Transcript Six Sigma Training - Town of Fort Erie

Strategic Plan & SMART Goals
Introduction:
Greg Hunter
3735 Sussex Lane
Stevensville (Black Creek)
Lifelong resident of Fort Erie (47 years)
Telephone: 905-382-1527
Email: [email protected]
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Strategic Plan & SMART Goals
Public Consultation Session
Date: Saturday, February 26, 2011
Time: From 10:00 a.m. to 2:00 p.m.
Location: Clarion Hotel (formerly Holiday Inn)
1485 Garrison Road
Ballroom A
I arrived enthusiastic and eager to participate.
I left disappointed and discouraged.
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Strategic Plan & SMART Goals
My previous experiences;
• Six Sigma Black belt certification by ASQ in 2004.
$1+ Million in annual savings from Process Improvement
projects for;
1) Fleet Industries
2) McNeil Consumer Healthcare (Johnson & Johnson)
3) United Parcel Service (UPS)
4) Durez Canada
5) PCB Piezotronics
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Strategic Plan & SMART Goals
Six Sigma Process Improvement
• Business Management strategy used by corporations
worldwide that uses data to select projects, set goals
and verify improvements.
• The Town of Fort Erie’s Strategic Plan defines a
Community Improvement Project that should be based
on data to select projects, set goals and verify
improvements.
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Strategic Plan & SMART Goals
Tool: SMART Goals Acronym
Specific
Measurable
Achievable
Relevant
Time bound
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Strategic Plan & SMART Goals
Problems with proposed Strategic Plan
1) Goals are not Specific.
2) Too many goals and initiatives.
(17) Goals
(71) Initiatives
(“Don’t try to boil the ocean”)
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Strategic Plan & SMART Goals
Goal 1: Enhance the sustainability of public
transportation.
Questions:
1) Public transportation within Fort Erie, Inter-municipal or
both?
2) Public transportation for elderly, special needs, students,
general public or all groups?
3) How will we know when we have achieved this goal?
(Current Goal is not specific)
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Strategic Plan & SMART Goals
Goal 8: Increase tourism to Fort Erie.
Questions:
1) How many tourists does Fort Erie currently get each year?
2) How many more tourists do we want to come to Fort Erie
each year 1,000, 10,000 or 100,000)?
3) How will we know when we have achieved this goal?
(Current Goal is not specific)
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Strategic Plan & SMART Goals
Goal 11: Cost effective delivery of Town
services.
Questions:
1) How is this measured?
2) Are we saying that Town services are not being delivered
cost effectively now?
3) How will we know when we have achieved this goal?
(Current Goal is not specific and not measurable)
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Strategic Plan & SMART Goals
Example of a proposed SMART Goal:
Reduce the time it takes for a student to get from Fort Erie
to the Niagara College Welland campus using public transit
From 90 minutes (estimated current avg. baseline)
To 45 minutes starting in September 2011.
(Specific, Measurable, Achievable, Relevant, Time bound)
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Strategic Plan & SMART Goals
Conclusion:
Please reject the current 2011 - 2014 proposed strategic plan
and revise it such that it is based on SMART goals that are:
Specific
Measurable
Achievable
Relevant
Time bound
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