Transcript Transportation Management Center: Business Process Review

Transportation Management Center:
Business Process Review and
Playbook for Transition
Jim Kelly
SFMTA, Deputy Director, Operations
San Francisco, CA
Chuck Morganson
HNTB Corporation, Sr. Project Manager
San Francisco, CA
1
Presentation Outline
• Legacy Control Centers
New Integrated Transportation
Management Center (TMC)
Business Process Review
Move-In Playbook
2
SFMTA / MUNI Operations:
Legacy Control Centers
Transit Power
Transit
Operations
Transit Lines
Parking Control
& Security
New Transportation
Management Center (TMC)
Traffic
Management
3
New Transportation
Management Center (TMC)
Retrofit of existing decommissioned Bank of America control
center to be LEED Certified TMC facility
4
New Transportation
Management Center (TMC)
5
New Transportation
Management Center (TMC)
Construction
Progress
6
6
Business Process Review
Contract Implementation
Design by HNTB-B&C JV, Central Subway Contract
Included Business Process Review of SFMTA Operations
Phase 1 Construction,
Tenant Improvements (TI)
Building owner is Hudson Pacific Property
Work Performed by Hudson Pacific Property
Phase 2 Construction,
Work Outside Tenant Improvements (OTI)
Work performed by Job Order contracts
Procurement for Furnishings and City Agencies
7
Business Process Review
Achieve TMC Project Objectives
Integrated
Pro-Active
Stakeholder Focused
Start-Up Aspect of the TMC Project
Creating a New Business process
Creating a New Operational Organization
Hiring New TMC staff
Creating New / Revising SOP & training programs
Budgeting TMC Operations
Utilize Lessons Learned and Best Practices
8
Business Process Review
Major Areas for Change:
Staffing – Organizational Structure
Technology, Training, Support
Internal Cultural Barriers / Silos
– SFMTA Policies – SOPs
Situational Awareness:
Small Picture
Big Picture
9
Business Process Review
Peer Review Session – August 2010
BART, San Francisco, CA
MBTA, Boston, MA
Montgomery County, Rockville, MD
OC Transpo, Ottawa, Canada
Tri-Met, Portland, OR
10
10
Move-In Playbook
Move-In Phases
2012
2013
2014
2015
2016
Pre-Phase 1: Nov. 2012- Feb. 2014
Phase 1: Feb. 2014
Pre-Phase 2: Feb. 2014-Oct. 2014
Phase 2: Oct. 2014-Sept. 2015
Post Phase 2: Sept. 2015-Sept. 2016
11
Move-In Playbook
Move-In “Playbook” and Time Frame
Pre-Phase 1
Move-In Tasks
Phase 1
Move-In
----Create Labor
Class
Hire TMC Ops.
Mgr.
Conduct TMC
Scanning Tour
Create Trans.
Operator Job
Descriptions
Pre-Phase 2
Move-In Tasks
Phase 2
Move-In
-----
-----
Revise SOP
Manual – Phase
1 transition to
Phase 2
Revise Training
Program – Phase
1 transition to
Phase 2
Post-Phase 2
Move-In Tasks
-----
-----
Revise SOP
Manual – Post
Phase 2
Enhancement
Revise Training
Program – Post
Phase 2
Develop New
SOP Manual
Develop Training
Program
12 12
Move-In Playbook
Staff Physical Move-In Phasing
Phase 1 Move
Line
Management
Center
(Transit Pilot)
SFGo
CCTV
Traffic Signals
Phase 2 Move
Lenox Muni OCC
Transit Controller &
Dispatchers
Power Control
Parking
Control
&
Towing
Dispatch
Trouble Desks
Security
Monitoring
Subject to Radio
Replacement Schedule
CAD/AVL Cutover
13
Move-In Playbook
TMC Start-Up Committee
Executive Council
Chair – Transit Director
Sustainable Streets Director
Security & Enforcement Director
Capital Programs & Construction Director
Working Committee
Transit Operations
Taxis
Finance & Information Technology
Paratransit
Sustainable Streets
SF Park
Transit Operations
Enforcement
MOW Maintenance
Safety
Vehicle Maintenance
Human Resources
14
Transit
Division
Move-In Playbook
TMC Deputy
Director
TMC Organizational Structure
Sustainable Streets
Division
Finance & IT Division
Operations System
Onsite Support
Third Party
Security
Monitoring
PCO/
Towing
Dispatching
Senior Ops
Manager
Communications
SFGo
Operations
TMC Operations Manager/ Incident
Manager/Transportation Floor
Manager
Transportation
Management
Control (Rail,
Trolley, Bus)
Operations
System IT
Support
Security
Training
Public/
Passenger
Information
Officer
TMC Operations Floor / Operations Theater
Rail
Trouble
Desk
Facilities
Manager/
Reception
Traffic
Trouble
Desk
Rubber
Tire
Trouble
Desk
Motive
Power
Control
Trouble
Desk
15
Move-In Playbook
New Attitude: Failure is Not an Option!
16
Move-In Playbook
SOP Master Checklist
Each incident will follow these stages:
Verification (Validation, Class 1-3)
Notification
Implement Response (Checklists)
Event Management
Service Modification
Service Restoration
17
Move-In Playbook
Incident Classifications
Class 1: Service Disruption
Equipment Specific
Line Specific / Mode Specific
Systemwide
Class 2: Accident
Accident with No Injury
Accident with Injury
Accident with Fatality
Class 3: Serious Threat
Threat to Facility
Threat to Passengers / Personnel
18
Move-In Playbook
New Positions
TMC Operations Manager
TMC Transportation Shift Manager
TMC Transportation Operator
19
Summary
5 Legacy Control Centers combined into 1 new TMC
Implement Business Process Review
Develop Findings and Recommendations
See for Yourself
Wednesday Technical Tour - SFMTA
Line Management Center & New TMC (under constr.)
20