Transcript Using UPK - University of Colorado

User Productivity Kit
UPK
Tool to use to record and capture screenshots
Marge Mercurio
University of Colorado
MetamorphoSIS Project
MetamorphoSIS Project
What is UPK?

The User Productivity Kit (UPK) is an advanced
screen capture tool that will assist with the rollout of
the Campus Solutions system.

UPK can help with creation of critical
documentation, training, and support materials. UPK
provides business process documentation, instructor
manual, job aids, training materials, and an
interactive content media player.
UPK’s 9 Forms of Output
Document Outputs
Interactive Modes
1.
Business Process Document
1.
See It Mode
2.
Testing Document
2.
Try It Mode
3.
Job Aid
3.
Know It Mode
4.
Training Guide
4.
Do It Mode
5.
Instructor Manual
UPK Benefits
Content produced is:
•
Simple, reusable, just in time;
•
Current and specific to its audience;
•
Self-paced and available via web access;
•
Detailed professional training content.
UPK Benefits

Easily accessible by campus users;

Demonstrates use of system one step at a time;

Produces documentation in many formats for
different stages of implementation.
UPK Training Suggestions

Computer-based training (CBT)

Instructor led training (ILT)

Engaged learning - Instructor as guide
Establish a blended approach to training
Blended Training
CBT :
ILT:
Computer Based Training




Users learn from the computer how to do
a task
Simple & fast
Preferred by power users
Alternative to ILT for large end user
audience and simple tasks
Instructor Led Training

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Instructor walks through the solution
Preferred by most end users
Engaged Learning:
• Blend of discussion and hands-on learning and face to face
interaction.
• Engaging learning experience
• Training experience allows for different learning styles
UPK Components
Developer
Define Outline
Record new topics
Add packages (spreadsheets, word
documents, images)
Editor
Edit custom content
Edit delivered content
Publisher
Publish topics/simulations
Outputs include job aids, business
documents, instructor manuals, test
scripts.
Usage Tracking
Installed separately
Tracks simulation usage
Player Modes
See It!
Allows you to watch a demonstration of a specific process-changing a name or searching for a course, for example.
Watch and Learn
Try It!
Walks you through the process by showing you each mouse
click or keystroke you should make, and you do the clicking
and the keyboarding.
Know It!
Tests the users on how well they know the processes and
scores are generated.
See It!, Try It! and Know It? are simulations that work from
the UPK database; you cannot mess up anything that's "live'
in PeopleSoft.
Do It!
Lets users do the actual transaction in an
Oracle screen. Do It! will open a small
window alongside the PeopleSoft page on
which you are working. It will show you the
next step you should take in the process you're
trying to complete.
UPK Drawbacks

Publishing updated content must be a
scheduled event because it takes a very long
time.

Users must get used to using new software.

Recording content takes Time & Patience.
UPK Support
UPK can support every phase of the software
cycle, including application implementation,
process review and design, application setup
and configuration, testing, training,
maintenance and support.
UPK Best Practices White Paper
Best Practices for Implementation and
Upgrade Projects
http://www.oracle.com/applications/tutor/upk-best-practices-for-implementation-and-upgrade-projects-white-paper.pdf