ANUGERAH-ANUGERAH KUALITI
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ANUGERAH-ANUGERAH
KUALITI
• ANUGERAH KUALITI PERDANA
MENTERI (AKPM)
• MALCOLM BALDRIDGE NATIONAL
QUALITY AWARD
• EUROPEAN QUALITY AWARD
• DEMING PRIZE
ANUGERAH KUALITI PM
KATEGORI
SEKTOR AWAM
SEKTOR SWASTA
SEKTOR SOSIO-EKONOMI
ANUGERAH KUALITI PM
TUJUAN ANUGERAH
Menggalak dan meningkatkan kesedaran tentang kualiti
dalam Sektor Awam
Memberi pengiktirafan secara formal kepada agensi-agensi
kerajaan yang telah menunjukkan pemahaman yang
mendalam tentang pengurusan dan peningkatan kualitiserta
yang telah mencapai tahap kepimpinan kualiti yang unggul
Memberi publisiti tentang strategi-strategi kualiti yg telah
berjaya; dan
Menggalakkan persaingan yg sihat di antara agensi-agensi
kerajaan ke arah memperbaiki amalan pengurusan kualiti.
ANUGERAH KUALITI PM
Kriteria Sektor Awam
Kriteria 1: Kepimpinan Dalam Pengurusan Kualiti
Kriteria 2: Penggunaan data & Maklumat Dalam Usaha
Peningkatan Kualiti
Kriteria 3: Proses Perancangan Strategik
Kriteria 4: Penggunaan Sumber Manusia
Kriteria 5: Kepastian Kualiti Output
Kriteria 6: Projek-projek Peningkatan Kualiti/Inovasi
Kriteria 7: Kepuasan Hati Pelanggan
ANUGERAH KUALITI PM
Kriteria Sektor Swasta
Kriteria 1: Kepimpinan Pengurusan Atasan
Kriteria 2: Pengurusan Kualiti
Kriteria 3: Penggunaan Data & Maklumat
Kriteria 4: Pembangunan & Pengurusan Sumber Manusia
Kriteria 5: Kepuasan Keperluan & Ekspektasi Pelanggan
Kriteria 6: Pengendalian Aduan Pelanggan Untuk
Peningkatan Kualiti
Kriteria 7: Jaminan Kualiti oleh Khidmat Sokongan &
Pembekal
ANUGERAH KUALITI PM
Kriteria Sektor Sosio-Ekonomi
Kriteria 1: Perancangan Strategik
Kriteria 2: Kepimpinan
Kriteria 3: Maklumat Data
Kriteria 4: Hasil Perkhidmatan
bil program yg telah dilaksanakan
keberkesanan perlaksanaan program
kepuasan program
projek-projek yg mencapai tahap kecemerlangan
anugerah yg pernah diterima
sumbangan kepada matlamat Dasar Pembangunan Negara
MALCOLM BALDRIDGE
NATIONAL QUALITY AWARD
CATEGORIES
BUSINESS
EDUCATION*
HEALTH*
* introduced in 1999.
BALDRIDGE QUALITY
AWARD
Balbridge Business Criteria
Criteria 1: Leadership
Criteria 2: Strategic Planning
Criteria 3: Customer & Market Focus
Criteria 4: Information & Analysis
Criteria 5: Human Resources Focus
Criteria 6: Process Management
Criteria 7: Business Results
EUROPEAN QUALITY
AWARD
EFQM Excellence Model Criteria
Criteria 1: Leadership
Criteria 2: Policy and Strategy
Criteria 3: People
Criteria 4: Partnership & Resources
Criteria 5: Processes
Criteria 6: Customer Results
Criteria 7: People Results
Criteria 8: Society Results
Criteria 9: Key Performance Results
DEMING PRIZE
CATEGORIES
THE DEMING APPLICATION PRIZE:
Given to companies or divisions of companies that have achieved
distinctive performance improvement through the application of TQM
in a designated year.
THE DEMING PRIZE FOR INDIVIDUALS:
Given to individuals who have made outstanding contributions to the
study of TQM or statistical methods used for TQM, or individuals who
have made outstanding contributions in the dissemination of TQM.
THE QUALITY CONTROL AWARD FOR OPERATIONS
BUSINESS UNITS
Given to operations business units of a company that have achieved
distinctive performance improvement through the application of
quality control/management in the pursuit of TQM in a designated
year.
DEMING PRIZE
CATEGORIES (CONT’D)
THE DEMING APPLICATION PRIZE:
ELIGIBILITY:
• Reflecting its management principles, type of industry, business scope,
and business environment, the applicant has established challenging
and customer-oriented business objectives and strategies under its clear
management leadership
• TQM has been implemented properly to achieve business objectives
and strategies as mentioned Item 1 above.
• As an outcome of Item 2, the outstanding results have been obtained
for business objectives and strategies as stated in Item 1.