Julie Tolley, Capita`s Consulting Business
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Transcript Julie Tolley, Capita`s Consulting Business
May 2013
Andy Shenstone / Julie Tolley
Education Market Director, Capita plc & Director Education, Consulting
Capita’s consulting business
www.capita.co.uk/consulting
Where does Capita touch UK HE?
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Market dynamics
Market Dynamics
UK HE is a strong sector facing multiple challenges:
• Expansion of access
• Market contestability
• Reduced applications
• Student choice and scrutiny of VFM
Our response
• Developed (and testing with our expert network) an
holistic offering aligned with key institutional
outcomes (e.g. employment prospects for graduates)
as well as efficiency and effectiveness
• Building partnerships with credible HEIs with strong
brands that can co-deliver solutions
• To actively seek out sector leaders with the appetite to
come to market and support their ambition.
• Less public funding - with further significant
reductions to come?
• Increased international competition.
‘First movers’ for shared services are coming to market
but need help to shape their thinking, requirements and
contractual models.
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Rationale for partnering – an ‘Inflexion Point’?
Economic rationales
Cost reduction (cost reduction / outcome, less FTE costs)
Reduce leverage (reduce debt on balance sheet, private finding of public
infrastructure)
Increased revenue
Capacity management (scale and share across multiple customers)
Delivery rationales
Simplicity
Risk transfer
Increased service outcome – competitive advantage
Lack of skills / resources
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The offering
Flexible
Choice of services and delivery options
Standard support service offerings such as HR, Finance and FM
Services unique to the HE sector including registry, student services and
careers advice
Clients will be able to buy complete services or individual service elements
Onshore, near shore or offshore
Commercials
Choose any combination of service offerings - £ will be more attractive, where a
broader range of services are purchased
In addition other potential commitments will also be made available:
Student attraction / retention / employability
Graduate jobs
Student satisfaction and associated league table positioning
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Services
Front office
VLE
Library services
Foreign student
Academic registry
Marketing & UK recruitment
Academic development and review
Centre for excellence in learning and teaching
Back office
Estates
Finance
Health and Safety
Human Resources
Planning Office
Secretary's Office
International offices
Student services
Information technology
Business development
services
Entrepreneurial development
Research funding
Improved retention
Specific requirements of universities
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Commercial in Confidence
New contracts in 2013
University of Strathclyde - Strategic Technology Partnership
Will include a ‘Wider Contribution Fund’, through which Capita and our partners
(IBM, Dell, Apple) will fund research, teaching and knowledge exchange
activities
Research studentship (PhD, fees + stipend) and student placements
Cash bursaries for eligible socially disadvantaged students
Funding for equipment to set up computer clubs in local schools
Cabinet Office – ‘Best Management Practice Portfolio’
JVCO with Cabinet Office
Commercialising IP (Prince 2, MSP, ITIL)
IP advisory service to SMEs and new services
Multiple universities aligned to enable domestic and overseas provision
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