Transcript Employment & Training - Delaware Workforce Development Board
A Case Managers Perspective
Ronetia Bacon 5/19/2010
Provide Employment and Training services that will lead to: Long-term employment Increased earnings of the underemployed Attainment of occupational skills by participants Improve the quality of Delaware’s workforce
As part of the eligibility process customers are required to access the DJL to research available trainings and training providers Complete homework assignments: Visit provider(s) to discuss training/degree programs, school requirements, cost, start and end dates of program Complete packet confirming research and selection process has been completed.
The Division of Employment and Training protects the privacy and rights of individuals seeking our services.
We cannot disclose client information to providers without a Release of Information signed by client and CM We cannot obtain information from providers without an Authorization to Obtain Information signed by client and CM
Determine skills and service needs Job readiness Training readiness Aptitudes and abilities needed to successfully complete the training program Basic education skill level needed to obtain professional license, certifications and/or enrollment into postsecondary institutions.
Suitability of training, leading to a placement outcome.
Criminal backgrounds Valid drivers license Meeting additional state/federal requirements Hazmat endorsements, adult/child abuse registry etc.
Register with “One Stop” Attend orientation Gather initial eligibility documents Contact Case Manager for appointment Attend all scheduled appointments with CM Submit all required documents Complete all assessments
I nitial assessment Career Planning Evaluate employment/training barriers Schedule/review assessments Develop a feasible Employment Development Plan (EDP) Submit EDP for approval Notify client/provider of approval Notify client of denial Provide alternative resources
are required for all participants prior to start of training: Customers should not be told they can start training without proper funding authorization.
CM will contact training provider and fax funding authorization if and when approved.
NO verbals!!! You must have a written authorization on file.
Missed or late scheduled appointments with Case Manager.
Inability to provide required eligibility documents.
Missed appointments for any assessment testing scheduled.
Submission of financial aid information to CM from school, acceptance letters, transcripts, course curriculum etc.
Training is not an entitlement. It is a key service strategy but we must consider other services that lead to employment Training should lead to program completion, certification, employment, good wages and retention.
Eligibility is not the only determining factor, suitability will always be a factor.
CM discourage participants from attending certain schools Customers choice (the final decision is ultimately the customers) Everyone referred for funding will be eligible.
Eligibility criteria must be met. Customers referred for funding by a provider will choose the same provider for training Honest Brokers. Customer must be informed of all training providers/training programs available Eligibility doesn’t mean approval for chosen training/occupation There must be a reasonable expectation that individual will be able to obtain employment. (criminal background, transportation etc.)
Provide placement information, attendance records etc.
Updated client information Open door, feel free to contact CM with any problems, concerns that may arise with customer during participation in training.
Send updated training schedules