Transcript PPT - Arizona APCO / NENA

Public Safety Recording – Sharing Resources
Quality, Accountability, Reliability. and Performance
for the Mission-critical Environment
Western Regional APCO
Phoenix, AZ
May 7, 2014
Gary C. Schiavo
Regional Sales Manager – Public Safety
Verint® Video and Situation Intelligence Solutions™
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Public Safety Buzz Words
 NG-911
– Multimedia messaging into
the PSAP
• Text messages
• Cell phone images
• Cell phone video
 Analytics
– Speech analytics
– Text analytics
 Quality Assurance
– Dispatcher/Call Taker
Proficiencies
 Workforce Optimization
– Scheduling
– Training
 Redundancy
– Video analytics
– Desktop analytics
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Public Safety Buzz Words
WHAT ABOUT ENTERPRISE-CLASS
RECORDING?
SHARING RESOURCES?
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Standard PSAP Recording Environment
 Onsite voice logging system
 Recording local radio / telephone traffic
– Consoles
– Frequencies
– Trunks
 Archiving locally
– Internal disc storage
– Network attached storage
 Local area network access
– Software or web access from onsite workstations
– Users access recordings and save copies to fulfill request via email,
disc, etc…
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Trends in Public Safety
 Migration to enterprise-class technologies and infrastructures
 Shared IP communication solutions (radio and telephone) are
becoming the industry standard
 Data sharing technologies and secure remote access (especially
for agency consolidation / use of centralized communication
centers)
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Enterprise Public Safety Solutions - Drivers
 Shared resources
 Cost savings
 Added redundancy
 Remote accessibility and incident re-creation
 NG-911 data sharing
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Public Safety Budget Struggles
 Lack of funding for advanced technologies (especially for smaller
agencies)
– Federal/state/local budget cuts
– Reduced revenues from 911 taxes, due to wireless growth
 Shared or pooled resources are becoming increasingly popular
for infrastructure and technology expenditures.
 Collaboration enables agencies to leverage a single system for
multiple agencies and share acquisition costs.
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Public Safety Budget Struggles – Case Study
 Minnesota agencies representing multiple counties are sharing
an advanced digital, multimedia recording solution:
– Two redundant trunked loggers (recording Motorola Astro 7.9 /
MCC7500 and local recorders)
– Quality assurance functionality
 Each city and county can combine administrative and position
recordings, along with access to shared radio system
 Benefits include:
– Ability to deploy technology that would otherwise be unaffordable
– Significant cost savings
– Redundancies
 Another region within Minnesota has followed suit, based on the
success of the first region and a third region is days away.
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Enterprise Public Safety Solutions - Example
Central Minnesota Regional Radio Board
 Multiple Counties (individual local voice recorders – disparate
systems
 Motorola Astro 7.9 state wide shared radio system (Minnesota Armor)
 Two host sites
(Motorola AIS Servers and Verint Central Archive)
 Remote accessibility and data sharing
Driving Factors
 Unified solution across region
 Shared resources
 Accessibility from anywhere within the region
 Redundancy across the region (all calls stored in 5 places within minutes)
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Enterprise Public Safety Site Detail
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Enterprise Public Safety Solution
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Solution Overview
Remote Access via Browser Interface
and Advanced Application Sharing
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NG911 Preparedness
Insight Center is prepared for NG-911 when the standards are determined
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High Quality Performance: More Than
Just Logging
Recording Only
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Advanced Applications – Q/A
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Advanced Applications – Screen Recording
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Advanced Applications - Speech Analytics
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Advanced Applications – Video
Video Integrations
 During the life of your voice logging
system, your agency may have the
need to integrate video and audio
into a single platform.
 Integration between Verint’s Insight
Center and Nextiva Video was
introduced at NENA 2011
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Combining Video & Audio Intelligence
Audio & Video Data
Inmate Intelligence
Audio
Video
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Insight Center
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Advanced Applications – Smart Phone Recording
 Mobile Phone Recording
– Improve Case Management by
capturing data related to the
recording, such as case number,
caller ID, GPS locations and more
– Leverage Speech Analytics to find
commonality within recordings
and interviews to link cases and
close them faster
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Questions?
Questions?
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