Examples -Information Systems Help DeskCustomer Information Systems Help Desk Phone call (or in person) E-mail No Web request Yes Resolved? Helpdesk Tech Yes Can solve directly? No Responds w/i 3days No Create open ticket Yes Records satisfaction results for folloup Assign ticket Close ticket Record. | slideum.com

Examples -Information Systems Help DeskCustomer Information Systems Help Desk Phone call (or in person) E-mail No Web request Yes Resolved? Helpdesk Tech Yes Can solve directly? No Responds w/i 3days No Create open ticket Yes Records satisfaction results for folloup Assign ticket Close ticket Record.

Download Report

Transcript Examples -Information Systems Help DeskCustomer Information Systems Help Desk Phone call (or in person) E-mail No Web request Yes Resolved? Helpdesk Tech Yes Can solve directly? No Responds w/i 3days No Create open ticket Yes Records satisfaction results for folloup Assign ticket Close ticket Record.