Balanced Scorecard

Montreal Libraries

Context

2002 2005

Montreal Summit Libraries considered the hub of cultural development in a city of knowledge. Montreal Island Public Libraries Assessment ■ Consolidation plan (2005-2015) ■ City of Montreal Culture Development Politic 2005-2015

2006

New governance Balanced scorecard

Libraries Assessment

 Published in July 2005, the assessment showed the state of the Montreal library system.  Many deficiencies were identified: → number of employees → total floor space → collections → opening hours.

Montreal designed a plan to overcome these deficiencies. This was Montreal …

Consolidation plan

Integrated Planning System, Norms and Libraries Performance Assessment

Citizens Services Assessment Business Plan Strategic axes Objectives

Relevance

Norms Consolidation Plan Results

Consistency Efficiency Efficiency Expected impact 

Outcome

Balanced Scorecard