Transcript Federal Government HGRS Contract

Presentation to the Canadian
Association of Movers
Major Jean Claude Collard, MBA
Department of National Defense
J4 Mat DG Log/Transportation 2
19 September 2005
1
Outline
DLBM/TM
LCOL
46904
BBB/BBB
DLBM/TM 2
AS 05
169491
CBC CBC
DLBM/TM 4
MAJ
46915
BAB/BAB
DLBM/TM 2-2
AS 03
169492
BBB BBB
DLBM/TM 4-2
WO
46923
BAB/BAB
DLBM/TM 2-3
AS 02
169512
BBB BBB
-IDC; a definition
-IDC mandate
-IDC Roles & Responsibilities
-IDC Objectives
- No stats
- Questions
DLBM/TM 2-4
AS 02 CP
164675
BBB BBB
DLBM/TM 2-5
AS - 02
278902
BBB BBB
DLBM/TM 2-4-2
CR - 04
164674
BBB BBB
THIS CHART DEPICTS THE J4 MAT / DLBM / TM - 6
DLBM/TM 2-4-3
CR - 04
164676
3
DLBM/TM 4-2-2
CR - 05
169504
BBB/BBB
DLBM/TM 4-2-2-2
CPL
46919
BAB/BAB
DLBM/TM 4-2-3
SGT
46914
BAB/BAB
DLBM/TM 4-2-3-2
MCPL
46918
BAB/BAB
DLBM/TM 4-2-3-3
CR - 03
169511
BBB/BBB
DLBM/TM 4-3
CAPT
46922
2
DLBM/TM 5
MAJ
46927
BAB/BAB
DLBM/TM 5-2
CAPT
46928
2
DLBM/TM 5-2-3
WO
46933
2
DLBM/TM
AS - 05
169508
VACANT
DLBM/TM 5-4
CAPT
46929
BAB/BAB
DLBM/TM 5-4-2
MWO
46932
BAB/BAB
DLBM/TM 5-5
CWO
46930
2
DLBM/TM 6
PG-06
214031
BBB BBB
DLBM/TM 6-1
SR PROCUREMENT TRANSP OFFR
169500
BBB /BBB
DLBM/TM 6-1-1
CONTRACT OFFICER LOG AIR
169489
B. SAUNDERS --------- 2
DLBM/TM 6-1-4
PG - 04
214190
BBB BBB
DLBM/TM 6-1-5
PG - 04
169499
BBB BBB
DLBM/TM 6-1-6
PG - 04 / TERM
MAT MOV CONTRACT OFFR
266612 -------- 2
DLBM/TM 6-1-7
PG - 02 / TERM
BEST PRACTICES OFFR
256291 --------- 2
BLBM/TM 6-2
WO
46909
DLBM/TM 6-3
AS - 03
169496
J. ALLEN
DLBM/TM 4-4
CWO
46916
2
DLBM/TM 4-5
PG - 05
169529
2
DLBM/TM 6-1-8
PG - 02
PERF MGT SUPP ASST
256252 ------- 2
DLBM/TM 6-2
CAPT
46900
R. LESLIE
TEAM CELL AS OF 17TH DECEMBER 2004
________________________________________________
LCOL K. HARRISON
DLBM / TM - 6
DLBM/TM 6-1-2
PG - 04
MAT MOV CONTRACTING OFFR
169488
BBB BBB
DLBM/TM 6-1-3
PG - 04
CONTRACT AND MOV OFFR
170739 --------- 2
DLBM/TM 6-3-1
CR - 05
169501
D. MIGNEAULT
DLBM/TM 6-3-2
CR - 05
169497
L. BRISSON
DLBM/TM 6-3-3
CR - 05
NEW (TERM)
BBB BBB
DLBM/TM 6-4
AS - 03
277913 (NEW)
BBB BBB
DLBM/TM 6-4-1
AS - 02
240012
F. SADDQUI --------- 2 - ENG
DLBM/TM 6-4-2
ST SCY - 03
222738
A. NAGLE
BBB BBB
2
Outline
-Contracts review
-Posting 101
- Value Index Results:
-Carrier compliance
-Customer satisfaction
-Claims satisfaction
-Questions
3
Domestic Contract
• 2 years contract + 3 times 1 year
option
• Started on 1 April 2001
• On 1 April 2005  3rd option year
• End of contract  31 March 2006
4
Domestic Contract
• Draft RFP - 1 March 2005
– 4 years plus 3 one year options
• Final RFP – End September 05
• Bid evaluations – End November 2005
• Contract in place - 1 Apr 2006
5
International Contract
•
•
•
•
2 years contract + 3 times 1 year option
Started on 1 November 2001
On 1 November 2004  2nd option year
End of contract  31 October 2006
6
International Contract
• Draft RFP - November 2005
• Final RFP – January 2006
• New contract - 1 November 2006
7
Posting 101
• A very complex process
– 105 Military Occupations
– More than 10 000 moves
– Moving target
•
•
•
•
•
•
VCDS priorities
Release, CRA, personal/ family
Op Tempo
Imposed restriction
Positions available
Structure change
8
Posting 101
• Why do we post CF member ?
 CF needs
 Op tempo
 Recruiting
 Promotion
 Training
 Career progression
 Reorganization
9
PERs
Apr- Jun
Adjustments/
Ajustements
Apr - Jun
Msgs
Mar - Apr
Boards of promotion
Sep - Nov
Posting
Cycle
Site Visits
Dec - Mar
Consultations
Oct - Dec
Plot
Nov - Dec
10
Value Index
• Business distribution
– Numbers of move = Business shares
– Regional focus
• Fine tuning tool; From GESS to CSSS
11
Value Index
Carrier Compliance
Customer Satisfaction
Claims Satisfaction
12
Carrier Compliance
13
Peak Period
21 June 21 July
Number of
moves
2003
2004
2005
3534
4161
4339
14
QCI Results
Period
QCI
Satisfactory
Unsatisfactory
2003 - 2004 2004 - 2005
5563
6120
1 Apr 05 31 Aug 05
5300
4822
(86.6%)
741
5459
(89.2%)
661
4617
(87.1%)
683
15
Customer Satisfaction
16
GESS
Average satisfaction score
(scale of 1-5):
1September - 31 March (Spring VI)
Number of survey responses
Overall
Pre-move briefing
Packing
Loading
Unloading
Unpacking
Destination assistance
2005
649
3.99
4.10
4.16
4.31
4.06
3.75
3.85
2004
739
3.98
4.03
4.12
4.27
4.02
3.66
3.78
17
GESS
Breakdown of "Yes"/"No" responses
1 September - 31 March (Spring VI)
Yes
Satisfied with courtesy at origin
Satisfied with courtesy at destination
Picked up on schedule
Delivered on schedule
Filed claim or intend to
Would use same mover again
95.1%
92.6%
89.7%
80.7%
32.4%
79.8%
2005
2004
No DNK/DNA Yes
No DNK/DNA
2.9%
5.1%
8.2%
16.2%
65.2%
18.6%
2.0%
2.3%
2.2%
3.1%
2.5%
1.5%
93.9%
88.1%
87.0%
76.9%
32.7%
80.5%
3.7%
6.6%
11.2%
18.4%
60.2%
16.0%
2.4%
5.3%
1.8%
4.7%
7.0%
18
3.5%
Average claims satisfaction
score (scale of 1-5):
1 September - 31 March
(Spring VI)
Overall
Destination advice and
assistance
Courtesy
Timeliness of response
Value of settlement
2005
2004
3.31
3.21
3.19
3.13
3.72
3.33
3.58
3.76
3.36
19
3.49
Claims Survey - Breakdown of
"Satisfied"/"Dissatisfied" responses
Breakdown of "Satisfied"/"Dissatisfied"
Satisfied Neutral Dissatisfied DNK/NA
responses 1 September - 31 March (Spring VI)
Overall
48.8% 23.6% 26.4% 1.2%
Destination advice and assistance
45.7% 25.2% 28.3% 0.8%
Courtesy
63.6% 20.9% 12.8% 2.7%
Timeliness of response
53.5% 18.6% 27.1% 0.8%
20
Value of settlement
50.4% 15.9% 16.7% 17.1%
QUESTIONS
21