Transcript Washington Connection Training - WCOMO – Washington Coalition

Benefit Programs That Can Be Accessed Online
Find
Services
Food
Cash
Housing
Apply Now
One-Stop
Access to
Many Services
Utilities
Health Care
Legal Help
See If I
Qualify
State of Washington Benefit Programs
Eligibility Review
• Food and Cash assistance programs
Change Report
• Child Care Subsidy programs
Mid-Certification Review
• In-Home Long Term Care Services
• Assisted Living, Adult Family Home Care, Nursing Home, Hospice
• Child / Family Institutional Care (Hospital / CLIP)
• Developmental Disabilities Services
• Classic Medicaid Health Care: 65+, blind or disabled
• Medicare Savings Program
• Medicare / Workers with Disabilities (HWD)
Mental Health
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Veterans Benefits Assistance
Federal Earned Income Tax Credit (online application)
Treatment Centers
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Free Application for Federal Student Aid (online application)
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Women, Infants, and Children Nutrition Program (WIC)
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Housing Assistance; Low Income Home Energy Assistance
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Take Charge Family Planning; Tribal TANF
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Vocational Rehabilitation Services
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Child Support Services; Foster Youth Assistance
Veterans
Education
Employment
Children & Youth
Domestic Violence
Referral
Information
Other
Applications
Tribes
Long Term Care
Transportation
City of Seattle Benefit Programs
• Energy assistance programs
• Child care program
• Preschool programs
• Weatherization assistance program
Washington connection over view
WHY ACCESS SERVICES ONLINE
Customers :
24 hour access to customer information
Decrease time in lobby and on phone
Promote self sufficiency
Instant verification of benefits for other programs
Replace Provider One card
Check EBT balance
Apply, renew and see important dates
CLIENT BENEFIT ACCOUNT
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LEVELS OF PARTNERSHIP
• TWO LEVELS OF
PARTNERSHIP
• Host Organization
• Assisting Agency
• TWO TYPES OF ACCESS
• Public Access
• Limited Access
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LEVELS OF PARTNERSHIP
Provide a self-service
computer with an internet
connection to Washington
Connection
Have staff, with Assistor level
duties, available to submit an
application, renewal or
change on behalf of the
customer by accessing the
Partner Profile Account on
Washington Connection
Display / Distribute
Marketing Materials
Display / Distribute
Marketing Materials
Level 1:
Host Organization
402 (43%)
Level 2:
Assisting Agency
539 (57%)
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LEVELS OF ACCESS
Limited Access
Provide own customers
with access to marketing
materials and on-line
access to Washington
Connection or an Assistor
Public Access
Provide any visitors with
access to marketing materials
and on-line access to
Washington or an Assistor
Service Delivery Site location
and details are posted online:
Public Access Directory
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WHY ACCESSING SERVICES ONLINE
Community Partners:
 Receive marketing materials and invitation to free
trainings, webinars, and community meetings
 Opportunity to network with other partnering
agencies
 Provide customers with full service access to program
information and benefits
 Ability to create Partner Profile Account, complete
and review client applications, assign cases to staff
 Perform DSHS/HCA client SEARCH queries to better
serve the customers
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PROTECTING CONFIDENTIAL INFORMATION
1. Client consent is required:
When assisted by a registered community based organization
(assisting agency)
2. Before a community organization can be registered as an
Assisting Agency, it is required to:
Establish a Profile and Data Share Agreement
Require staff to sign a Confidentiality Agreement every year
Create a Secure Access Washington (SAW) Account
Create a Partner Account (FREE of charge)
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Online Registration for New Community Partners
DATA TRANSFER FROM HPF TO WACON
• We have identified a technical issue that is preventing
the data transfer from occurring properly when
certain Usernames were used by certified
IPAs/Navigators.
• We’ve started working on resolving this issue so this
feature can function properly in the future (planned
for January 11, 2015 release).
• For consumers and clients, the “Handshake” appears
to be working.
ENHANCEMENTS HIGHLIGHTS
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October 12, 2014 (currently in testing phase)
Add Mid-Certification Review information to Homepage, FAQ and Tutorial
Allow Client Benefit Account user to print benefit history with name displayed on
the page
Provide more information for Client Benefit Account registration process
Update public access directory information
Remove phone interview question from the online application
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January 11, 2015 (currently in development phase)
Allow data transfer from HPF to WACON when username has a “-” sign
Add Voter Registration to online application, eligibility renewal, and change report
Add questions to online application for incarcerated mentally ill applicants
Incorporate School-Aged Children Child Care into online change report
Revise veteran status question to “I or someone in my home is a person who has
served in U.S. Armed Forces, National Guard or Reserves”
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Note: These enhancements will be implemented as scheduled if no unexpected
issues surface.
GETTING ANSWERS
Help
DSHS Customer Service Contact Center: 877-501-2233
DSHS Child Care Provider Unit: 800-394-4571
DSHS Classic Medicaid : 877-501-2233
DSHS Statewide Fax number to Imaging HUB: 888-338-7410
Washington Connection Customer Support: 360-664-4568
[email protected]
Health Care Authority Customer Service: 800-562-3022
https://fortress.wa.gov/hca/p1contactus/
Health Care Authority Medical Eligibility Determination: 855-623-9357
[email protected]
Health Benefit Exchange Healthplanfinder Call Center: 855-923-4633
www.wahealthplanfinder.org
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GETTING SUPPORT
IN
PARTNERSHIPS
Washington Connection Community Partnership Contacts
DSHS Community Services Division – Headquarters
Corinna Adams, Program Manager
(360) 725-4890, [email protected]
Region 1
Leslie Stickel, Community Access Consultant
(509) 227-2227, [email protected]
Region 2
Kathy Tan, Community Access Consultant
(206) 272-2164, [email protected]
Region 3
Jarret McGill, Community Access Consultant
(253) 476-7040, [email protected]
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