Transcript Student Centre Induction Manual

ATEM
Student Service Centres
– The Next Generation
Presented by: Rowan Simpson, Carol Farnworth, Shelly Gale,
Enza Gandolfo, Rosemary Marshall and Lisa Negri.
www.rmit.edu.au
Service Delivery during Times of
Change: Surviving Centralisation
• How do you maintain relationships across
university networks to support students
and other stakeholders (academic and
administrative staff) in an environment of
change, such as centralisation of student
administrative services?
RMIT University
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Background to RMIT Centralisation
• PeopleSoft implementation
• Centralisation of Student Administration
• Establishment of the Student
Administration Support Line
• Establishment of the Hubs
• University Restructure
• Project 180
• Enrolment Online
RMIT University
Slide 3
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Enrolment Online at RMIT - a significant step towards student ‘self management’.
A significant ‘cultural’ and conceptual shift, particularly for returning students.
Pre Enrolment
Online
Characterised by:
Enrolment Online
Characterised by:
-High level of face-to-face contact
-Personalised course advisement
-Individual faculties providing
specialised/detailed advice
-Many paper-based processes
-Formal information networks between
central admin, faculty staff and
school/academic staff
-Personal contact, telephone and written
correspondence to students
RMIT University
-Web-based enrolment interface
-Web-based statement of student
responsibilities
-Individual (student) responsibility for
observing academic advisement
requirements
-Online Commonwealth student funding
forms
-Online invoicing
-Email notification for all key activities
of responsibility
Slide 4
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Impact on Corporate
Knowledge &
Information Networks
RMIT University
Slide 5
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Moving Forward
RMIT University
Slide 6
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Preparation
RMIT University
Slide 7
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Developing New
Working Relationships
RMIT University
Slide 8
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Communication
RMIT University
Slide 9
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Aca
demi
c
Regi
strar
Stude
nt
Admini
stratio
n
Manag
er
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Admissi
ons
Portfolio
Liaison
(including the
SA Support
Line)
Enrol
ments
&
Recor
ds
Exam,
Awards
&
Graduati
ons
Busin
ess
Syste
ms &
Com
plian
ce
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Cour
se &
Prog
ram
Adm
in
Stud
ent
Fina
ncial
Syst
ems
Office
of the
Acad
emic
Regis
trar
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Internal within the
Academic Registrar's
Group
Casual staff
Internal within RMIT
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Alumni
Chancellery
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Education Abroad Unit (EAU)
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Financial Services Group
(FSG)
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Information Technology
Services (ITS)
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Marketing & Business
Development
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Offshore Partners
People & Culture (P & C)
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Property Services
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Quality Consultancy Unit
RMIT University
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Slide 10
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Discussion
• Preparation
• Developing New Working
Relationships
• Communication
RMIT University
Slide 11
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