Transcript CallPilot Mini

CallPilot 100 & CallPilot 150
Voice Messaging Solutions
for Norstar and Meridian 1
CallPilot 100/150 Overview
• What is it?
– Cross-Platform Voice Messaging solution for both Norstar and Meridian 1
- Release 1.00: Compatibility with all Norstar switches DR5 and later
– DR5 working issue 11.07 for Norstar 8x24
– DR5 working issue 4.08 for Norstar 6x16
•
- Release 1.01: Meridian version added: Meridian 1 Option 11C , Meridian 1
Option 11C Mini (X11 Rls. 22 or greater)
Two Level Platform
- CallPilot 100 : CallPilot 100 Norstar; CallPilot 100 Meridian 1
- CallPilot 150 : CallPilot 150 Norstar, CallPilot 150 Meridian 1
• Why?
– Extends CallPilot user interfaces to the small and medium business customer
– Next Generation replacement for Norstar Flash Voice Mail
– Provides an alternative to Norstar Voice Mail, Meridian Mail Mini and Meridian Mail
Enhanced Card Option
– Global Strategy
CallPilot 100
CallPilot 150
CallPilot 100
CallPilot 150
Norstar
Norstar
M1
M1
VoiceMail / ACD
VoiceMail / ACD
VoiceMail
VoiceMail
CallPilot 100/150 February, 2001
CallPilot 100/150
Product Description
TCM
MICS
TCM
• Integration with all Norstar Switches DR5
and later, Meridian 1 Option 11, Option 11C
Mini
CallPilot
100
&
CallPilot
150
Norstar
Version
• CallPilot 100
–
–
–
–
–
4 ports / 6 hours (non-expandable)
10 - 40 mailboxes
Auto Attendant
Custom Call Routing
Clarify Basic Call Center (Norstar only)
• CallPilot 150
CICS
CallPilot
100
&
CallPilot
150
Meridian 1
Version
TCM
Option 11C
TCM
Option 11C Mini
CallPilot connects via TCM to:
•Norstar Modular Integrated Communications System
•Norstar Compact Integrated Communications System
•Meridian 1 Option 11C
•Meridian 1 Option 11C Mini
– 8 ports / 16 hours (expandable to 40
hours)
– 20 - 100 mailboxes
– Automated Attendant
– Custom Call Routing
– CallPilot Unified Messaging
– Digital Networking (VPIM, AMIS)
– Clarify Call Center: Basic and Professional
(Norstar only)
CallPilot 100/150 February, 2001
Dual Platform Overview
• CallPilot 100
— 4 ports / 6 hours storage (non-expandable)
— Limited scalability (10 - 40 mailboxes via keycode)
Small/Medium Business
— Integrated Automated Attendant / Custom Call Routing
Stand-Alone
— Co-Resident Voicemail or Clarify Call Center Basic Option*
— Customer chooses activation of either Voicemail or Clarify Call Center Basic *
— Voicemail option activates 10 mailboxes (upgradeable to 40 mailboxes)
— Call Center option activates 4 Agents / 2 Queues (upgradeable to 10 agents / 2
Queues)
* Call Center Applications for Norstar Only
Call Pilot 100 – Price Sensitive, Limited Scalability and Applications
CallPilot 100/150 February, 2001
Dual Platform Overview
• CallPilot 150
Enterprise
Outlet or
Branch
—8 ports / 16 hours storage (expandable to 40 hours)
—Scalability: 20-100 mailbox offerings
—Integrated Automated Attendant / Custom Call Routing
– Co-Resident Voicemail or Clarify Call Center Basic Option*
— Customer chooses activation of either Voicemail or Clarify Call Center Basic*
— Voicemail option activates 20 mailboxes (upgradeable to 100 mailboxes)
— Call Center option activates 10 Agents / 2 Queues (upgradeable to Clarify Call
Center Professional)
—Enhanced Application Options (Keycode activated)
– CallPilot Unified Messaging
– CallPilot VPIM/AMIS Networking
– Clarify Call Center Professional*
*Call Center Applications for Norstar only
Call Pilot 150 – Enhanced Scalability, Expandability and Applications
CallPilot 100/150 February, 2001
Voice Mail Features
Standard Voice Mail Features
• Auto answer with Personal Greeting
• Broadcast Messages
• Delivery Options (private,urgent,certified)
• Express Messaging
• Guest Mailboxes
• Informational Mailboxes
• Interrupt Caller Leaving a Message
• Message Waiting Notification
• Never Full mailboxes
• Outbound transfer from Mailbox
• Personal Mailboxes
• Pre-recorded greetings (4)
• Primary & Alternate Greetings
• Record a Call
• Recovery of deleted message
• Remote Call Forward to Voice Mail
• Reports
• Timed delivery of messages
Automated Attendant Features
• Call transfer-Blind & screened
• Calling Name Display
• Customer Call Routing (CCR)
• CCR Levels (10)
• CCR Trees(4)
• Dial extension from CCR
• External Transfer on Centrex
• Flexible Business Hours
• Flexible Line Rings before Answer
• Greeting Tables
• Multiple Operators
• Remotely Record Greeting
• Remotely Set Business open/closed
• Reply based on CLID
• Reports
• Single digit menus
• Touch Tone Gate
• Transfer to CCR Tree
• Fax answering
CallPilot 100/150 February, 2001
CallPilot Unified Messaging
for CallPilot 150
• Message management tool that allows users to manage all their voice and email
messages from the convenience of their multimedia equipped PC or laptop
• Integrates with client email applications
–
–
–
–
–
–
–
MS Exchange
MS Outlook Express, MS Outlook 98, MS Outlook 2000
Netscape 4.5 and >
MS Internet Explorer
EudoraPro
Lotus Notes
Novell Groupwise
CallPilot 100/150 February, 2001
CallPilot VPIM/AMIS
Networking
for CallPilot 150
• Option that links either CallPilot 150 systems or CallPilot
150 and other voice messaging systems at different
locations using Audio Messaging Interchange
Specification (AMIS) and Voice Profile for Internet Mail
(VPIM)
• Benefits of Message Networking
– Time and cost savings
– Easier access to all people within the network
– Network-wide efficiencies
PSTN
OR
AMIS Networking over PSTN
VPIM Networking over Internet
Internet
Site A
Site B
CallPilot 100/150 February, 2001
Clarify Basic & Professional Call Center
Feature Comparison
(Norstar Version Only)
Basic (CallPilot 100/150)
Active Agents
Configurable Agents
Agent priorities
Queues
Announcements
Maximum Lines
Routing steps
Day table
Night table
Supervisor Monitor
Intelligent Routing
Supervisor Set/Login
Agent priority by queue
Forced & manual call presentation
Call Dynamic priority
Clarify Call Center Reporting
10
20
5
2
10
15
6
6
No
No
No
No
No
No
Yes
Professional(CallPilot 150)
Active Agents
Configurable Agents
Agent priorities
Queues
Announcements
Maximum Lines
Routing steps
Day table
Night table
Supervisor Monitor
Intelligent Routing
– CLID/DNIS Routing
– Caller Input Routing Basic
and Advanced
– Overflow Routing
Supervisor Set/Login
Agent priority by queue
Forced & manual call presentation
Call Dynamic priority
Clarify Call Center Reporting
48
100
5
16
100
48
20
20
Yes
Yes
Yes
Yes
Yes
Yes
Yes
CallPilot 100/150 February, 2001
CallPilot 100/150 Option Features
(when CallPilot Messaging is the primary application)
CallPilot 100 Add-on Options
CallPilot 100 Base VoiceMail
10 Seats
Voice
Messaging
Mailbox
Upgrades*
Call Center
Upgrades***
NTKC0010
NTKC0011
NTKC0012
NTKC0013
NTKC0014
1-Seat Voice
Messaging
4-Seats Voice
Messaging
8-Seats Voice
Messaging
16-Seats Voice
Messaging
32-Seats Voice
Messaging
NTAB3107
NTAB3108
Call Center
Call Center
Reporting
CallPilot 150 Add-on Options
CallPilot 150 Base VoiceMail
Mailbox
Upgrades**
NTKC0010
NTKC0011
NTKC0012
NTKC0013
1-Seat Voice
Messaging
4-Seats Voice
Messaging
8-Seats Voice
Messaging
16-Seats Voice
Messaging
NTAB3107
NTAB3108
Call Center
Call Center
Reporting
NTKC0021
Professional
NTKC0022
Prof. Call
Call Center
Center Upgrade
NTKC0014
NTKC0015
32-Seats Voice 64-Seats Voice
Messaging
Messaging
NTKC0016
Call Center
Options***
20 Seats
Voice
Messaging
NTKC0023
NTKC0024
NTKC0025
NTKC0026
1-Agent Call
Center
4-Agent Call
Center
8-Agent Call
Center
Max-Agent Call
Center
NTAB4071
NTAB4072
NTKC0007
NTAB3118
Unified
1-Seat Unified
Messaging** Messaging
Max-Seats Voice
Messaging
NTKC0008
NTKC0009
4-Seats Unified 8-Seats Unified 16-Seats Unified 32-Seats Unified 64-Seats Unified
Messaging
Messaging
Messaging
Messaging
Messaging
NTAB4073
Max-Seat Unified
Messaging
Networking
Option
NTKC0001
VPIM/AMIS
Networking
* 40 Mailbox Maximum
** 100 Mailbox Maximum
*** Norstar only
CallPilot 100/150 February, 2001
Keycode Retrieval System
Keycode Retrieval Options
End-User Customer Site
Distributor Site
Nortel
WEB
Keycode
Retrieval
System
(KRS)
1.
• Installer/technician from site accesses Web KRS
• Installer/technician inputs platform ID and authorization code(s).
• KRS generates and returns keycode(s) .
2.
• Installer/technician calls to office/TAC
• TAC accesses KRS, inputs platform ID and authorization codes
• KRS generates and returns keycode(s).
• TAC provides keycode(s) to tech for input.
CallPilot 100/150 February, 2001
Try & Buy Keycodes
these features free for 60 days:
• Try
CallPilot
on your
theseVoicemail
features free
for 60Clarify
days Call Center
•NTKC0068
CallPilot voicemail on your Clarify Call Center
• Clarify Call Center
on your CallPilot VoiceMail
NTKC0068
•NTKC0069
Clarify Call Center on your CallPilot VoiceMail
• CallPilot Unified
Messaging Unlimited
NTKC0069
•NTKC0033
CallPilot Unified Messaging Unlimited
• CallPilot FaxNTKC0033
Suite
•NTKC0034
CallPilot VPIM/AMIS Networking
• CallPilot VPIM/AMIS
Networking
NTKC0027
•NTKC0027
It’s easy! Get your Try & Buy Keycode from KRS
It easy! Get your Try & Buy keycode from KRS
Using your browser
using your browser
CallPilot 100/150 February, 2001
CallPilot Platform Migration
Strategy
Two distinct platforms with clear market positioning
without migration between platforms
CallPilot100
• 10-40 mailbox expansion
• 4 ports, 6 hours (fixed)
• AA/CCR
• Clarify Basic Call Center*
CallPilot 150
• 20-100 mailbox expansion
• 8 ports, 16 hours (storage expandable)
• AA/CCR
• Clarify Basic and/or Professional Call Center*
• CallPilot Unified Messaging, Digital
Networking (VPIM/AMIS)
Migration between Norstar and M1 versions will be
available via software upgrade
CallPilot100/150
CallPilot100/150
• Meridian 1 Version
• Norstar Version
*Norstar Only
CallPilot 100/150 February, 2001