Dynamics CRM 2013 Overview Part I
Download
Report
Transcript Dynamics CRM 2013 Overview Part I
Dynamics
CRM 2013
AKA ORION
RAMI MOUNLA – DATACOM
Outline
About me
High Level Architecture
New UI
Form Features
Guided Process
Mobile
Licensing
Resources
The Future
About Me
Technical Architect at Datacom
Working with CRM since version 3.0
CRM 2011 certified
MCPD certified .NET 4.0
xRM specialist and enthusiast
Interest in quality assurance (TFS and CI)
Electronics and Minions
My Desk
CRM 2013
Official Launch
5 November at 6am
High Level Architecture
Addition of the Server Side Mail Client
Server Side Email Synchronization
VSS Writer Service
New UI
Reimaged UI principles
Simple
Usable
Modern
Fast
Loved
Navigation
Recently Viewed
Quick Create
New UI – Additions
Responsive UI
Seamless across devices
Demo
NEW UI
Form Features
Cleaner HTML
Inline Editing
Inline Messages
Form Notification
Bing Maps
Save and auto Save
Demo
FORM FEATURES
Guided Process
Highlights the workflow position
Input
Gated Progress
Across multiple entities
Demo
GUIDED PROCESS
Licensing
Licensing
Essential (USD 15 ~ 18 NZD)
Basic (USD 30 ~ 36 NZD)
To allow for building applications that do not use any of the features
from the CRM verticals (Sales, Service, and Marketing). An Essential
license includes access to the CRM system, SDK, Activities, and usercreated entities (Web resources, custom entities, and custom plug-ins).
To allow access to "basic" functionality for Accounts, Contacts, Cases,
and Leads. Basic functionality related to the use of business processes
that affect only the entities specified here or that are included as part of
the Essentials license.
Professional (USD 65 ~ NZD 79)
To provide full access to all of the functionality provided in Microsoft
Dynamics CRM 2013 and the Microsoft Dynamics CRM Online.
Licensing Upgrade
Administration Portal
Demo
ADMINISTRATION PORTAL
HTTPS://PORTAL.MICROSOFTONLINE.COM/ADMIN/DEFAULT.ASPX
Mobile Architecture
Mobile
iPad (3rd and 4th gen)
Windows 8 Tablets (Pro & RT)
Q1 2014 Extended support
Mobile Client App (MoCA)
Global Search
Offline work
IFD For on premise
Limited OOB enabled entity
5 tabs OR 75 fields
Resources
MSDN
SDK
http://www.microsoft.com/en-nz/download/details.aspx?id=40321
CRM 2013
http://www.microsoft.com/en-us/download/details.aspx?id=40341
Online Training
https://training.partner.microsoft.com/learning
Resources
eBooks
http://blogs.msdn.com/b/crm/archive/2013/10/11/announcing-thecrm-2013-customer-center-implementation-guide-and-sdk.aspx
Licensing partner network
https://mspartner.microsoft.com/en/us/pages/licensing/microsoftdynamics-crm-pricing-and-licensing.aspx
Blogs
http://blog.dynamicscrm2013.com/
http://www.preact.co.uk/preact_blog
What is next on the roadmap?
MIRA
Q1 2014
Marketing Pilot
NetBreeze
Lync and Skype enhacements
Extended Mobile support
Case management and
SLA enhacements
Exams (Q1 2014)
What is next for the User Group?
Overview Part II (February 2014)
Configuration
Customisation
JavaScript new client side API
Guided Process
Upgrade from 2011 to 2013 (March 2014)
Mira (April 2014)
Marketing Pilot
Netbreeze
Questions
Support
Products Released
Lifecycle Start Date
Mainstream Support End
Extended Support End
Dynamics CRM
Online
17/04/2011
Not Applicable
Not Applicable
Dynamics CRM 2013 12/01/2014
08/01/2019
09/01/2024
Dynamics CRM 2011 18/05/2011
12/07/2016
13/07/2021
Dynamics CRM 4.0
29/02/2008
09/04/2013
10/04/2018
Dynamics CRM 3.0
01/12/2005
12/04/2011
12/04/2016
Mainstream VS Extended
Support provided
Mainstream Support phase
Extended Support phase
Paid support (per-incident, per
hour, and others)
X
X
Security update support
X
X
Non-security hotfix support
X
Requires extended hotfix
agreement, purchased within 90
days of mainstream support
ending.
No-charge incident support
X
Warranty claims
X
Design changes and feature
requests
X
Product-specific information
that is available by using the
online Microsoft Knowledge
Base
X
X
Product-specific information
that is available by using the
Support site at Microsoft Help
and Support to find answers to
technical questions
X
X
Duplicate detection
Duplicate detection during create and update operations will not
be supported for Microsoft Dynamics CRM updated user interface
entities.
Duplicate detection of individual records won’t be supported for
custom entities as well.
However, to detect duplicates in bulk, you can use
the BulkDetectDuplicatesRequest message and
the RetrieveDuplicatesRequest message.
https://crm2103dupedetect.codeplex.com/
Queues