Transcript 思科解决方案支持服务(SSPT)

思科解决方案支持服务 (SSPT)
2014 年 1 月
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以您的方式工作
解决方案组件
经过测试、验证、记录在案的设计(CVD)
整合式思科 + 第三方路线图
解决方案生命周期管理
服务实践
技术培训与支持
思科和合作伙伴支持：
演示、ROI 资产、工具、融资
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无边界网络
虚拟化数据中心
应用软件/桌面操作系统
思科协作软件
协作性工作空间
AnyConnect
VXC 6215 瘦客户端
MS Office
桌面虚拟化软件
ISE
VXC 4000 软件装置
HYPERVISOR
WAAS
ASA
ACE
UC Mgr
vWAAS
UCS
WAAS
呼叫中心
安全网关
Nexus
1000v
DCN
VXC 22xx & 21xx
端
路由
(ISR)
PoE
零客户
智能卡
平板电脑
智能手机 笔记本电脑
超级本
云计算
存储
交换
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Jabber
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
&#$@!
SPoC
客户
客户
只有产品级技术支持服务
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•
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多厂商架构技术支持非常复杂
没有一个单一组织全权负责
SMARTnet 只能优化思科内部流程
组织间相互独立
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解决方案级支持服务
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•
•
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简化支持架构
优先享受解决方案专家支持
清晰的责任及分工
为客户及合作伙伴流程带来优化可能
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电源模
块故障
产品级支持
协调
远程端点的
桌面视频抖
动
解决方案支持
思科 SSPT
协调
存储硬
盘故障
1
3
2
与两者合作解决两个方
面的故障
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产品级支持
合作伙伴产品支持
解决方案技术
合作伙伴
客户或渠道合作
伙伴
思科
思科产品支持
联系思科解决方案专家团队，这些专家随时
准备领导解决所支持解决方案中发现的任何
问题
SSPT 解决方案支持团队将与您合作解决问题，而无论
该问题涉及哪一方或需要谁参与解决
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减少超过50%的用时
• 追踪13个HCS 客户 (6 SSPT,
7 SNTC)
• 共6个月100多个case
• 以客户确认问题解决为标准
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今天可以支持的解决方案
Virtual Desktop
Solutions (VDI/ VXI)
Hosted Collaboration
Solution (HCS)
SAP HANA/ BWA
solution
NEW! Cisco Cloud /
Unified Infrastructure
access
必选
FY14中期推出
设备级问题：
模块重启
解决方案级的问题：远程端
点的桌面视频抖动
Cisco Health Connection
(CHC)
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有保障的运营（未来）
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业务价值
SSPT 价值
单一接口技术支持，包括第三方设
备
简化支持模式及流程，对复杂环境及问题，思科提供24x7解决方案级别的技术支持
多厂商管理
思科SSPT团队领导协调各厂商资源共同处理故障分析，减少跨组织的沟通协调复杂
度，显著提高客户满意度
优先享受各厂商跨领域专家支持
在最需要的时候由正确的专家支持，可以有效提高问题处理过程
快速问题定位
把复杂的问题交给思科SSPT团队，我们利用思科内部的知识资源及经验可以更快速
准确的定位鼓掌点，减少故障解决所需时间的同时提高了业务持续性
强力支持您的IT团队
IT团队可以更专注于核心业务
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若有与该服务有关的任何问题，请联系 ‘[email protected]’
更多链接
•TSPM 网站：http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/
•手册/销售工具：
•VXI：http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/Cisco_SSPT_VXI_Sales_Kit.pdf
•HCS：
http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/Cisco_Solution_Support_Services_HCS_Sales_Kit.pd
f
•SAP HANA:
http://www.cisco.com/web/about/doing_business/legal/service_descriptions/docs/Cisco_Solution_Support_Services.pdf
•DCI:
http://iwe.cisco.com/c/document_library/get_file?p_l_id=221711980&groupId=221711969&folderId=727608376&name=DLFE422018537.pptx
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[email protected]
Lisa Li ([email protected]) +86-18611760431
Ivy Lin ([email protected]) +86-18600852050
Yaoheng Zhang([email protected]) +86-18601112150
Anthony Jose ([email protected]) +91-9650787799
Tina Jung([email protected]) +61 402 896 046
SSPT Website
http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/sspt.shtml
http://iwe.cisco.com/web/services-globalisation1
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Thank you.
Solution Support Service Description
Virtual Product SKU
Service SKU
APJC List
(USD)
Small SAP HANA Appliances
USS1-SAPHSM
CON-USS1-SAPHSM
$2,200
Medium SAP HANA Appliances
USS1-SAPHMED
CON-USS1-SAPHMED
$3,300
Large SAP HANA Appliances
USS1-SAPHLG
CON-USS1-SAPHLG
$8,938
Extra Large SAP HANA Appliances
USS1-SAPHXL
CON-USS1-SAPHXL
$19,250
Small BWA/B2H Appliances *
USS1-SAPBSM
CON-USS1-SAPBSM
$9,350
Medium BWA/B2H Appliances*
USS1-SAPBMED
CON-USS1-SAPBMED
$13,750
Large BWA/B2H Appliances
USS1-SAPBLG
CON-USS1-SAPBLG
$24,750
Rule
Explanation
Ensure product level coverage before
selling SSPT
Examples include: SMARTnet, SASU, Cisco Unified Compute Support, ISV1 for SUSE Linux Enterprise Server,
and NetApp Support Edge etc
Use CSCC or SMS3 for quoting and
ordering SSPT
• Not orderable via Ordering Tool (OT) or Cisco Commerce Workspace (CCW)
• Standard theater uplifts and discounting may be applied to these services
• Must enter appropriate Service SKU for this service
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Product Number
(number of users)
Service Program Name Virtual Product
List Price
(US$)
Pilot (1-300)
CON-SSVXI-300EP
SSVXI-300EP
US$ 12,375
Small (301-700)
CON-SSVXI-700EP
SSVXI-700EP
US$ 27,500
Medium (701-1,500)
CON-SSVXI-1500EP
SSVXI-1500EP
US$ 55,000
Large (1,501-3,000)
CON-SSVXI-3000EP
SSVXI-3000EP
US$ 103,125
Huge (Over 3,000)
CON-SSVXI-UNLEP
SS1-VXIUNLEP
US$ 137,500
Cisco Solution Support Service for VXI is available globally, is offered on an annual subscription basis,
and can be quoted and ordered only through Cisco Service Contract Center (CSCC) or SCC for
Indirect Resellers and Distributors (SMS3).
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Deal Size (Max End Users)
Service SKU
Virtual PID
List Price (per year)
Tier 1 (1,000)
CON-SSHCS-1K
SSHCS-1K
US$33,275
Tier 2 (5,000)
CON-SSHCS-5K
SSHCS-1K
US$107,663
Tier 3 (10,000)
CON-SSHCS-10K
SSHCS-10K
US$192,500
Tier 4 (25,000)
CON-SSHCS-25K
SSHCS-25K
US$334,125
Tier 5 (50,000)
CON-SSHCS-50K
SSHCS-50K
US$603,625
Tier 6 (100,000)
CON-SSHCS-100K
SSHCS-100K
US$758,313
Tier 7 (250,000)
CON-SSHCS-250K
SSHCS-250K
US$909,975
Virtual PIDs are entered in CSCC to reference the service and are added to the order to
satisfy systems requirements
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Pricing based on number of
2 Socket UCS Servers
Covered:
- B2xx and C2xx are 1
server
- B4xx and C4xx (4 Socket
Servers) are 2 servers
There is also a maximum
storage in each size before
the minimum number at the
next level must be
purchased
The price per unit covered goes down as the size goes up
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