Transcript Introduction to our On-Line Self Help Center

Introduction to our On-Line Self
Service Center
at
WWW.CILINC.COM
Self Service Center Features
• View up to the minute Job status at your convenience any time from
anywhere there is an internet connection
• Print out “Open Order Reports” that detail all your jobs currently at
CIL and letting you know when they are scheduled to ship
• Check to see which jobs are being shipped to your facility without
having to make a phone call.
• Use the Parts list to view what parts we have in our system, what process
they receive, and what will be noted on your Cert
• Have the ability to create new parts , enter or modify orders and track
their progress.
Security Features
• Accounts are password protected which can be changed by the customer
only. Forgotten passwords can be sent only to the email address that you
have specified during account setup
• Users can only see data pertaining to the account they logged into. Ex.
Customer A can NOT see Customer B’s data.
• A dedicated server on site at CIL is used not a second party hosting
service
• Our Server is behind a NAT enabled firewall, all unused TCP ports are
Stealth not just closed, so Hackers don’t know we exist!
• Our extensive Backup program not only ensures recovery but minimal
down time through the use of RAID, Redundant Servers, Near line and
Off site Backups
To Start: log on to http://www.cilinc.com then in the top left click on the Self
Service Center Link
Enter your Username and password at the
login window then click submit
Once logged in use the menu links in the
table to perform desired functions.
Under Customer Info you can view
how you are listed in our database.
By clicking edit you can change
contact names, phone and Fax
numbers, and email addresses
By using the links across the top of the window or the Quick Jump
Menu you can navigate to any area of the Self Service Center.
Parts List: Lists all parts currently in the CIL database. They can be viewed as pictured
below or individually by clicking on the view link to the left of each part
The advanced search
feature can be used on any
screen to create very detailed or
very vague searches, to help you
find what your looking for
The Search below shows
only parts made of
Aluminum, to be Chemical
Conversion coated class 3,
destined for Boeing and
whose part # starts with 01
Open Orders
Shows All Jobs still active at CIL, by clicking Status you can view up to the minute details on the status of your order.
You can also print out an Open Orders Report, or use the Export feature to place
the data in an excel spreadsheet or Word Document.
Jobs Shipped today: Shows all jobs that have been shipped to your company today
Jobs Shipped By Date: can show jobs shipped on a particular day or range of dates
Looking to the future . . .
What you have been shown so far is just a sample of the services we can provide. In
the future you will be able to enter your own parts into our system assisting in the
Contract Review process, uploading blue prints, photo’s etc.
CIL has created our own production software as well as this interface that we will
be providing you. Because we are not bound by limitations of the software package,
we will be looking to you for your valuable input on what you would like to see
We look forward to working with you, to help us develop a tool that will prove to
be beneficial to all of us.
Getting Started
Let’s create a new order!
•After logging in, click on enter order from the Table
•Once in Order Entry, click on New PO in the top left corner
•First type in your PO #
You can click on the calendar Icon
to bring up the calendar tool to
select your Due Date.
Then Date received and Due Dates
Continue completing your order
. Certs needed
. Prints included
. Notes: for any Information you
want us to know about this Job.
. Check off Import , look over your
work and then click Save.
Once you get the message stating
<< Record Saved >> Click on the
Back to list link.
You will return to the order entry window, you new order will be
at the top of the list.
Now Lets add some Line
Items (usually parts) by
clicking the Line items
link.
After clicking line items it will let you know there were “No Records Found. This is because
this is a new order.
Next Click the Add Line Items Link
This will bring you to the New Items screen
Enter your Line Items:
Line Item #
Part # (NOTE: your part must already exist in
our system if it is a New parts see instructions
for New Parts.)
Qty:
Lot/Job#: use to record any lot, job, or serial
numbers.
Priority:
Select 1 0f 3 possible choices Standard, Rush,
24 Hour (NOTE 24 hour is a premium service
subject to additional charges)
Department: Select 1 0f 3 possible choices :
Anodize for all anodize types and conversion
coatings, Paint for paint jobs, Electroplating for
any type of plating, passivate, or Alkaline clean
for Non aluminum.
Notes: This is where you can add any special
process requirements.
When complete click Save.
After Clicking Save you will see this screen
stating the record was added. If you have no
more items to add click back to list.
If you have more items to add just repeat the
steps from the previous slide.
After you have entered all of your line items and click back to list you will return to the enter orders
screen. Your order and order items will be displayed.
If you would like to make changes to your line items just click edit.
To verify that your part is in our system, and is correct click on part quick view.
Don’t Forget you can use the quick jump menu to switch to any screen quickly.
Clicking Part quick view in enter orders will show you exactly how your part is entered in our system,
how it will be processed, and what will be printed on your Certification..
If there is a field that is not displaying all the information because it does not fit just click on the More link
to see it all in a separate window.
Once you have verified that your part info and order info is correct click the back button to return to your
order page.
Your order is complete and in our system awaiting to be processed ! Now click on picking ticket to print
out the picking ticket for this order. Send the picking ticket with your parts to CIL. Print an extra copy
for you own records if you wish.