Transcript Fedict presentation

Citizen Centric Public Service Delivery:
the Belgian approach
International Symposium on “connected Governance”
SSPA – Roma – 21-22/11/2009
Frank LEYMAN
© fedict 2009. All rights reserved
The role of FEDICT
FEDICT, a ‘horizontal’ Federal Public Service
Computerization
of Belgian State
– Develop & Implement e-gov strategy
– Support Federal Public Services in their implementation
– Develop & Implement Standards - Guidelines
– Create and operate a common infrastructure
– Manage the Inter-Gov Relationships
– Help to develop customer-centric services that last
Computerization
Belgium,
of Belgian Society
ICT knowledge Region
The Belgian context
Belgium
3
is a federal State
authorities at the same level
 federal
3
Communities (language, person)
 3 Regions
10
Provinces
589
municipalities
AIM :
e-government must enable one virtual government consistent to the
customers with full respect for every single competency
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Citizen Centricity
COMMON
BACKOFFICE
COMMON
PROCESS
FLOW
COMMON
KEY
MODULES
EAPPLICA
TIONS
TOOLS
05/05/2009 | Bruxelles
ONE COMMON BACK-OFFICE
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ONE COMMON BACK-OFFICE
SECURITY LAYER
National Portal Website
Federal Service Bus
FEDMAN
Ministry
A
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Ministry
B
Ministry
C
…
Ministry
Z
ONE UNIQUE ELECTRONIC KEY:
THE BELGIAN eID
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Purpose of the eID project
Prove your identity
 Provide
an electronic identity card to the
Belgian citizen that will allow them to
authenticate themselves towards
different applications and to place a
digital signature
Signature tool
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Electronic identity card (eID)
Belgian citizens >12 years old
Children <12 years old
Foreign residents
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LOTS OF e-APPLICATIONS
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Lots of applications of the eID card
Driver’s license
Healthcare
Home banking
student cards
Proof of membership
SSO, etc.
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e-commerce
What can we do with the eID today?
Federal e-gov applications:

 Social
Security: declaring employees status
 Mobility: requesting car license plates
 Online consultation of your National Register file
(https://mijndossier.rrn.fgov.be)
 VPN (teleworking)
 Online tax declaration
 e-notary: signing and deposit of purchase acts
 e-procurement
 e-invoicing for public sector
 etc.
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What can we do with the eID today?
Regional
applications:
 Flemish
Parliament: submitting and
electronically signing decrees, questions and
resolutions
 Academy
of Fine Arts Flemish Region:
enrolment via eID
 Vlaamse
Huisvestingsmaatschappij:
enrolment via eID
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What can we do with the eID today?
Local applications:
 e-loket:
• Requesting certificates (vb. marriage, birth, ...)
• Requesting change of address
• etc.
 School enrolments
 Enrolment/access to libriaries
 Access to swimming pools
 Access to container parks
 Electronic declaration of death
 etc.
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Lots of TOOLS at your disposal
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http://www.belgium.be
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05/05/2009 | Bruxelles
http://eid.belgium.be
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http://map.eid.belgium.be
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Quick Install
1. Install the eID software
2. Connect the card reader to the computer
3. Consult your data
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eID Middleware
Reading of the data – Certificates - Card & PIN
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https://mondossier.rrn.fgov.be
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www.checkdoc.be

A website to verify whether Belgian identity documents are valid or not:




passport
identity card
residence permit with chip
Registration the first time
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Fiscality
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eHealth
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Lots of MODULES at your disposal
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MODULES

FAS:
 Federal Authentication Service via eID

e-LOKET:
 Tool to allow municipalities to offer electronic services to its citizen in a secure way

e-DEPOT:
 Service to allow notaries to faster register acts

PersonService:
 Webservice to allow fast query about physical persons in the public registers

DIGIFLOW:
 User interface the Public Sector uses to get access to the UMA (Universal Messaging
Engine)

TELEMARC:
 Tool to allow public authorities to check if tendering companies dispose of all the neccessary
attestations and documents that are needed for a particular tender.

IAM:
 Identity and Access Management

MAGMA:
 Delegation of powers for electronic declarations

e-PAYMENT:
 Service package to allow public authorities to introduce electronic transactions
05/05/2009 | Bruxelles
Standard usage
Standard Process Flows
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Standard approach
WEB
FSB
FEDMAN network
Authentic Sources
05/05/2009 | Bruxelles
Example1: File a complaint “theft”
e-LOKET
FAS
e-FORM
Ticket #
FSB
Police
Push
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Example2: ask for social tarrif
e-LOKET
Web Social Tarrif
e-FORM
FAS
Ticket #
FSB
FPS
Economy
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Push
Example3: verify info about Company X
DIGIFLOW
FAS
Web Telemarc
Request about
Company X
FSB
VAT
BN
ONSS
Pull
05/05/2009 | Bruxelles
Future developments
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Identity and Access Management
CEO of COMPANY
MEMBER of BOARD
IDENTITY
NAME
DATE of BIRTH
LAWYER
PLACE of BIRTH
ACCOUNTANT
GENDER
MEMBER OF
SERVICE CLUB
SOCIAL SECURITY
DRIVING LICENSE
05/05/2009 | Bruxelles
ADDRESS
NATIONALITY
FAMILY STATUS
FATHER
Fedict IAM as a “Hub”
USER
Attribute
collection
workflows
IDP A
National ID
Persons
IDP A
National ID
Enterprises
EU country
IDP’s
IDP
Social
Security
Authentic
Sources
Local
repository
FEDICT
Authentic
Sources
IAM
hub
SP
FEDICT
Applications
USER/ROLE
approver
SP
Application
SP
Application
Conclusion

Common and secure back-office infrastructure

Common electronic key

Common rules of usage

Common tools

Common legislation
BUT:

Full political liberty of development by ministry (but with accountability)

Liberty of choice (HW-SW)

Future proof
BETTER SERVICE TO CITIZEN, ENTERPRISE and PUBLIC SECTOR CUSTOMERS
05/05/2009 | Bruxelles
International
interoperability
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SECURITY LAYER
Country2
Country1
Country
X
…
Country3
Gateway to EU
National Portal Website
Federal Service Bus
FEDMAN
Ministry
A
Region A
Ministry
B
Region B
Municipality A
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Ministry
C
Region C
Municipality B
…
…
Ministry
Z
Region Z
Municipality C
…
Municipality Z
SECURE
IDENTITY
ACROSS
BORDERS
LINKED
http://www.eid-stork.eu
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Th@nk you!
FRANK LEYMAN
Manager International Relations
Maria-Theresiastraat 1/3
Bruxelles 1000 Brussel
TEL +32 2 212 96 24
FAX +32 2 212 96 99
[email protected]
www.belgium.be/fedict
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