Transcript Oracle User Productivity Kit

What Customers Are Saying…
Silicon Image, Inc.
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Kenny Gilbert,
Director Technology Services
“Using Oracle Productivity Kit has completely changed the
way we roll out and support Oracle applications for our
users and analysts. Looking back, selecting this solution
was a ‘no brainer’ for our organization.”
Oracle’s
User Productivity Kit
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May 15, 2008
Nancy Manderfeld
Senior Sales Consultant - UPK
Oracle Direct
Agenda
• Importance of User Competency
• What is User Productivity Kit (UPK)?
• UPK Demonstration
• Pre-built Content
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Importance of Training End Users
Of the 437 companies that responded to the
survey, 76% faced user competency challenges
related to their ERP system*
* Meta Group
Importance of Supporting End Users
• Maximize ROI
• Untrained users often ignore, misuse, or under-utilize new
technology*
• Eliminate Excessive Support
• Untrained users require 3 to 6 times more support than
trained users*
• Increase Productivity
• Untrained users may take up to 22.5 hours to achieve the
same skill level that it takes a trained employee 5 hours to
achieve*
^ From Gartner Inc.
What is UPK (User Productivity Kit)?
UPK Single Recording
Simulations
 See It
Try It Know It Do It
Paper Based Content:
 System Process Guides
 User Acceptance Test Scripts
 Mercury UAT Scripts
 Instructor Led Training Materials
 Attendee Facing Training Materials
 Job Aids
Word or Adobe Based
UPK Through the Software Lifecycle
UPK is a full service on demand training and project
documentation development and delivery tool.
UPK Language Capabilities
UPK Developer Languages
Additional Translation Languages
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UPK
User Experience
UPK - Usage Tracking
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UPK
Pre-built Content
Content Modules
EBS: Modules (14) Topics (745)
Available for R12
Finance
Human Resources
Procurement
• Accounts Payable (65)
• Accounts Receivable (53)
• Finance Centralized
Solution (38)
• General Ledger (104)
• Assets (54)
• Internet Expenses (14)
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• Purchasing (102)
• iSupplier Portal
(36)
• iProcurement (33)
Human Resources (102)
Payroll (32)
Self-Service HR (32)
Performance
Management (20)
• Time & Labor (38)
Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting
Future Content Modules
EBS
R12
Distribution
Manufacturing
HR
• Inventory
• Order Management
• Shipping Execution
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• iRecruitment
• Learning Management
Shop Floor Management
WIP
Discrete MES
OPM Product Dev.
OPM Process Execution
OPM MES
Projects
• Project Costing
• Project Management
• Project Resource
Management
Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting
Value of Pre-built UPK Content
• Mirrors Oracle Application Development Methodology
• Provides ‘As Delivered’ Process References
• Permanent Record of Original Delivered Functionality
• Eliminates Dedicated Instances To Analyze Delivered
Functionality
• Delivers Value Throughout the Software Lifecycle
• Can be used as a Jump Start for Documentation and
Training by Customizing Pre-built Content
• Use content as a “template” for future topics
Why UPK and WHO cares?
IT
Project
Team
To ease application implementation
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Document & test system processes
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To perform a fit gap analysis
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To capture application set-ups
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To perform application testing
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To train the user population
End
Users
LOB
Managers
Support
Exec
Mgmt
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To improve application usage
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To support end users
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To retain knowledge
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To train new hires
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UPK Summary
• Collaborative, multi-user environment
• Single Development Platform
• Built-In Object Recognition
• Discrete Recording and Editing
• Context Sensitive Help
• Pre-Delivered Content
• Value throughout the Software Lifecycle
Customers
• Exploding growth
• Upgrade – 90% certification on golive date
• New product rollout
• Three week deployment