Transcript What is your CQ?

What is your CQ?
Developing your cross cultural
competencies through co-operative
education
Dr. Norah McRae, Executive Director
Karima Ramji, International Coordinator
Learning in motion.
How did we get here?
• CANEU-COOP program
• Research on CQ development of students
• WatCACE funding to continue research
and curriculum development
Learning in motion.
Session Outline:
• What is culture?
• What does it mean to be effective in a cross
cultural setting?
• Cultural intelligence (CQ) framework
• Putting it into motion: D.R.I.V.E.
• The UVic approach
Learning in motion.
What is Culture?
Learning in motion.
The Cultural Iceberg
Learning in motion.
Navigating cultural icebergs using
Cultural Intelligence
Cultural intelligence is the ability to be effective in a
cross-cultural setting (Earley & Ang, 2003)
Learning in motion.
Cultural Intelligence
Video clip: “CQ Wheel” (3:13)
Learning in motion.
The four basic aspects of Cultural
Intelligence
CQ - Drive
A person's interest and confidence in
functioning effectively in culturally diverse
settings.
• Intrinsic Interest - deriving enjoyment from culturally diverse
experiences
• Extrinsic Interest - gaining benefits from culturally diverse
experiences
• Self-efficacy - having the confidence to be
effective in culturally diverse situations
Learning in motion.
The four basic aspects of Cultural
Intelligence
CQ - Knowledge
A person's knowledge about how cultures
are similar and how cultures are different.
• Business - knowledge about economic and legal
systems
• Interpersonal - knowledge about values, social interaction
norms, and religious beliefs
• Socio-linguistics - knowledge about rules of languages
and rules for expressing non-verbal behaviors
Learning in motion.
CQ Strategy
How a person makes sense of culturally
diverse experiences.
Occurs when people make judgments about their
own thought processes and those of others
• Awareness - knowing about one's existing cultural
knowledge
• Planning - strategizing before a culturally diverse encounter
• Checking - checking assumptions and adjusting mental
maps when actual experiences differ from expectations
Learning in motion.
CQ Behavior
A person's capability to adapt verbal and
nonverbal behavior to make it
appropriate to diverse cultures.
This involves having a flexible repertoire
of behaviors to suit a variety of situations
• Non-Verbal - modifying non-verbal behaviors (e.g., gestures,
facial expressions)
• Verbal - modifying verbal behaviors (e.g., accent, tone)
Learning in motion.
4 CQ Capabilities
Cultural Intelligence Framework(CQ)
What’s my motivation for
this interaction?
How should I adapt?
 Speech Acts
 Verbal
 Nonverbal
What’s my plan?
 Planning
 Awareness
 Checking
4. CQ
ACTION
3. CQ
STRATEGY
 Intrinsic
 Extrinsic
 Self-Efficacy
1. CQ
DRIVE
What cultural
understanding do I need?
2. CQ
KNOWLEDGE
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© 2010 Cultural Intelligence
Center, www.culturalq.com
Business
Values & Norms
Socio-Linguistic
Leadership
Learning in motion.
© 2012 Cultural Intelligence Center
Putting CQ in motion at UVic
CQ at UVic Co-op &
Career
CANEU-COOP
research
Cross-cultural
competencies
Intercultural Service
Learning
Students going
abroad
Publications
Curriculum for
various stakeholders
International
students on campus
Faculty and Staff
Employers?
Learning in motion.
CQ at UVic Co-op &
Career
Putting CQ in motion at UVic
CANEU-COOP
research
Cultural Intelligence Report for 2012-2013
Learning in motion.
Connecting the dots…
• Employability – why would my
employer, ASYS Group in Germany,
value these skills?
Johannes Mueller, CANEU-COOP student at UVic
Learning in motion.
CQ at UVic Co-op &
Career
Putting CQ in motion
Based on CQ framework
Cross cultural
competencies
Students’ learning
objectives, midterm and
final assessments
Employer assessments
Learning in motion.
Competency Framework
M.Barber, Bcom student
Cross cultural knowledge
I have learned so much about Japan's culture as well as KSU's
working culture since I started my co-op here. There are some
things that I don't agree with with the Japanese working style.
For example:
• many of my co-workers stay at work until 12~1am everyday.
• positive feedback is not really used
Even though I dislike it, I respect it.... I hope to work in many
different countries to experience different working cultures!
Learning in motion.
Competency Framework
M.Barber, Bcom student
Cross cultural behaviour
….with my time here I have adapted to it. I have however
mentioned to my supervisors the importance of positive
feedback. At first I was only getting negative feedback,
however now for the past 2 months they have been giving
me positive as well!
Learning in motion.
Competency Framework
• Insert a sample assessment – Mitraya
Barber (Kyoto Sangyo University)
Learning in motion.
CQ at UVic Co-op &
Career
Putting CQ in motion at UVic
Offered in Fall
2012
Intercultural
Service Learning
Multi –faculty
initiative
Open to all
students
Learning in motion.
International Co-op and Career at UVic
Intercultural Service Learning
200 level
1.5 credit course,
Hosted by Pacific and
Asian Studies
Motivation,
Strategy,
knowledge,
behaviour
Faculty members from
PAAS, Psychology,
Education, and Equity &
Diversity office
Diversity,
culture,
language
Targeted to domestic
and international Reflection
students at UVic
Service learning
in an intercultural
organization
6 weeks
@6 hrs/week
Learning in motion.
CQ at UVic Co-op &
Career
Putting CQ in motion at UVic
Enhancing Cultural Intelligence
through Co-operative and WorkIntegrated Education
Publications
Students as Culturally Intelligent
Change Agents: Global
Citizenship and the Workplace
Conferences
Presentations, interviews
University Affairs interview
Learning in motion.
Curricula
Putting CQ in motion
Workshops for students
re: CQ
Resources that help with
learning about host
culture
Students going abroad
Midterm and final
assessments
Debriefing sessions
Learning in motion.
Putting CQ in motion at UVic:
student voices
Everyday there is always something new
happening to me. For example, my first
time taking subway here, the train stopped
in front of me. I was just standing still and
waiting for the door open automatically as
it does both in Canada and in China. But
here, nope. You need to press the button
to open the door by yourself.
The guy behind me with his bike stared at
me weirdly as thought I was crazy or in my
own spiritual world without paying
attention to the outside world. He stepped
in front of me and pressed the door open
for me. lol Such thing almost happened to
me everyday. hahahaha. 
At the pre-departure lecture at
UVic, we talked about values such
as power distance, punctuality,
team work and long/short term
thinking -my experience points
them out for me time by time. I am
glad that I am prepared and now I
can realize and pay more attention
to the culture difference and not get
mad. 
Zhijie Yin, ENG student
Learning in motion.
Putting CQ in motion
Curricula
Understanding culture &
cross-cultural
competencies
Connecting crosscultural competencies to
your experiences
International students
Workshop series
Cross-cultural
competencies in your
job search
How culture plays out in
interviews
Cross-cultural
competencies in the
workplace
Learning in motion.
Curricula for Faculty and
Staff
Putting CQ in motion
Drive
Reflect
DRIVE to crosscultural effectiveness
Initiate
Values
Evaluate
Learning in motion.
CQ at UVic Co-op & Career
Putting CQ in motion
A curricular module
for Employers?
Learning in motion.
Future plans
• Continue research
• Develop online curriculum
• Continue to share findings and curriculum
in the co-op education context
Learning in motion.
References
Earley, P. C., & Ang, S. (2003). Cultural Intelligence: Individual Interactions Across Cultures.
Stanford, CA.: Stanford University Press.
Ang, S., & Van Dyne, L. (2008). Conceptualization of Cultural Intelligence: Definition,
Distinctiveness, and Nomological Network. In S. Ang & L. V. Dyne (Eds.), Handbook of cultural
intelligence: theory, measurement, and applications (pp. 3-15). Armonk, NY: M.E. Sharpe.
The Cultural Intelligence Difference: Master the One Skill You Can’t do Without in Today’s Global
Economy by David Livermore (AMACOM 2011)
Customs of the World: Using Cultural Intelligence To Adapt, Wherever You Are by David
Livermore (The Great Courses 2013)
http://www.culturalq.com/books.html
Learning in motion.
Thank you!
Questions?
Dr. Norah McRae, [email protected]
Karima Ramji, [email protected]
Learning in motion.