Transcript PORTER SERVICE - WordPress.com

PORTER SERVICE
MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
Created by Julie
Develop Guest Check Out
1. Communication
a. Information for removal of
luggage :
Expected Departure Guest
List
Receptionist
FO Cashier
The Guest / himself
b. Information Needed :
Nos of bag
Time of collection
Transportation
Cont’d
2. Conveying Luggage
a. Before taking the luggage
from the room :
-Bell Captain gives the
order
-Bell Boy receives a
stamped BBEC
-Reporting to room
Maid / Boy
-Knocking at the door
(3 times and say id)
-Entering the room
(Greet and say Mr.P are
you ready with your
luggage?)
Cont’d
b. Taking luggage from the
room
- Checking guest’s left
articles (check all room
area)
- Checking missing items
(hotel belongings)
- Taking out the luggage
(check luggage condition,if
there is any damage inform
guest right away, nos of
luggage)
- Turning “off” all lights
Cont’d
-Bringing the luggage to
the lobby
* Using the guest
elevator (BB tell to
elevator operator
“lobby please” if there
is no clerck BB press
the bottom to lobby)
* Using the service
elevator (employee
elevator) (before
placing the luggage in
lift BB should switch
off the lift to open the
door until the luggage
come in to lift)
Cont’d
- Placing the luggage orderly in the
lobby (put the luggage near to
guest and guide to FOC)
- Sticking the luggage sticker (hotel
sticker has sign or symbol of hotel to
make easily position and as the
hotel promotion)
- Hanging on the luggage
tag (to avoid mistaken)
Cont’d
3. Recording
- Bell Boy Errand Card
* Completion of the Record
* Filling out all information
* Writing Key OK
* Handling the BBEC to Cashier
(to check Bill)
> Stamping “PAID” or
CHARGE” (paid to cash charge
other method)
> From Office Cashier initials
Card (to know who serve the
guest CO)
Cont’d
* Return Key and Bell Boy
Errand Card ( return key
to Inf Clerk BBEC to BC
which wrote plate of car)
* Taking luggage to car
(confirm guest luggage)
Errands Control Sheet
Bell Boy Control Sheet
Cont’d
4. Loading
- Before Loading
Placing Order
Asking guest gto check
his luggage
- Stacking and Loading
Handling wit care
Special sign
Fragile item
- Saying Good Bye
Tugas
 Buatlah percakapan dalam Bahasa Inggris berdasarkan
informasi berikut ini
 Mr. P Silverman who works to Nikko Osaka Hotel as
Overseas Training will be check in August 10 for a five –
night stay. His address is 2245 Bay View San Fransisco CA
90412. His bussiness phone is (415) 5551768 and his
residence is (415) 5558766
 He will guarantee the Reservation to his Amex Card
660217680008, expiring 12/2012 the cardholder’s neme is
Mr. Paul Silverman. The reservation was requested by his
secretary Ms. Sandy. Your client plans to arrive at 7 pm,
Mr. Silverman who is travelling alone, request a room with
the hotel highest level of luxury and service
Latihan Soal
1. Mention defenition of Porter Service
2. Write the other name of porter
staff in large hotel
3. In handling arriving guest what
should BB do in installing room?
4. In handling departure what BB do
in conveying luggage
5. Why BB should record the plate of
car