The Big Picture Assist Annual Conference 2007

“Back to the Future” Colin Mair, Chief Executive, Improvement Service

• • • The Context The Challenges Ways Forward Scope

The Context • • • • • • SR2007: Tightest in a decade The new political context Efficiency, outcomes and empowerment Priority for core business: Customer focus Shared support services: “Business partner” model Improving productivity and quality

The Challenges (1) Dealing with Single Status • • • • • Major hit on cost structure and competitiveness Internal equity and market realities Rerun BV equation: Outsourcing , armslengthing etc

or

Go for quality, track record and productivity gain Scaling, sharing and integration

• • • • • • The Challenges (2) Getting into Outcomes Building on “Hungry for success” BV should be measured against outcomes for example Community resourcing for inclusion Learning, development and employability: Closing the opportunity gap Supporting capacity and independence Core -v- ancillary service

The Challenges (3) Sharing and integration • • • • • • How many first class FM outfits can the Public Sector in Scotland

sustain

?

What scale takes FM to

market

effectively?

What scale creates investment capacity for

world class

services?

Local public service

integration

Inter council

collaboration

National and international

competitiveness

The Challenges (4) Taking the Wellbeing Opportunity • • • • • Anything possible that promotes wellbeing The Big Day……low cost – high quality Healthy private event catering Part of package for inwardly investing businesses Community food purchasing….energy advice…..procurement support

Key Points • • • • The points above are incoherent and fragmented They imply

different

values and purposes Minzberg: “Business strategy is about identity. It’s about what we want to be”

Do you know?

Ways Forward: Strategic Options • • • The

public value

route: Reposition as core services to the public The

private value

route: Get out from under and compete freely The

mixed portfolio

route: Integration as public service; externalisation for market excellence

Conclusions • • • • • We must get beyond “post cct” Public benefits follow from a world class business presence Not being proactive means going backwards Hitting the next period without a clear identity invites being picked to death Your strategic leadership is critical

Colin Mair Improvement Service Tel: 01506 775558 Email: [email protected]

Website: www.improvementservice.org.uk