User Guide For SIC Tool

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Transcript User Guide For SIC Tool

User Guide For SIC Tool
2012/12/17
Copyright 2009 Trend Micro Inc.
Agenda
• What is SIC tool?
• How it works?
• How to use?
• summary
Copyright 2009 Trend Micro Inc.
What is SIC tool? (1)
• Mobile SIC tool (System Information Collector)
for Android is used to collect system logs and
other device information that will help support
to locate the problem.
• Note: this tool will only work on Android versions 4.0.x
(Ice Cream Sandwich) and lower – it does not yet
support Jelly Bean (4.1.x)
Copyright 2009 Trend Micro Inc.
What is SIC tool? (2)
• It can collect the following information:
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System log
Running applications list
Running services list
Installed applications list
Virus log (From TMMS scan log)
System information
The files in the “tmms” folder on SD Card
Copyright 2009 Trend Micro Inc.
How it works?
• It starts a service to collect system log once it
is opened.
Copyright 2009 Trend Micro Inc.
How to use? (1)
• You should open SIC Tool before reproducing
the issue you are troubleshooting to save the
debug log in a timely manner, otherwise the
buffer of system log may overflow, and the log
will be lost.
• Use steps:
– 1. Open SICtool
• Download from here
– 2. Put it in the background
• To do this, go back to your home screen
– 3. Reproduce issue that you are having trouble with
– 4. Go back to SICtool to collect the logs
Copyright 2009 Trend Micro Inc.
How to use? (2)
• Mobile SIC ongoing notification will be showed
while it is collecting log.
Copyright 2009 Trend Micro Inc.
How to use? (3)
• When collect log finish, open SIC again (from
notification or launch), upload log by email.
Note: Once SIC is opened, it
will keep collecting system log
until do upload or stop.
Copyright 2009 Trend Micro Inc.