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Study Auckland 30 July 2014
Immigration Update
Rob Stevens, General Manager
Today’s presentation topics
1. Immigration Stats update
2. Context – Immigration and the NZ economy
3. Vision 2015 – Immigration NZ’s integrated change programme
4. Immigration ONLINE – student rollout
5. Industry Partnerships – education sector pilot
6. Towards 2020
2
The numbers……by source country
1 July 2012 – 1 July 2013 –
30 June 2013 30 June 2014
Brazil
China
Germany
Great Britain
India
Japan
Philippines
South Korea
Thailand
United States of
America
Other nationalities
% change
916
5865
1716
857
5062
1922
835
2129
816
1081
7443
1764
906
8896
2025
1419
2257
1129
18%
27%
3%
5%
75%
5%
69%
6%
38%
2172
2186
1%
9147
10,019
9%
3
The numbers……by destination sector
1 July 2012 –
30 June 2013
1 July 2013 –
30 June 2014
% change
University
7450
8229
10%
ITP
3292
4027
22%
PTE
9720
14845
53%
School
7711
8153
6%
4
The numbers……by destination region
2011/12
2012/13
2013/14
Auckland
17,330 (58%)
14,768 (55%)
20,306 (59%)
Wellington
2222
2279
2308
Canterbury
2016
2449
3120
Otago
1697
1626
1710
Total (NZ)
29,920
27,054
34,196
5
The success of Auckland matters to us……..
and its wider than export education
•
Nearly 40% of the Auckland population born overseas (making it the
second largest migrant city per capita after Vancouver)
•
1 in 4 of New Zealand's workforce born overseas
•
Migrants contribute about $1.9 billion annually to GDP
•
60% of workforce growth in the past 10 years is from migrants
•
Second largest diaspora in the world
Immigration New Zealand in context
•
1400 staff in 36 locations worldwide
•
41 Visa application Centres (VACs) in 25 countries
•
In the last full financial year:
 Over 12 million unique visits to the INZ website (33,000 per day)
 Over 700,000 phone / e-mail enquiries to the Immigration Contact Centre
 Over 11 million border clearances
 206,360 visitor visa decisions
 166,670 temporary work visa decisions
 83,360 student visa decisions
 38,960 people approved for residence
 751 quota refugees resettled
How we are changing to serve you better
Immigration is a critical enabler for two major export sectors (education $2.5 B pa; international tourism - $5.5 B pa)
Goals:
•
Better customer service
•
More consistent decision-making, regardless of location
•
More cost-efficient application processing
•
Greater focus on attracting skills, talent and capital to New Zealand
•
Improved border security
•
World-class identity management
•
Greater involvement of “trusted partners” in visa processing decisions
“By 2015 Immigration New Zealand is recognised as a trusted partner,
delivering outstanding immigration services and bringing the best people
New Zealand needs to prosper.”
Drivers for Change
Greater global reach
• extending customer-facing network through outsourcing to VACs
• 24/7 access to service via online capability
Flexible operating model
• electronic global work queues
• realigning office network to match market priorities
Improved risk management
• biometric data
• triaging applications based on risk and value
• international data sharing
Online channels
• smarter technology
• automation of simple processes and tasks
• simpler products
Integrated Change - how will it be delivered?
Change is happening – and more is coming
• Rationalised global office network (review and closure of some offices)
• Greater use of Visa Application Centres (VACs) – 41 now operating in 25
countries
• Ministry of Foreign Affairs and Trade no longer involved in visa decisionmaking
• E-visas (label-less visas) enabled in the Pacific – reduces processing times
• Visa decision-making being consolidated into large area “hubs” and smaller
specialist market offices
What is Immigration ONLINE?
•
Technology that improves the customer experience, delivers efficiencies (INZ only deals with electronic
applications) and is more secure.
•
A central part of INZ’s Vision 2015 - aimed at having a more flexible, responsive and efficient operating
model world-wide
•
A system that will enable a shift away from paper application forms and manual processing
•
It isn’t a ‘big-bang’ deployment
•
It is deliberately incremental and phased to introduce functionality specific to different visa types and,
importantly, ensure the online offering meets customer and business needs.
What do we want to achieve?
•
Immigration services will be delivered online
•
More consistent decision making
•
A more flexible business model
•
Improved fraud detection and prevention
•
World class identity management capability.
Immigration ONLINE – Student
Application form
Immigration ONLINE – Student
Online user account
Immigration ONLINE – Student and next steps
• New Visa Options Check went live in last year, helping users understand which visa they may
be eligible for.
• Immigration ONLINE - Student preparing for go-live. Currently undergoing extensive technical,
security and user acceptance testing before going live.
• Immigration ONLINE - Student live by the end of August.
• The student online application form provides the base for all subsequent online visa types.
• Planning for introduction of next online visa types - e.g. temporary work and visitor visas;
Chinese language form (for visitors).
• Planning around ability for third parties to ‘apply on behalf of’.
• Underway with the build of IDme - identity management engine (using biographic and
biometric information) - providing strengthened identity assurance.
15
Role of Industry Partnerships in Vision 2015
•
One part of INZ’s Vision 2015 is moving to an operating model that is, in part, based on partnership
arrangements with trusted stakeholders.
•
The intent of these partnerships is to facilitate improved visa processing timeliness and streamlined
processes by enabling INZ and its partners to share risk and responsibility.
An Industry Partnership:
-
Is a one-to-one relationship with an individual entity (even if it is entered into under a wider framework).
-
Is voluntarily established because of the mutual benefits to New Zealand as a whole, INZ, other NZ Inc.
agencies and the partner.
-
Involves no payments between INZ and the partner (although it may lead to positive commercial outcomes
for the partner).
-
Has defined criteria for entry and continuance.
-
Involves an element of trust and risk – right incentives and sanctions.
Existing Industry Partnerships
Employers
Education
providers
INZ
Tourism
Sector
Immigration
advisers
Export Education Industry Partnership Pilot
• Allows 25 invited education providers to offer fast-tracked visa application processing for selected students
• Provider confirms that student is genuine and has sufficient funds for study
• INZ undertakes health and character checks, still makes final decision
• Pilot launched in early January, for the start of the 2014 academic year
• Providers play a greater role in immigration decisions that involve them
• Pilot may be expanded to other providers in 2015, depending on results of the pilot
Industry Partnership Pilot – participants
Industry Partnership Pilot – participants
Industry Partnership Pilot – speed
Processing
location
Washington DC
Average number
of days to
approve IPP
applications
2
Average number
of days to
approve non-IPP
applications
3
Shanghai
7
12
Mumbai
6
16
London
3
5
Beijing
7
11
Dubai
11
13
Hong Kong
9
12
Bangkok
5
7
Manila
12
10
Ho Chi Minh
4
13
Moscow
1
13
International immigration cooperation
Longer Term Vision – to 2020
Cost-effective delivery of immigration services
Shared Visa Application Centres (VACS) & services
A seamless experience for legitimate travellers
Travel facilitation programmes
An effective, friction-free information network
Real-time information sharing platforms
Collaboration to identify and mitigate risk
Tackling immigration fraud
A strong, globally-connected community
Organised activity that avoids duplication
National Office – policy and strategic issues:
[email protected]
[email protected]
Palmerston North Branch - operational issues:
[email protected]