Transcript Session 4 - Best Practices State Initiatives.

Sharing Best
Practices
State Level Initiatives
Department of Information Technology
Govt. of Madhya Pradesh
Madhya Pradesh
Agency for Promotion
of
Information Technology
State Level Initiatives
( MMPs and Non MMPs)
Division Level Workshop
2
e-District - Objectives
•State Mission Mode Project (MMP) under National e-Governance Plan
(NeGP) for Electronic Delivery of district / sub-district level services.
• Aim to delivery of high volume, citizen centric services through Lok Seva
Kendra(LSK)/Common Service Centers (CSCs).
• Back-end Computerization for end-to-end e-service delivery.
• Leverages core e-infrastructure of State Wide Area Network (SWAN),
State Data Centre (SDC), State Service Delivery Gateway (SSDG) and
CSCs.
• Digitization of legacy Data.
• Focus on capacity building, training and change management.
Division Level Workshop
3
e-District: Implementation Structure
Department of Information Technology
Central Level
Implementation
Agency NICSI
Supported by
NPMU
State Apex Committee
Department of IT (GoMP)
State Level
Supported by
SeMT
Supported by
SPMU
Department of PSM(GoMP)
National Informatics Center
(NIC)
District Level
Supported by
eGov Managers
District e-Governance Society
(DeGS)
Division Level Workshop
Supported by
DIO
Supported by
PSM Manager
Services under e-District State Wide Rollout
Optional
Mandatory
• Agriculture
• Certificate
•
•
•
•
Domicile
Income
Handicapped
• Social Welfare Schemes
•
•
•
Old age pension
Disability pension
Social security pension
•
•
Final orders
Issue of recovery notices
Issuance & Renewal of BPL Card
• Grievance & RTI
•
•
•
Approval under the Ladli Lakshmi
Yojana
• Health
• Ration Card
•
• Woman & Child
Development
•
• Revenue Court
Issue & renewal of License for
chemical fertilizers, pesticides and
seed sales
Application tracking & monitoring
Grievance redressal
Hand-pump Repair
•
Din Dayal Antyodaya treatment card
• Revenue
•
•
•
B1 Khasra Nakal
Solvency
issuance of Bhu-Adhikar pustika
• BPL Services
•
Inclusion of names in the BPL family
list
Division Level Workshop
e-District Architecture
Division Level Workshop
6
E- Upaarjan
Division Level Workshop
E- Uparjan – Process Brief
Farmer Registration
Wheat Procurement
CSCs / Kiosk
5
Procurement Center
Procurement Transaction
Performed
and Receipt is given
to Farmer
2
6
Amount is credit to
Farmers Account
Slip with
Registration
Code is given
to Farmer
1
Farmer
Farmer goes to
Procurement
Center on Date
3
Bank
4
Farmer
Advance SMS alert sent to
Farmer intimating about the
Date of Procurement
Division Level Workshop
8
E- Uparjan – Concept of Bike Runner
State Level Users
District Level Users
Up Load the Transaction data
Down load file from system and upload to
offline module
Procurement
Center 1
Procurement
Center 2
Procurement
Center 3
Procurement
Center 4
Procurement
Center 5
Procurement Centers without Connectivity
Division Level Workshop
Procurement
Center 6
Connectivity
9
e – Procurement / e – Tendering
Division Level Workshop
e-Tendering/ e-Procurement
• Department of IT, Govt of MP has implemented e-tendering
system for all Govt Departments & State PSUs on a PPP
BOOT model in 2007.
• MAP_IT is the Nodal Agency & Wipro-Nextenders are the
implementation partners for a period of five years.
• The application is being used by 70 GoMP Department/
Agencies as on date.
• Processed more than 27,000 online tenders with a
composite value of approx Rs. 42,000 crores and serving
around 10,000 registered users.
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11
e-Tendering/ e-Procurement
• Agreement with WNT extended for 12 months till 24th May
2013.
• Now GoMP intends to move above the maturity level by
extending e-tendering to pre-tendering & post tendering
stage.
• To achieve this SI is selected through open bidding.
Division Level Workshop
12
Home Department – CCTNS
Division Level Workshop
Home Department - Crime & Criminal Tracking Network
System – CCTNS
• CCTNS is a comprehensive system for enhancing the efficiency and
effectiveness of policing in Madhya Pradesh.
• The system has been designed to create a nationwide IT-enabled
system to help the police in investigation of crime and detecting
criminals.
• CCTNS will connect and share real-time information and data on
crime and criminals throughout the states and country thereby
strengthening the information base of the investigating officers.
• CCTNS will connect police stations, district police headquarters,
fingerprint bureaus and forensic science laboratories using a
common IT platform for enabling the investigating officials to get the
records of any criminal very quickly.
Division Level Workshop
Land Records
Division Level Workshop
Land Record - Bhu-Abhilekh
– State of Madhya Pradesh has prepared a largest database of
Land records in the country.
– In the State of M.P. the Land Records of all revenue villages
have been computerized, i.e. the textual data of land records
are 100% converted into electronic form.
– 35 Million Khasra (Plot/Survey) numbers comprising of
Eleven million Landowners embedded
–
Other Initiatives -
Web Based GIS and
Modern Record
Room are in progress.
– Next steps:Digitally endorsed Kahsras to be made available
to citizen through service window ( on-demand)
Division Level Workshop
Road Transport
Division Level Workshop
Road and Transport Department
– The department of Transport has initiated computerization (issue of
Driving licenses, Vehicle Registration, Permits etc.) with Smart Card
interface on a Build Own Operate (BOO) basis. 9 years of
successful operations
– List of on-line services:
• Licence Appointment system
• Online Tax Payment
• Driving License and Vehicle Registration Search
• Tax Details and Assessment
• National Permit Draft
Division Level Workshop
Panchayat & Rural Dev.
Division Level Workshop
MPSEGC, Panchayat & Rural Development Department
(MGNREGS)
– Enhanced citizen service delivery.
– On time payment thru transparent mechanism.
– Real time monitoring of scheme operations.
– Accurate MIS and reporting
– Operational efficiency and strategic control
– Developed e-Infrastructure
to Interface with banks and other
agencies like UIDAI to facilitate online payment to workers and
beneficiaries.
Division Level Workshop
Tele Samadhan
Division Level Workshop
Telesamadhan
Call Center
Toll free Helpline Number
155343
155343/1800-233-5343
Division Level Workshop
Call Flow Mechanism
Call Flow
Mechanism
Partially
Closed
In Progress
Call
Center
Level – 1
Level - 2
Division Level Workshop
Level - 3
Level - 4
Telesamadhan

कॉल सेंटर का उद्देश्य राज्य के नागररकों को प्रदत्त सेवाओं से संबंधित एक “एकल संपकक नम्बर”
स्थापपत करना है ।

कॉल सेंटर 25 ससतम्बर 2008 से कायकशील हुआ है ।

“155343” टोल फ्री नम्बर है जो म.प्र. के सभी ज़िलों से ककसी भी Mobile और Landline से सुलभ है ।

इस 47 सीटर कॉल सेंटर में एक समय में एक ही नंबर पर 60 Calls को answer करने की क्षमता है ।

वतकमान में कॉल सेंटर से 20 पवभागों के लगभग 325 सेवाएं जड
ु ी हुई है , ज़जससे संबज़धित जानकारीयााँ
दी जाती है तथा सशकायतें दजक की जाती है ।

प्रत्येक पवभाग की प्रत्येक सेवा हे तु Level-1 से Level-4 तक पथ
ृ क – पथ
ृ क अधिकारी नामांककत है ।

सशकायतों के 4 स्तर है Open/ In Progress/Partially Closed/ Closed.

ई- उपाजकन
सफल ् प्रयोग है । हर ददन
औसत 1500 कॉल
सलये गये है ।
Division Level Workshop
CM SSSM
Division Level Workshop
Chief Minister Samagra Samajik Suraksha Mission
Samagra Samajik Suraksha Mission is a way for governments to use the
new technologies to provide people with more convenient access to government
information and services, to improve the quality of the services and to provide
greater opportunities to participate in the democratic institutions and processes.
These include gains in efficiency and effectiveness from better use and
management of information, whether in support of policy making or the
administration of programs. Intranet technologies offer the possibility of
establishing knowledge bases and cross departmental working.
Chief Minister Samagra Samajik Suraksha Mission is defined as
“the application of electronic means in
(1) the interaction between government and citizens and government and
businesses, as well as
(2) in internal government operations to simplify and improve democratic,
government and business aspects of Governance.”
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26
Benefits of CM SSSM
e-Governance can fundamentally change the way government operates and relates to the
stakeholders, for example:
1)
2)
Tighter integration of delivery networks
Horizontal integration within Government, across departments, organizationally and
functionally;
3) Change in role from that of an implementer to that of a facilitator; and
4) Citizens gain greater visibility and insight into Government activities.
5) It is the transformation of government to provide Efficient, Convenient & Transparent
Services to the Citizens & Businesses through Information & Communication
Technologies.
6) CM Samagra Samajik Surksha Mission is the continuous optimization of government
service delivery and governance by transforming internal and external relationships
through digital technology, the Internet and new media.
7) Timely and regular payment of pension & Cost and Time saving for beneficiary
8) Elimination of Middlemen.
9) Inculcation of saving tendency amongst beneficiaries
10) Introduction of new model enabled doorstep delivery of the govt. services.
11) SMS alerts keep the beneficiary updated about the status of their bank account
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Capacity Building
Division Level Workshop
Capacity Building & Awareness Campaign
• STeP trainings: first state in the country to finish one
complete cycle of training modules
• More than 4000 government officials trained on IT skills in
the IT training center Bhopal
• State E-Governance Awards
• Started IT Newsletter in Hindi
• Workshops on
Procurement
e-Transaction,
e-Payment
• Plan ready for divisional level workshops
• Year long calendar for awareness activities
Division Level Workshop
and
e-
IT Finishing School at MHOW
•
•
•
•
•
•
IT & job enablement being driving principles
Key beneficiaries expected:
• State user departments , fresh graduates
Collaborating partners ( MOUs – WIP)
• NASSCOM
• National Skill Development Corp.
Industry driven syllabus to be formulated
Train the trainer approach
Operation commencement
expected in 6-8 months
Division Level Workshop
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31