Transcript Employee Assistance Program Orientation

Rider University’s
Employee Assistance Program (EAP)
Provided by
Business Health Services (BHS)
What is an Employee Assistance Program?
• Company-sponsored benefit
• Provided to employees and their household
members
• Offering confidential short-term assistance for
family, personal, or work-related concerns
What is the Value of Rider’s EAP?
Value to Rider’s Employees
Value to Rider University
•
Free, confidential, 24/7
telephonic and on-line access
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Healthy and focused
employees
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Free, confidential, face-to-face
or telephonic assessments and
short-term counseling by local
counselors
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Improved productivity and
morale
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Reduced healthcare benefit
costs, absenteeism, and
disciplinary action
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Increased promotion of
employee wellness
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One contact to coordinate
resources
Follow up to ensure satisfaction
What Types of Issues Does an EAP Address?
• Relationships
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Such as: spouse, children, supervisor, friends, co-workers
• Life Changes
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Such as: marriage, divorce, births, deaths, promotions, retirement
• Life Challenges
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Such as: stress, illness, financial/legal concerns, childcare, eldercare,
conflict, parenting
• Risks
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Such as: depression, anxiety, suicidal thoughts, burnout, anger,
alcohol/drug abuse
Who is Rider’s EAP Provider?
• Business Health Services (BHS)
• A national employee assistance and workplace
wellness provider specializing in:
— Employee Assistance
— Employee Wellness
— Workplace
Trainings
— Organizational Development
Who Pays for the EAP Services?
• Services within the scope of the EAP are paid by
Rider University
• Payment for resources beyond the scope of the
EAP may be covered by health insurance
• BHS will assist in locating cost-effective resources
when additional or follow-up services are needed
What are Your Benefits Under the EAP?
• Up to 5 sessions per episode (including a full assessment and
problem solving session)
• Unlimited, toll-free telephonic consultation
• Access to a panel of professionals nationwide
• 24/7, 365 days a year access to services
• Referral service and liaison with community
resources including health insurance carriers
• Additional work/life resources
What Can You Expect When You Call?
• Connected with a Care Coordinator who will:
— Thoroughly assess your
needs
— Guide you through the process
— Assure that all of your emergent needs are met
— Facilitate communication with all parties involved
— Connect you to the most appropriate local
resources
— Regularly follow-up to ensure satisfaction
What Happens at an EAP Session?
• In-depth assessment by an EAP clinician
• A plan for problem resolution will be devised with
the help of the clinician
• Short-term counseling provided by the clinician
• Problem-solving resources, outside referrals and
follow-up services supplied by clinician
Can You be Assured of Confidentiality?
• Shared information is held in strict confidence
• EAP professionals are bound by state and federal
laws prohibiting breeches in confidentiality
• Information will not be released without your
written consent or as required by law
Note: Professionals are required by law to report if a person is a danger to themselves or
others, instances of child or elder abuse, and any threats to national security.
What are the Additional Life/Work Resources?
• Legal
• Financial
• Childcare
• Eldercare
• Convenience resources and referrals
• Wellness coaching
• Online resource library
• Organizational development
• Corporate training programs
Legal Services
• Available in person and telephonically
• Free initial consultation of up to 30 minutes
• Discounted rate available for services beyond
consultation
• Addresses issues such as: divorce; custody; child
support; criminal violations; wills; trust funds;
estate planning
Note: EAP lawyers are unable to address work-related legal issues
Financial Services
• Available telephonically
• Free initial consultation of up to 60 minutes
• Discounted rate available for services beyond
consultation
• Addresses issues such as: budgeting; debt
consolidation; retirement planning; financial
planning; stock option planning; auto and real
estate purchasing
Childcare and Eldercare Services
• Assessment is conducted to understand your needs
• Up-to-date national, carefully screened resources and
referrals provided by a BHS specialist
• Referral packets received within 12 business hours of
your call which include:
Minimum of 3 referrals
— Publications, brochures, and specific tip sheets related
to the issue
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Convenience Resources and Referrals
• Up-to-date national resources and referrals for a wide
range of needs including:
Apartments, real estate, relocation
Grocery, cleaning lawn services
College / pre-college
Gifts / tickets / flowers
Meetings / events / party planning
Home/appliance repair
Pet services
Scholarship / financial aid
Entertainment and dining
Leisure / sports activities
• Referral packets received within 12 business hours of your
call which include:
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Minimum of 3 referrals
Brochures and specific tip sheets related to the issue
Wellness Coaching
• Assigned a Wellness Coach who will:
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Conduct an initial assessment
Answer general wellness questions
Provide preventative health coaching
Offer personalized health education and resources
Assist in developing a personalized plan
Assist you for up to one year for support, motivation and encouragement
• Coach can assist with a variety of issues including, but not
limited to:
Acupuncture
Arthritis
Asthma
Cardiovascular Disease
Chiropractic Needs
Chronic Pain
Diabetes
Fitness & Exercise
Heart Health
Massage
Menopause
Yoga
Nutrition
Natal Care
Smoking Cessation
Stress Management
Weight Management
Online Resource Library
• Comprehensive website
• Variety of informational articles, online videos, resources
and assessment tools
• Some of the topics you can view are:
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Adoption
Buying a car
Debt and bankruptcy
Eating disorders
Grieving
Heart health
Investing
Pregnancy
Small business
Organizational Development
Corporate Training Programs
Please contact Human Resources at ext. 7285
How Can You Contact BHS?
EAP Services: 1-800-765-3277
Wellness Coaching: 1-877-935-5262
www.bhsonline.com
Username: Rider
Available 24 hours a day, 7 days a week,
365 days a year