Transcript pptx - recordum

The
Service and Support
of
recordum
and
related topics
Aleksandar Tomic, June 2012
Service Interface
Get to your system’s
service interface
LinSens
See all diagnostic data
in real-time
Ticket System
support.recordum.com
Open a new ticket
Check ticket status
For internal use only
DON’T give this to
customers
Ticket System
Type in your contact
details
Select the product
Please also indicate
serial number, software
version and remote
accessibility as far as
known
Select a topic an send
describe your issue and
attach a file if needed
e-mail notification
Ticket System
Check your ticket status
by logging in with your
e-mail and a ticket
number
Select if you want to see
all/open/closed tickets
Post replies to our
suggestions
Ticket System
Staff Control Panel
Overview on all
tickets
Ticket System
E-Mail Alert to
administrator that a
new ticket is opened
Notifies last
respondent when a
new post is added
Ticket System
Reply form of the
ticket system
Ticket System
Tickets can be
assigned to the
person in charge to
fix/able to give the
best support
Testbench
Simulates the
environment of the
airpointer Base Unit
Easily connect a gas
analysis module
Testbench
Workstation PC
airpointer PC
AC and DC power
connectors
Connectors for
analysis module
Connect board
Testbench
Backside
connections:
Monitor
Keyboard
Mouse
Network interfaces
Testbench
Easily connect the
airpointer gas
analysis module to
the test bench
Check all electronics
of the module
Testbench
Same user interface
as the airpointer
Select the
connected analysis
module
Work in LinSens
When finished shut
the airpointer PC
down (Service
Manager) and turn
the workstation PC
off
Leak Checker
Check if airpointer’s
analysis module (or
any other gas
analyzer) is tight
Plug the inlet of the
module and connect
the Leak Checker on
the other end
If the vacuum of the
pump doesn’t stay
stable after it is
switched off, a leak
is present
Tool case
Get the right tools to
maintain your system
ideally with the tool
case
Service and Support
Thank you
for your attention!