Transcript Introduction to Peer Mentoring

Introduction to Peer Mentoring
WEA North West – Feb 2011
Peer Mentoring
• Peer – ‘a person of equal standing within a
group’
• Mentor – An experienced trusted advisor or
guide.
• A relationship of mutual regard
• Role model and guide to support the mentee
to achieve their potential.
• Mentors are: "many things - a positive role
model, an adviser, an experienced friend.
Somebody from outside a person's immediate
circle taking a special interest can make an
enormous difference.“
• Mentoring is a one-to-one, non-judgemental
relationship in which an individual voluntarily
gives time to support and encourage another.
This is typically developed at a time of
transition in the mentee's life, and lasts for a
significant and sustained period of time."
Mentoring and Befriending Foundation
What does a Mentor Do?
• Meet with mentees on ‘regular’ agreed basis.
• Through process of discussion and goal
setting guide mentee to an agreed point.
• Help mentees develop qualities and skills they
feel they are lacking.
• Support mentees to be positive about their
capacity to change things
Isn’t a Mentor just a Friend?
• No! A mentor is guiding their mentee to an
agreed point using their experience and
knowledge using a set of meetings and
agreed actions
Key Stages of Mentoring
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Getting to know you
Building Rapport
Diagnosis
Agreeing programme of action and mutual
expectation
• Periodic review
• Ending the relationship
http://www.dpc.nsw.gov.au/merit/module_7/active_listening_skills
http://thecustomercollective.com/Home/23318
selfdiscipline.com
http://ag.udel.edu/extension/fam/FM/issue/developchild.htm
prayer-flitters.blogspot.com
http://www.buzzle.com/articles/active-listening-activities.html
Active Listening
• Physically Attentive (body language, eye
contact)
• Open mind (don’t judge what you have heard
listen to what comes next)
• Paraphrasing (replay back what you have
heard)
• Listen between the words (not just what is
said but how – feelings and emotions)
• Summarise (for clarity)
Reflection on Session 1
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What is a Peer Mentor
Peer Mentor in your context
Key skills of a Mentor
Key Values of a Mentor
Listening ‘dos and don’ts’
Session 2
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Questioning Skills
None Verbal Communication
Problem Solving
Giving and Receiving Feedback
Support for Mentors
Mentoring meetings
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Preparation for the meeting
Reconnect
Establish Progress since last meeting
Set focus (agenda) for this meeting
Work through agenda
Agree new actions
Review meeting and plan next meeting
How is our message communicated?
• Words
• Inflection and tone
• Non verbal's
7%
38 %
55 %
S
O
L
E
R
Face person squarely
Adopt an Open posture
Lean slightly towards
good eye contact
Be relaxed
TYPES OF QUESTION TO HELP THE MENTOR
Comparison
Open
Probing
Reflexive
Hypothetical
Summary
I
D
E
A
L
dentify the problem
efine desires outcome
xplore solutions
nticipate outcomes
ook back and learn
SPECIFIC
MEASUREABLE
ACHIEVABLE
REALISTIC
TIMED
The Feedback Sandwich
Start and Close with positives
Critique
•Be specific
•Deal with what can be
changed
•Stick to facts
•Alternatives – invite their
ideas before you share
yours
Start and Close with positives