2014 Employee Engagement Survey

Judith Wong

September 17, 2014 1

2014 Employee Engagement Survey

Survey Dates: October 6 – 24 Administered by: • Press Ganey – formerly Morehead Associates • UCLA Health Human Resources • Lubbe Levin, PhD Associate Vice Chancellor Campus Human Resources and UCLA Health Interim Chief Human Resources Officer • Robin Ludewig, Director, HR Planning, Talent Acquisition and Training & Development • Judith Wong, HR Training & Organizational Development 2

2014 Employee Engagement Survey

• Who is being surveyed: • All RR & SM Hospital Staff • RNPH patient care-related staff • Clinic Staff – all FPG & DGSOM patient care-related clinic staff • Who is not being asked to participate: • Academics: Faculty MDs • Residents, Researchers/PostDocs, Students • Clinics joining UCLA Health in last 4 months • Admin Float Pool staff 3

2014 Employee Engagement Survey

U Matter Theme • Online Survey – Wilshire Center HR Computers available • Survey accessible on any computer with Internet access • 250 hard copy surveys (English & Spanish) available for those without computer access (EVS & Nutrition) 47 multiple choice + 2 open-ended questions (includes 9 Culture of Safety and 12 magnet questions) Core survey takes ~15 minutes 19 additional Nursing Magnet questions – for RN’s in direct patient care 50% or more time 4

Employee Engagement Survey

Employee Opinion Surveys were conducted in: 2006, 2007, 2009 and 2010 • Morehead Associates - 2006 and 2010 • Press-Ganey acquired Morehead Associates in Dec 2012 • Benefit of National Benchmarks • UCLA Health past survey results • Comparisons of Patient Satisfaction and Employee Engagement Engaged Employees  Greater Patient Satisfaction 5

2014 Employee Engagement Survey

INDIVIDUAL E-MAIL INVITATION TO PARTICIPATE • Invitations will be sent on Monday,10/6 with reminders each Monday during the survey PASSWORDS will be used for the first time: (2-digit birth day +2-digit birth year + 9-digit ID) • Survey results automatically associated with reporting area as shown in EDB or from recent requests • Survey allows only one completion per invited staff member • Press Ganey Help Desk on point to assist with survey access 6

2014 Employee Engagement Survey

All Responses are Confidential and Anonymous

• Important to emphasize that all results go directly to Press Ganey in Charlotte, NC • No one from UCLA Health will ever see anyone’s individual responses • Survey Reports generated for areas with 5 or more responses • Less than 5 responses will be rolled up to the next level in the hierarchy 7

Survey Incentives

• 10 iPad Minis raffled weekly • Complete survey early to be eligible to win each week • First 20 areas to reach 100% completion will receive a Staff Lunch Party •

U Matter

stickers will be distributed by Directors, Managers & HR to remind staff to complete the survey and to underscore the value of staff opinions 8

2014 Employee Engagement Survey

Survey Results • UCLA Health Senior Leadership receive results and overall analysis early December • Organizational Results presented in January • Supervisors with 5 or more responses will receive password access to view their unit results in January • All managers will be asked to attend training and submit an Action Plan for their work unit(s) as required for the 2015 CEMRP 9

2014 Employee Engagement Survey

Survey Follow-up Support Training Classes available beginning January: • Online Results Navigation • Interpreting Results • Sharing Survey Results with Your Team • Action Planning Tools & Process 10

2014 Employee Engagement Survey

Why you should encourage participation: • The voice of our employees is valued at UCLA Health • Survey participation and results are an important step in our Nursing Magnet journey • Participation rate is a factor for the 2015 CEMRP • 30 survey respondents will be new owners of iPad Minis • UCLA Health strives to: • Provide the best patient care and experience • Be an

Employer of Choice

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2014 Employee Engagement Survey Questions?

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