Transcript Serena - Sapphire Presentation

Serena Project Case Study
Sapphire, Atlanta
April 23, 2007
Agenda
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Project Mission Statement
Challenges
Partner Selection
Summary
► Scope, Timelines
Best Practices Adapted
Benefits Realized
Kudos
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Serena’s Project Mission Statement
“Build the foundation for strong business processes through a solid long term enterprise
system strategy creating competitive advantages and cost savings for Serena”
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Business Drivers
 Improve existing business processes and procedures
 Leverage new system functionality
 Adopt best practices
 Improve quality of business data stored
 Accurate reporting of business data
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Project Goals
► Combine Technical and Functional upgrade
► Conversion of Fiscal Year variant to be done in one step
► Harmonize business process as per requirements of Serena
► Cleanse Master Data to facilitate better Information System
► Remove redundant and unwanted configuration and programs
► Enhance performance of SAP system
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Challenges
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4.5B Unsupported version
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Large backlog of support packs, enhancement requests & bug fixes
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Many customizations – no documentation
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Redundancy
 Multiple redundant ABAP objects – only 127 of 1700 objects in use
 Redundant Configuration
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Data Quality
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Lack of Archival Process
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Convoluted business processes
 Fiscal Year Variant
 Revenue Recognition reconciliation
 Complex Legal consolidation with 17 countries and more than 80 company codes
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Increased on-going costs
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Partner Selection
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Partner Selection
 Desire to engage experienced partner
 Not many options due to new technology
 Cognizant –
 Vendor engaged in R&D
 Successful assessment study conducted
 Recommend to move beyond Technical Upgrade
 Depth of Domain knowledge and Technical Expertise
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Summary
Background
Project objective
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Scope Matrix
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A
Business
Scope
Serena
B
Module
Scope
Finance
Materials
Management
Sales &
Distribution
C
Geographic
Scope
Americas
EMEA
Asia Pacific
D
Technology
Scope
ECC 5.0 with
DIMP
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Interface
Scope
Taxware
CBI
UPS/Non
UPS
shipping
Standard SAP
reports
Minimal
Customized
reports
Master data
loads
Open
transaction
data
Reports
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G
Data
Conversions
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IS – Software
Human
Resources
Serena
Intranet
HR Online
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Project Timelines
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Best Practices Adapted
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Project Management
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Course Corrections – Resourcing, Communication
Optimum Communication levels
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Focus on Business Benefits in Blueprint phase
Scoping frozen in Blueprint phase
Adherence to Change Control processes
Capping of FRICE Objects
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75 person-days of effort
Continuous effort estimation and prioritization done to limit Development
Teamwork
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Weekly Core team
Weekly Status Review meeting
Monthly Steering Committee
Excellent Team – Onsite, Offshore and Core team
Team Chemistry/teamwork (no personal agendas)
Rapport/Credibility of Cognizant with with key stakeholders
Flexibility from Serena and Cognizant resources
Executive Buy-in
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Senior Management Buy-in and Support
Monthly Steering Committee Meetings
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Successful Execution
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Benefits Realized
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Standardization
 Migration of highly customized processes to SAP Best Practice standardization (i.e. Fixed
Asset module was 99% customized and is now 99% standardized)
 Standardized Customer Site Identification numbers.
Usability
 Clean system without irrelevant data, reports, configuration, result in dramatically improved
usability. This has also shortened the time to train a user
Accuracy
 Validations and controls built-in prevent incorrect calculations and unexpected results
 Automation of exchange rate load prevent errors in loading
 Order Entry Pricing Conditions re-designed which result in more efficient and accurate order
entry. This in turn improves business data for analysis
 Customer Master Data scrubbed which result in improved ability to analyze customer base
Productivity Improvement
 Cleanup of transactional data result in significantly shortened processing time for SAP
Revenue Recognition
 Combination of Pricing Condition Re-design and Deferred Revenue Recognition re-design
result in dramatically improved deferred maintenance revenue recognition process
 Automated re-measurement of foreign currency accounts (re-measure from monthly
exchange rates to month-end rates)
 Development of new chart of accounts and profit centers with contiguous account groups
allow for scalability/growth without modifications to existing reports
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Benefits from Data Cleanup
Parameters
Before
After
Company Codes (Legal
Entities across 17
countries
82
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Chart of Accounts
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Currencies
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12
Functional Areas
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6
Posting Period Variants
63
4
Document Types
106
48
GL Accounts
8088
< 500
Vendor Account Groups
78
4
Vendor Records
20000
< 5000
Customer Records
300000
25000
Terms of Payment
111
40
Cost Centers
2283
< 300
Profit Centers
2248
< 300
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Kudos
13