Transcript www.ala-national.org

DEFENSE COMMISSARY AGENCY
Enterprise Business Solution (EBS)
ALA Commissary Roundtable, April 30, 2015
Mr. Robert Comer
Director, Program Management Office
Your Commissary … It’s Worth the Trip!
Agenda
Defense Commissary Agency
Introductions
Mr. Bob Comer, DeCA EBS Program Executive Officer
EBS Overview
Mr. Grayson Moore, NCR Global Account Manager
Your Commissary … It’s Worth the Trip!
EBS Increment 1 – Merchandising Suite (Part I)
Ms. Tammy Weant, NCR Vice President – Product Development
a. Power HQ and Vendor Portal
b. Category Analyzer & Bill Back Manager
Mr. Kent Smith, Galleria Vice President – Business Development
c.
Planogramming
EBS Increment 2 – Merchandising Suite (Part II)
Ms. Tammy Weant, NCR Vice President – Product Development
EBS Increment 3 – Store & Sales Channel; Customer & Marketing Suites
Mr. Grayson Moore, NCR Global Account Manager
Your Commissary … It’s Worth the Trip!
2
DeCA Enterprise Business Solution (EBS)
Defense Commissary Agency
DeCA EBS Increments
NCR Merchandising Suite
Item & Assortment
Management
Purchasing & Supplier
Management
Vendor Portal
Pricing & Promotions
Management
Planogramming & Space
Management
Reporting & Analytics
EBS Increment 1
Inventory Management,
Ordering & Receiving
EBS Increment
2 the Trip!
Your Commissary
… It’s Worth
EBS Increment 3
Demand Forecasting &
Replenishment
EBS Increment 4
NCR Store & Sales Channel Suite
NCR Connected Payments
Back Office
Sales Channels & Touchpoints
Payments
Point of Sale
Self Checkout
Mobile POS
Front / Cash Office
Store Manager
Electronic Payments
eCommerce
Scales
Price Checker
Promotions
Reporting & Analytics
Mobile Payments
Signage & Labels
Mobile Shopper
Scan Portal
Loss Prevention
Returns & Exchanges
Digital Wallets
NCR Customer & Marketing Suite
NCR Supply Chain Suite
Loyalty Management
Customer Management
Campaign Management
Warehouse Management
Enterprise Financials &
Accounting
Supply Chain Management
Promotions & Coupons
Reporting & Analytics
Customer Portal
Transportation Optimization
& Management
Warehouse Purchasing &
Replenishment
Order Management &
Billing
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EBS Increments and Functionality
Defense Commissary Agency
Increment 1 – C2P3
Year 1 - Period of Performance: 01/29/15 – 01/28/16
Power HQ, Vendor Portal, Galleria
Contracting
Planograms
Cataloging
Increment 2 - ORI
Pricing Items and Assortments
Power DAX and Power Inventory
Ordering
Receiving (DSDManager
and non-DSD)
Promotions
Pricing and Promotions
Increment 4 -WMS
Ordering and Receiving
Customer
Management
POS Relationship
Store Mobile
POS
(CRM)
Transfers, Returns, Adjusts
SCO
Kiosks Management
Financial
Information
(FIM)
Loss Prev.
Mobile Shopper
Power Enterprise Advanced
(Power+)
Warehouse Management
Forecasting / Optimization
Loss Prevention (LP)
Inventory
Management
Inventory
Management
Vendor Purchasing
Portal
and Vendors
Hand Held Applications
Planogramming and Space
Management
Increment 3 - POS
R10 Store, Retail ONE and Power+
Suites
Omni-Channel POS
Planogramming
Vendor Portal
Your Commissary … It’s Worth the Trip!
Inventory Accounting
Scales
eCommerce
RTI Labels
Store Manager and Mobile
Hand Held
Applications
Warehouse
Management
Dock Scheduling
Transportation Optimization
Category Analyzer & Bill Backs
JRS
Scales Management & Interface
Handheld Mobile
Loyalty
Campaigns
Promotions and Coupons
Customers
Personal.
Financial Info Mgmt (FIM)
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Yard Management
Order Management and Billing
Purchasing / Warehouse
Replenishment
Grocers & Retailers Using EBS Components
Defense Commissary Agency
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Defense Commissary Agency
EBS Increment 1
Your Commissary … It’s Worth the Trip!
Merchandising Suite – Part I
Power HQ
Vendor Portal
Category Analyzer & Bill Back Manager
Galleria Planogramming
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6
Power HQ: Dynamic Interfaces & Master Data
Defense Commissary Agency
• Web-enabled User Interface for DeCA
headquarters, commissaries, and vendors
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– Central and remote access
– Configurable layout and flow
– Menus by user and job/role
• Centralized master maintenance
• Task and batch automation
(POS, Signage, Scales)
• Foundation for DeCA EBS
• Category Analyzer & Bill Back Manager
• Galleria Planogramming
• EBS Increments 2, 3, and 4
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Merchandising Touch Points
Defense Commissary Agency
Supply Chain
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Purchasing
WMS Labor
WMS
TMS
Vendor Portal
OMB
Master Data
Merchandising
Replenishment
Vendor Management
Power Webstore
Prices & Costs
ETL
Category Analysis
Integration Bill Back Management
Store Systems
Shelf tags
POS
Scales
Your Commissary … It’s Worth the Trip!
Webstore UI
Planogramming
TPRs / Promos
Vendors, Brokers, Manufacturers
Defense Commissary Agency
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Merchandising & Contracts Data Flow – ROAs
Defense Commissary Agency
Commissaries
Vendor
Industry Attributes Via GDSN*
Review Vendor
Review Items
Authorized?
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Yourdata
Commissary
Vendor
Item data
Costs
Adjustments
Prices
Power HQ
… It’s Worth the Trip!
Category Managers
Validate Data
Ready for KO?
Vendor Registration
for CAGE Code
Power HQ
Vendor Portal
Contract Specialist
Contract
• Promotions
• Bill Backs
• Rebates
• Performance
• Movement
• Sales
• Planograms
• Fixtures
• Facings
POS
Shelf tags
Scales
• Forecasting
• Inventory
• Ordering
Review Contract
Release and Sign
Contracting Officer (KO)
Bill Back
Manager
*GDSN = Global Data Synchronization Network
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Category
Analyzer
Planograms
Demand AnalytX
(Increment 2)
Vendors Functions
Defense Commissary Agency
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Vendor Portal: Managing the Change
Defense Commissary Agency
• The DeCA EBS Vendor Portal will mostly eliminate the paper and mailbased operational model that exists today - evolving
to electronic
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… It’s Worth the Trip!
systems leveraging EDI and digital signatures
– Changes include adding EDI 889 Promotional data to the EDI 879 Price data provided today
– More closely following the normal business practices within the commercial grocery industry
• Relationships built over time with DeCA Category Managers and
Contracting Officers will remain, but workflows and agreements will be
greatly simplified
• Accuracy and flow of data will be more accurate and consistent
• Onboarding via computer and web-based training will be made available
More Details to Follow in July!
Your Commissary … It’s Worth the Trip!
12
Category Analyzer & Bill Back Manager
Defense Commissary Agency
• Category Analyzer:
– Analyzes performance data, including
movement, sales, promotional impacts, and
contribution percent
– Tracks historical item movement, cost, and
more by commissary, item, date, and
movement type
• Bill Back Manager
– For entering and generating invoices to
brokers, manufacturers, and DSD vendors for
various types of promotional activities
– Tracks promotional monies based on
agreements presented to DeCA by its
vendors
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Galleria Foundation Services
Defense Commissary Agency
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Master Data, Integration & Workflow Manager
Single repository for all data & content for space management
Your Commissary … It’s Worth the Trip!
Open APIs and web services for ease of integration, full synchronization
Links to upstream & downstream systems (i.e., tickets, DCs, web)
Workflow Manager to track and trigger key events during review process
Published & ad-hoc reporting capability
Stores
Clusters
Planograms
Fixtures
Products
Assortments
Images
Approvals
Your Commissary … It’s Worth the Trip!
Consumer Centric Merchandising: Planning
Defense Commissary Agency
• The transformational capability to planogram
almost anything, propelling DeCA beyond
“straight shelves and square boxes”
Your Commissary … It’s Worth the Trip!
– Any surface, any fixture, any style
– Integration to product, fixture, and image databases
• Make it easy, make it fast:
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Data import wizards
Drag and Drop placements
2D/3D designer
Report cards for quality
Premade easy and complex fixtures
Reports
Your Commissary … It’s Worth the Trip!
Put the merchandising back in planogramming!
Consumer Centric Merchandising: Localizing
Defense Commissary Agency
• Empower each commissary to win by giving the planograms
that fit their specific conditions:
The right space, the right assortment, and…it fits!
• Use advanced automation to adapt core planograms to
each commissary:
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Fixture size
Authorized assortment
Regional lines
Local items
• System Optimization:
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Resize blocks for demand
Facings for demand
Facings for replenishment
Product rankings
Merchant rules
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Store Operations Workbench: Plan Delivery
Defense Commissary Agency
• Interactive planograms delivered to
store to maximize compliance
– Instant publishing of planograms based on
review schedule
– View plans through a web browser
– View custom store highlights
• Visualization of key fields unique to
each commissary
– Product facings
– Units
• Enable two-way communication
between HQ and each commissary
– Store feedback loop
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Consumer Centric Merchandising: Collaboration
Defense Commissary Agency
• Enhanced capability to planogram on strategy - “freedom within a
framework”
Your Commissary … It’s Worth the Trip!
– Store specific planograms will localize chain & cluster planograms based on
strategy
– Preserve look & assortment, adjust emphasis and capacity based on demand
– Strategy setting is collaborative
– CCM has a validation feature to score planograms across multiple parameters
• CCM is compatible with other space management applications; vendors
can continue in their existing roles.
• Partner pricing for DeCA should you want to move to CCM planogram
• A complete training package will be available
Your Commissary … It’s Worth the Trip!
Defense Commissary Agency
EBS Increment 2
Your Commissary … It’s Worth the Trip!
Merchandising Suite – Part II
Power Demand AnalytX (DAX)
Power Inventory
Your Commissary … It’s Worth the Trip!
19
Power DAX and Inventory Manager
Defense Commissary Agency
• Power DAX (Store Orders)
– Forecasting application based on
Your Commissary … It’s Worth the Trip!
POS Movement
– Supports ordering for main suppliers
and DSD
– Supports seasonality and promotions
• Power Inventory Manager (Backdoor
Receiving)
– All Store Level Inventory Transactions
– Real time update of BOH for every item,
every store
– Document Costing
– Financial Inventory for Cost Accounting
20
Your Commissary … It’s Worth the Trip!
Demand Driven Replenishment
Defense Commissary Agency
For fast-moving consumer goods
retailers, Power DAX:
Your Commissary … It’s Worth the Trip!
• Captures inventory transactions
and maintains perpetual
inventory
• Simplifies forecasting
• Optimizes ordering and inventory
levels
• Delivers measurable return on
investment with a rapid payback
period
Your Commissary … It’s Worth the Trip!
Replenishment
Defense Commissary Agency
DATA
POS DATA
Consumer Forecast
STORE INVENTORY
Store Orders Forecast
SUPPLIER
PRODUCT
Reduces store inventory and Out of Stocks
Reduces response time to demand changes
• Demand Chain Management
Your Commissary
… It’ssignal
Worth the Trip!
– Upstream
demand
through the Supply Chain
• Orders forecast:
– Calculates how much stores will
order based on demand
forecast, current BOH & future
orders schedule
– Uses one statistical demand
signal throughout supply chain
Your Commissary … It’s Worth the Trip!
Sophisticated Demand Forecasting
Defense Commissary Agency
Your Commissary … It’s Worth the Trip!
Statistical Noise
Promotions
Holidays & Events
Your Commissary … It’s Worth the Trip!
Dynamic Ordering Factors
Defense Commissary Agency
On-hand and in
transit inv
Store
Delivery dates,
Lead times
Case size, min
order quantity
Planograms
Optimal
Order Engine
Ordering
Attributes
Demand
forecast &
deviation
Item shelf life
Promos &
other events
• The optimal quantity for
each
at… each
location
Youritem
Commissary
It’s Worth the
Trip!
• Turn-based ordering or
economic-based with
constraints
• Dynamic service level
adjustments
• Optimize safety stocks
and maximize profits
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Receiving & Returns
Defense Commissary Agency
• Receiving Options:
– Manual receiving from vendor
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– Against electronic document (ASN/PO)
– Support EDI standards (894 & 895)
• Multiple receiving options
– Partial (selected items)
– Full (all items)
• Return Options:
– Manual returns from vendor
– Against electronic document
– Ability to enter select reason code
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Stock Counts
Defense Commissary Agency
• Count options:
– Smart Counts
– Cycle Counts or Forced Counts
– Free count
• Support counts in multiple
packages
• Multiple location
• 3rd Party physical count support
• Item information (catalog /
planogram information)
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
Defense Commissary Agency
EBS Increment 3
Your Commissary … It’s Worth the Trip!
Store & Sales Channel Suite
Customer & Marketing Suite
Your Commissary … It’s Worth the Trip!
27
Technology Trends – Online Retailing
Defense Commissary Agency
Retailers rethinking distribution and logistics around online shopping
• ‘Click and Collect’, ‘Click2Go’, and
‘Drive and Collect’ on the rise
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Your Commissary … It’s Worth the Trip!
Walmart Site to Store concept evolution
Harris Teeter (Kroger) ExpressLane
Ahold Peapod Pick-up
Raley’s eCart
• Delivery Services expanding
– AmazonFresh and Amazon Prime Pantry
– Google Express
We predict Amazon will be the third-largest US retailer
– Instacart
five years from now (and giving Kroger a run for #2)
- Planet Retail, US Grocery Retailing 2014
Your Commissary … It’s Worth the Trip!
Technology Trends – Omni-Channel
Defense Commissary Agency
Retailers must provide an integrated experience for consumers
• Consumers demand value from mobile apps
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Simple navigation
Seamless shopping lists
Mobile shopping
Nutrition and recipe information
Coupon and loyalty integration
Payments
Your Commissary … It’s Worth the Trip!
• Knowledge Based Marketing is key
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Interaction throughout the shopping cycle
Personal offers, communication, ads
Bi-directional communication
Social media leverage
Your Commissary … It’s Worth the Trip!
Source: US Grocery Retailing 2014, Planet Retail
EBS Omni-Channel Store Suite
Defense Commissary Agency
A Seamless Experience with
Transparency across Devices:
• Start at any endpoint
• Continue on another
• Complete on yet another
SELF-CHECKOUT
Your
SELF-TENDERING
POINT OF
Commissary …
It’s Worth the Trip!
SALE
STORE
MANAGER
MOBILE
POS
INVENTORY
MANAGER
CUSTOMER
SERVICE
KIOSK
Unified Data & Processes
• One source of truth for all channels
• Designed from the ground up for an OmniChannel experience
• Easily add new touch points or create new
ones
MOBILE
STORE
MANAGER
E-COMMERCE
CUSTOMER
SCALE
Your Commissary … It’s Worth the Trip!
SELFSCAN
MOBILE SHOPPER
EBS Mobile Shopper
Defense Commissary Agency
Allow patrons to plan, shop and pay from their mobile devices
• Store Locator - Helps patrons find and navigate to the closest commissary
Your Commissary … It’s Worth the Trip!
based on current location
• Shopping Lists - Creates shopping lists connected to a DeCA’s current
inventory at individual stores
• mCommerce - ordering from your shopping list to E-commerce system for
“Click2Go”
• Cart suggestion – based on patron’s purchase history
• Self-Scanning - Scans products via smartphone cameras, resulting in faster
check-out and optimized payment
• Mobile Payment - Supports seamless and secure payment using E-Wallet,
credit cards or any other industry standard payment method
• Special Offers - Connects to DeCA’s promotion and loyalty system to
enable offers and coupons for each patron
Your Commissary … It’s Worth the Trip!
EBS eCommerce
Defense Commissary Agency
Provide patrons with an engaging online shopping experience
• Item Hierarchy / Categories – Allow patrons to drill down
by category to identify all products available, with
highlights for current sales, featured items or brands, etc.
• Layered Navigation – Help patrons find the products that
they are looking for via filters, including Brand, Price,
Organic, etc.
• Image Galleries – Give patrons a more engaging
experience: more details and more images, including
nutritional information
• Cross Merchandising – Provide patrons with the ability to
see other relevant items based on their current basket
• Reviews and Comparisons – Allow patrons to rate and
review products, and compare products with other
available offerings
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
EBS Customer & Marketing Suite
Defense Commissary Agency
Real-Time Promotions & Offer Management
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•
Design, create and deploy marketing initiatives
Execute complex, multi-step programs across all channels
(in-store and online)
Targeted and personalized offers triggered off patron
preferences
Deliver a consistent message across all channels
Targeted offers and
programs
Loyalty programs and
Clubs
Digital manufacturer
coupons
Managing TPR programs
Mobile/ Kiosk/ Web
Enablement
Loyalty coupon/ offer kiosk
Instant win and
sweepstakes
Alternate ID management /
enrolment
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
EBS Customer & Marketing Suite
Defense Commissary Agency
• Digital Coupon Management – support for the existing
Commissary Rewards program and infrastructure, as
well as for other digital couponing providers that DeCA
may select.
• Offers and Promotions – implement personalized
offers and loyalty campaign strategies, spanning
multiple shopping channels and touchpoints (in-store,
online, and mobile) to enhance the patron experience
and the value of the commissary-patron relationship.
• Customer Portal – replacement of the existing
Commissary Rewards portal with a rich, modern web
portal, to allowing coupon clipping, access to “club”
offers, purchase history, patron preference
management, and delivery of new offerings,
promotions and discounts.
Your Commissary … It’s Worth the Trip!
Your Commissary … It’s Worth the Trip!
34
Connected Payments
Defense Commissary Agency
Protect patrons by meeting their payment and security needs
Your Commissary … It’s Worth the Trip!
Provides DeCA
More Control over
Payments
• Reduces DeCA’s Liability & Simplifies PCI Compliance by
Reducing Scope
• More flexibility for DeCA to improve the patron
experience (mobile, eWallets, NFC, etc.
• Keep up with industry changes
Reliable
• Redundancy built-in at many levels
• System health-monitoring and alerting to ensure online
reliability
Enhanced
Efficiency
• Removes development overhead of electronic
payments from the POS
• Faster time-to-market (TTM) with centralized control
Your Commissary … It’s Worth the Trip!