
8,335
14,587
573
58,638