Transcript Exercising the Top Team

Exercising the Top Team
Simon Langdon, Principal Consultant
Insight Consulting
Objectives
 Raise awareness
 Validate the Crisis Management Plan
 Confirm:
 Membership of the Crisis Management Team
 Roles and Responsibilities
 Tasks
 Train members of the Crisis Management Team
 Identify any issues that need to be resolved
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What’s important
 Understanding the team dynamics
 The crisis management process
 Managing the information flow
 Decision making process
 Lines of communication – internal and external
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Crisis Management Process
Departments
Departments
Departments
Departments
Departments
Information
CRISIS
MANAGEMENT TEAM
Collate
Analyse
Assess Impact
Resolve Conflicts of Interest
Action
Status Report
INTERNAL
Departments
etc
Brief
Emergency
Emergency
Teams
Emergency
Teams
Emergency
Teams
Teams
Media
EXTERNAL
Customers, Suppliers
Regulator etc
Framework
Strategic
Corporat
e
Tactical
The “Executive”
Crisis Management Team
Departmental
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Actions at the Meeting
 Agenda for the CMT meeting
 People, Assets and Business Priorities
 Reporting:
 Incident Report
 Status Report
 Log
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Crisis Management
•What will it take account of?
• Safety of
people
Assets
• Business
Priorities
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Outcomes of Recent Exercise
 Importance of Business as Usual i.e. FM management must
protect traders from requests for briefings
 Major operational business focuses around credit decision
issues and how these would impact liquidity and payments
Communications
 Importance of reporting chain from the dealers through
department to Board
 Informal lines of communication will continue
 Consistent message needed concerning liquidity, payments
and credits
 What message to customers – potential damage to reputation
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Decision Tree
 Identify possible issues
 i.e. decisions that need to be taken and when
 Where does authority for these decisions lie now?
 Does the authority need to be delegated to facilitate a
timely response?
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Decision Tree
Liquidity
Decisions
Credit issues
Payments
What decisions?
Who makes them?
What information is needed?
When?
Where do you obtain it?
Who do you inform of decision – internally and externally?
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Overall Requirement
 Straightforward, co-ordinated and documented procedure
that can be summarised on a laminated aide-memoire
 Managers must be made aware of their responsibilities and
practised in their implementation
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Process - Time Line
Incident
Incident Report
Golden Hour
React
Status Report
Strategy
Recovery
Act
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Keys to Success
 Good Media Handling
 Developing an Aide-memoire
 Communications
 Timing is crucial
 Attention to detail versus keeping it simple
 Added value – working together across industry
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www.siemens.co.uk/insight
 +44 (0)1932 241000
Insight Consulting
Part of Siemens Communications
Security, Compliance and Continuity
Insight Consulting