Transcript Maine Department of Corrections Corrections Information

Integrating an OMS and
VOIP Inmate Phone System
Maine Department of Corrections
xwave Corporation
May 2007
Agenda
Problem Statement
Background Information
CORIS Phone System
Features
Benefits
Components
Questions
CORIS Phone System Overview
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Problem Statement
• 2003: Maine DOC was asked to address concerns
regarding the telephone services provided to
prisoners/residents
• Summary of Concerns:
– Rates are too high
– Not taking advantage of telecommunications trends:
• Fixed-priced prepaid calling across the U.S.
• Shorter telecom provider contract periods
– Major inmate phone system components are too tightly
integrated:
• Telecommunications Service (the Carrier)
• Call Processing and Security
• DOC Commissions
CORIS Phone System Overview
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Background Info
• MDOC partnered with xwave to complete a successful OMS
implementation: CORIS
• CORIS is a web-based Offender Management System, integrating:
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Adult Facilities
Adult Community
Juvenile Facilities
Juvenile Community
Financials (Restitution, Fees, Inmate Trust, Canteen/Commissary)
Inmate Phone System
• Telecom Vendor challenges in the Inmate Phone Services market
• Legacy System based solely on an collect calling model (expensive)
• The public / families experience:
– High rates
– Few Options
CORIS Phone System Overview
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CORIS Phone System
• Result of extensive research and analysis on
alternative telephone systems to address the Public
Advocate and PUC concerns
• MDOC consulted with xwave to
– Assess available technologies
– Determine if a new phone system could be integrated into
CORIS
– Determine how MDOC could leverage existing offender
information
– Provide a secure and more cost-effective telephone service
• Additional levels of security
• Providing additional & cheaper options
– Leverage Bell Aliant (xwave’s parent company) expertise in the
development and deployment of custom telephony solutions
CORIS Phone System Overview
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CORIS Phone System Features
• Voice Over IP (VOIP) Technology
• State-of-the-art Security
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Eliminate the need for debit phone cards
Significantly reduced call fraud
Restricted calling lists
PIN access
Voice Biometric Verification
Call Control via OMS Integration
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Offender Trust Account
Call Detail Records and Reporting
Call List Management / Contacts (white list / black list)
Housing Verification - Unit-level privileges
Call Recording / Monitoring
• Debit-calling as Primary Mechanism
• Collect Calling options through PCS solution
CORIS Phone System Overview
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CORIS Phone System – Benefits
• Offenders
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Flat per-minute rate option for all calls within the U.S.
No connection charge (Debit Calling)
Called Party not billed (Debit Calling)
Possible increase in per-call duration due to reduced costs
• Increased outside contact = positive psychological impact on
offenders
• Public
– Enhanced security reduces possibility of unauthorized calls
(i.e. calling a victim)
– Public website allows the public to
• Access active offender public information, including Release
Dates, Location, basic Offender Identification
CORIS Phone System Overview
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CORIS Phone System – Benefits
• Offenders’ Families and Friends
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Lower rates
Possible increase in call time (due to the lower rates)
Families / Friends do not incur phone charges directly
Convenient web-based service to deposit money into inmate
trust and/or telephone accounts
CORIS Phone System Overview
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CORIS Phone System – Benefits
• Department of Corrections
– Call control software a component of the OMS
– Web-based Deposit system is self-funded (via service fees)
– Reduced operational costs via increased efficiency (no
duplicate data entry)
– Integration with CORIS
– Call Details, reports, and recordings
– More effective Investigations
– Trust and Phone accounts
– Immediate revenues realized (for Debit Calls)
– Increased Security / Reduced Litigation Risk
– Fewer mistakes due to inmate housing reassignment
– Reduced instances where incorrect authorization might be
granted for calls
CORIS Phone System Overview
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CORIS Phone System Components
• Cisco (routers / switches / Call Manager)
• Hewlett Packard (servers)
• Diaphonics – “Spike Server”
– Voice Biometric Verification
– Recordings
– Call Monitoring
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Verizon – T1’s
xwave - OMS Integration
PCS – Collect Calling Services and Network Outsource
InforME – Public Funds Deposit to Inmate Accounts
CORIS Phone System Overview
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Questions?
CORIS Phone System Overview
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Contact Information
• Dave Packard – State of Maine, DOC
– Agency Information Technology Director
– [email protected]
– 207.287.4303
• Doug Rowe – xwave Corporation
– Engagement Manager
– [email protected]
– 800.566.9772 ext. 225
CORIS Phone System Overview
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