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Street Management FY 2007 Street Management Achieving Results by Performing More Effective Street Management OVERVIEW 1 Street Management FY 2007 Define Purpose: Increase City Carrier Street Performance Problem Statement: Inconsistent and Late Delivery Times High Street Hour Usage Low Street Performance (SEI) Goal/Objective: Reduce Street Variance to Base Increase Street Performance (SEI) Scope/Customer: National, Area, District and Field delivery units Project Dates: Implementation - October 29, 2007 through December 10,2007 End – Ongoing 2 Street Management FY 2007 Why is there a decline in SEI? 85 115 80 110 105 103.7 75 102.2 100.7 SEI 100 99.2 97.4 96.6 96.3 96.0 97.1 94.9 70 95.7 95.3 94.6 95 SEI 90 85 57.5 56.0 55.1 55.3 56.3 57.2 57.5 94.2 94.9 59.7 60.4 65 DPH 58.4 57.6 54.8 58.9 59.4 59.1 60 55 55.5 80 50 75 45 70 40 FY 92 FY 93 FY 94 FY 95 FY 96 FY 97 FY 98 FY 99 FY 00 FY 01 FY 02 FY 03 DPH 104.9 FY 04 FY 05 FY 06 FY 07 3 Street Management FY 2007 Current Situation 4 Street Management FY 2007 Current Situation cont. 5 Street Management FY 2007 Measure How do we measure success? Increase City Carrier Street Performance SEI Primary Metric: DOIS Reduce Street Variance to Base DOIS Increase Street Performance (SEI) over SPLY Secondary Metric: MSP Scans Variances MSP Reduction in Scans After 1700 6 Street Management FY 2007 Analysis Before Implementation of Standardized Street Management Tools Measurement Management Street Hours over Plan & SPLY Method Lack of District monitoring Analysis process for selection of routes No specific process SEI Lack of higher level delivery support at unit Meetings/telecons scheduled Delivery Opportunity report Visit carriers based on pivot plans May drive by carrier May walk short segment of route Limited supervisor resources Electronic filing of street management records Reluctance to confront & manage Street hour expectations DOIS Data not maintained Limited number of DCD's available High street high hour usage causing low SEI Carriers not properly assigned Pivoting plans not maintained Old 3999's MSP Data incorrect AMS Carriers not properly scanning Missed scans Late Scans Proper Set-up Edit Books not updated timely Case Labels not requested 3999-X needs changing AMS Data not properly maintained eUARS issues DSMART issues Edit book not updated Delivery & AMS Systems Material 7 Street Management FY 2007 Improve After Implementation of Standardized Street Management Tools Measurement Management Street Hours vs. Plan & SPLY Method District monitoring process Analysis process for selection of routes Use Standardized data from systems MSP/DOIS/AMS SEI Higher level delivery support at unit Visit carriers based on pivot plans Eliminate/consolidate Meetings/telecons Perform street supervision Cover supervisors work Delivery Opportunity report Supervisor resources designated time Hours to Base Stay with carrier several pivot segments minimum Electronic filing of street management records Properly train supervisors DOIS Data maintained daily Limited number of DCD's available Carriers must be properly assigned Pivoting plans maintained semi annually 3999's updated yearly MSP Data Correct More effective street operations reduced street hours and higher SEI Provide supervisors with new manual forms Investigate different devices for future AMS Carriers instructed on proper scanning MSP Maintained AMS Data properly maintained AQIP/AQRT incorporated eUARS reports DSMART reports Edit book submitted and updated Delivery review at least monthly Systems Edit Books update submitted books timely Case Labels reviewed by Delivery monthly 3999-X Changed to incorporate AQIP information Printed when edit books are submitted Printed when required by delivery Material 8 Street Management FY 2007 Improve – Specific Activities DOIS Review Base Route Information Pivot Plans MSP/Web-MSP 3999 Sync Report Pivot Plan Report Weekly MSP Route Prioritization Report Routes Arriving at First & Last Delivery Late Routes Expanding Street Time AMS DSMART EUARS Routes with AQRT Deficiencies New Tools 9 Street Management FY 2007 Control - Reporting (New Tools) Enhanced 3999X-AQ (Improve) Delivery information from AMS by Sector/Segment AMS Review information by Address Web Report system (Control) District review and approval Area roll-up National roll-up Unit/Route Files 10 Street Management FY 2007 11 Street Management FY 2007 Achieving Results By Performing More Effective Street Management Overview Questions??? 12