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Copyright. Unpublished Work. Raytheon Company.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
Sergeant First Class (Retired) Derek L. Duplisea,
Wounded Warrior Liaison & Sr. Military Recruiter
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Operation Phoenix
Operation Phoenix Mission
To attract, recruit and retain Military Veteran Talent
Operation Phoenix Vision
Build a strong and cooperative partnership with the military community to attain win-win
situations
Develop a talent pipeline with military departments and support agencies to establish
and maintain a steady stream of highly qualified and diverse military candidates to fill
the myriad of open positions
Continue to aggressively assist Veterans, Wounded Warriors and spouses obtain
meaningful and productive employment with Raytheon
Develop a Community of Practice to support and mentor Raytheon military veterans
Operation Phoenix Goal
Deploy a fully standardized Operation Phoenix recruiting plan
across the enterprise 4Q 2011
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Operation Phoenix Value Proposition
The Warfighter knows our Company, they know our products. That gives Vets
who join Raytheon a continuing sense of “commitment to mission”- John
Malanowski, Raytheon HR VP of Operations
TARGET POPULATION
Transitioning Service Member: Over 156,000 per year
Severely Wounded, Injured, and Ill since September 11, 2001: Approximately 7,000
U.S. Military Veterans: Just over 22 million
7% are women and 2.3 million are disabled
Military Spouse or primary care giver
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Top Ten Reasons to Hire & Retain Veterans
.1
Accelerated learning curve
Veterans have the proven ability to learn new skills and concepts quickly.
2
Leadership
Veterans understand practical ways to manage behaviors to get results, and they know the dynamics of leadership
in hierarchical and peer structures
3
Teamwork
Veterans understand how teamwork grows out of a responsibility to their colleagues.
4
Diversity and inclusion in action
Veterans have learned to work with individuals from diverse backgrounds.
5
Efficient performance under pressure
Veterans understand the rigors of tight schedules and limited resources, and know how to work under extreme
conditions and pressure.
6
Respect for authority and procedure
Veterans have a unique perspective on the value of accountability and know how policies and procedures help an
organization.
7
Technology and globalization
Veterans are usually aware of international and technical trends. They are technically savvy and bring a global
outlook to any business enterprise
8
Integrity
Veterans know what it means to do an honest day’s work and many have active security clearances. They bring
discipline and dependability to the work force.
9
Conscious of health and safety standards
Veterans are aware of health and safety protocols that maintain the welfare of themselves and others. Individually,
they represent a drug-free work force that maintains personal health and fitness.
10
Triumph over adversity
Veterans have proved their mettle in mission critical situations that demand endurance, stamina and flexibility.
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Collateral & Marketing

Operation Phoenix Fliers
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Collateral & Marketing

Operation Phoenix Card and Coins
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Collateral & Marketing

Resume Writing Tips
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Collateral & Marketing

Interview Tips
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Current Operation Phoenix RMS Network
Wright
Patterson
AFB
Ft Lewis, Ft
Campbell, Ft
Riley,
AW2
AFW2,
M4L,Safe
Harbor
Operation
Impact
(Northrop
Grumman)
Lackland AFB,
Randolph AFB,
Wilfred Hall
Medical Center,
BAMC,
WRAMC
Southern AZ
VA Hospitals
Operation
Phoenix
RMS
Employer
Warriors to
Work,
Southern AZ
One Stops
Support for Guard
and Reserve
(ESRG)
DavisMonthan AFB,
Luke AFB, Ft
Huachuca
Military
Transition
Programs
(TAP/ACAP)
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Operation Phoenix Website
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Operation Phoenix Military & Veteran Relations
1
Orientation of HR and RTN Professionals to local
Military/Veteran Organizations
2
Networking and developing crucial partnerships with local
Armed Forces bases and local National Guard & Reserve
Units
3
Develop special programs and events to support local service
members
GOAL- To create strategic partnerships with Military and
Veteran organizations in order to develop a well-rounded and
diverse Enterprise Military Veteran talent pipeline
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Operation Phoenix Building Positive Relationships
Davis-Monthan Air Force Base
2009 Annual Arizona Guard Convention
2010 Ruckin’ for Veterans, Tucson, Arizona
2009 HR Leadership Forum Care Packages
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Operation Phoenix Supporting Warfighter Families
RMS Operation Warm
Heart 2006-2009
Supported over 270
Arizona Military/Wounded
Warrior Families
Donated over $135K in
Cash 2006-2009
Donated thousands of gifts
Support for our Military
Community
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Operation Phoenix Recognizes Leadership
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Operation Phoenix: Enterprise Program Model
Military Community Outreach
• Resume Writing & Interview Tips
•Special events benefitting Military
community
• Raise OP Awareness
• Target Growth Opportunities
EXTERNALLY
Communication & Awareness
Recruitment & Application
• Provide measurable results to prove
• Military Vet applies through Rayjobs
• Hiring Mgr notified
• Reach out to other OP team members to
seek match between applicant skill set and
ind. Business needs (if necessary)
Operation
Phoenix
Team
business case and raise credibility
• Highlight individual success stories
• Maintain communication plan to raise
awareness, support, and enable growth
• Seek out OP Champions at all levels of
the organization and Military community
INTERNALLY
OP Community of Practice
•Guide new hire through transition phase
• Create Mentoring relationships w/ past OP
hires
• Stay in contact w/ OP hires and provide
them with tools for success
• Periodic networking/ developmental
events for OP hires
Evaluation
• Track integration, performance, retention
rates and other individual hire measures
• Survey/ get feedback from stakeholders to
determine effectiveness of program
elements
• Determine what is and isn’t working, make
adjustments accordingly
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Business Unit Military Network
Local National Guard and Reserve Units
Local VA Hospital
Local TAP/ACAP
RMS
SAS
IDS
Raytheon
Business
Unit
Local Military Base(s)
NCS
IIS
Local Veteran Organizations
Local ESGR
TSC
Local Wounded Warrior Program Advocates
Local State and Federal VA Representatives
Local Military Community Outreach
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Operation Phoenix – Sourcing Flow
Requisition
Opens
Business Unit Recruiter
Recieves Application
• Sends to hiring managers
or dispositions
• Operation Phoenix
recruiter communicates with
hiring manager
Operation Phoenix team
members disseminate
positions to their military
contacts
Recruitment Network
Linked in
MOAA
Military base contacts
Military employment Coordinators
Prospect Sent to Operation
Phoenix Database
Candidate applies to
open positions at
RayJobs.com
• Provided w/ Resume Guide &
Interview Tips
• Prospect given enhanced
screening
• Directed to Rcareers to apply for
specific jobs
Operation Phoenix Benefits
Operation Phoenix Benefits
Value-added organization through a Shared Services model:
 Eliminate RMS Business-Aligned Corporate OP role; Expand OP Enterprise Team
 Leverage knowledge to expand capabilities (Center of Expertise)
 OP COE Principles: Standardization, Consolidation of Work/Roles, Continuous
Improvement
Increased accountability from OP Business Unit Teams
Streamlined process that shares resources across the Enterprise
Increased productivity and efficiency
Positive candidate experiences
Goal: Make the candidate the center of the recruiting experience
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What You Can Do To Help Operation Phoenix
•Be an Operation Phoenix Champion
• Seek out and support veteran organizations within our
community and specialized disciplines
• When possible, consider specialized experience in lieu of a
college degree
• Educate your peers, customers and leaders on the benefits
of hiring Veterans
• Keep in mind that Veterans may require transitional
guidance
• When possible, consider specialized experience in lieu of a
college degree
• Wear a RED shirt on Friday’s in support of our troops
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Operation Phoenix
Needs You to be a Champion Today!
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