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SAVIN Customized Solutions The Technology John Dixon Louisiana David Koosis New York Jo Winston Wisconsin Types of SAVIN Systems Closed Not available to the general public Only defined groups can register, i.e. crime victims, witnesses, certain criminal justice professionals Information that may require a closed system: juvenile adjudication, civil commitments Open Anyone can register for notification Combination General public can register for certain types of information Certain information or registration type is only available to defined groups Dave Koosis New York How NYC Provides Inmate Status Information to victims, law enforcement, service providers, and other customers Department of Correction Sites Basic Stats 103,813 annual admissions to NYC jails Average daily inmate population 13,497 Staff: 10,550 Uniformed; 1,650 Civilian 52 Sites 15 jails (10 on Rikers Island) 15 Court Facilities 1 million outgoing inmate phone calls each month 543 vehicles staffed by 438 employees transport more than 2.5 million inmates, staff, visitors, a year Jails are different from Prisons Average length of stay 46.7 days. 41% of those discharged are rearrested within one year 67% are rearrested within three years 80% detainees awaiting trial Use Services from Multiple Agencies ~75% have some form of addiction 32% are illiterate 40% require some form of mental health services 20% require detoxification upon admission ~12% have severe mental illness 30% of those leaving jail end up in a homeless shelter DOC is part of a complex process http://www.ojp.usdoj.gov/bjs/flowchart.htm Business Processes Span Organizations Vertical Integration Global Federal Homeland Security Social Security Administration Etc… State Dept Criminal Justice Services Parole Correction Etc. Local NYC Correction NY Police Department Boro DA’s NYC Probation Dept of Investigation Dept of Education Dept of Health HIDTA Dept of Homeless Services HRA/DSS Criminal Justice Association Board of Correction Legal Aid Society Prison Health Services Victim Notification CBO’s Etc… Horizontal Integration Customers for Inmate Status Data Family & Friends Lawyers & Service Providers Law Enforcement And, yes: Victims Constant flow of inquiries DOC Handles about 11,000 phone inquiries a month regarding inmate status APPRISS is contracted to handle overflow of phone and IVR inquiries About 5,000 website inquiries a day About 100 USPS letters a week Inmate Status available as you like it Multiple modes of delivery Inmate status data every 15 minutes Lookup Jail Management System Inmate Lookup Service Subscribe Notify HTML RSS VoiceXML SMTP DEC OpenVMS DB2 Linux Java Web Services XML XML Inmate Lookup Service HTML Inmate Lookup Service VoiceXML Lookup Subscribe SMS Notify Email XML NIEM GJXDM City State Fed The HTML Interface Basic Inmate Data (Internal, redacted) Subscribe to notifications Basic Inmate Data (Internal, redacted) Confirmation Email Basic Inmate Data (Internal, redacted) SDK for Internal Partners Agile “UDDI” Agile “SLA” The RSS Version (redacted) The GJXDM Version Nearly all of this is freely available If you’re interested, contact us: [email protected] John Dixon Louisiana Ideas and Offerings URL Jump Links Links from existing customer website that direct them to SAVIN Public Portal Carry over Offender information from Jail website and direct them directly to the registration page on SAVIN Public Portal. Increases ways for victims to register. Helps with Data Verification Examples link to the State Main page http://www.lavns.org link to the Registration page http://www.arkansas.gov/doc/ Offender Photos Positive Identification Silhouette capability – so not to re-victimize victims Court Notification Expand the services offered to Victims by completing the continuum through the criminal justice system by doing case event notifications. Upcoming and cancellation of court events, type, location, time, postponements, continuances, and final disposition Meeting the Needs of Our Customers To Survey or Not to Survey A method to collect the voice of the customer. Victims, Advocates, Criminal Justice Partners Stand alone or seamlessly integrated into existing SAVIN System Web and Phone based tools Near real time dynamic web reporting tool Non-category specific