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1 OAISYS Solutions Version 7.0 What’s New WWW.OAISYS.COM 2 Portfolio Overview – Talkument Voice Documentation Features Creates digital media documents from business telephone calls Utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology Centrally stores voice documents on a secure network repository Provides the ability to organize, retrieve, playback, annotate and share voice documents Key Benefits Productivity: Share information quickly, seamlessly and securely without the need to transcribe Accuracy: Capture the full interaction (tone of voice, pauses, etc. ) to verify exactly what was said and by whom, eliminating miscommunication errors Risk Management: Document phone-based transactions to minimize liability risk and ensure regulatory compliance Customer Retention: Gain insight into how customers are being treated, identify areas for improvement WWW.OAISYS.COM 3 Portfolio Overview – Tracer Contact Center Management Features Same core feature set as Talkument, but with advanced capabilities for quality assurance, real-time coaching and personnel development Integrated live and automatic call monitoring with pause, rewind, fast forward and IM Desktop video recording to audit PC use during calls Employee evaluations and quality reporting for proactively developing personnel and monitoring service Key Benefits Best Practices Identification: Increase revenues by sharing/promoting strong sales techniques and reducing negative practices Personnel Development: Easily establish performance standards and metrics for critical processes and systematically evaluate performance Regulatory Compliance: Promote revenue protection, avoidance of penalties, fees and negative publicity WWW.OAISYS.COM 4 Integrated Solutions OAISYS Recording Appliances Off-the-shelf single, rack-mountable 1U appliance Capable of interfacing with up to two digital trunk circuits or up to 100 IP endpoints Supports storage up to approximately 56,000 hours of recordings OAISYS Recording Servers Built-to-order servers, scalable up to 350 connections Suitable for installations requiring advanced fault tolerance, data protection capabilities or TDM integration Accommodates storage from 56,000 to 200,000 hours of recordings Archival to local media or network storage WWW.OAISYS.COM 5 Software Solutions Available on a per-port, per-application basis Developed to meet VMware standards and certified VMware Ready Reliably interoperable within a VMware vSphere™ environment WWW.OAISYS.COM 6 OAISYS Solutions Version 7.0 – What’s New Multiple Mitel MiTAI Connections Overview OAISYS now supports multiple MiTAI connections An OAISYS Recording Server can connect to multiple Mitel 3300 controllers, each having one MiTAI connection Benefits Fewer servers or virtual machines required for many customers, reducing capital costs Simplified IT administration WWW.OAISYS.COM 7 OAISYS Solutions Version 7.0 – What’s New Active Directory Integration Overview OAISYS recording systems retrieve user account credentials and groups from AD New AD users inherit default access permissions AD group members inherit group permissions OAISYS can use Windows single sign on, force password or separate sign on Integrated authentication simplifies the task of adding, modifying and deleting user accounts Benefits Reduces the burden of IT administration Simplifies the end user experience Enforces strict security policies WWW.OAISYS.COM 8 OAISYS Solutions Version 7.0 – What’s New Increased Platform Port Density Overview Software optimizations increase throughput potential by up to 100% Turnkey OAISYS Recording Appliance and built-to-order OAISYS Recording Server systems now nearly double capacity across the board Single server applications validated up to 500 ports Benefits Decreases total cost of ownership Reduces data center footprint Lowers energy consumption OAISYS Recording Platform Previous Capacity New Capacity Appliance 48 100 Standard Server 48 100 Advanced Server 96 200 Advanced Plus Server 192 350 WWW.OAISYS.COM 9 OAISYS Solutions Version 7.0 – What’s New Enhanced Screen Recording Flexibility Overview Expands the range of triggers by which Tracer Screen Recording can be activated Can be enabled via voice activation, predictive dialer and the OAISYS Desktop Client Application Benefits Audit PC use in even more environments More effective QM in outbound call centers WWW.OAISYS.COM 10 OAISYS Solutions Version 7.0 – What’s New Quality Monitoring & Evaluation Enhancements Overview Evaluations offer categorical grouping of evaluation criteria and customized effectiveness codes Improved interface flexibility through the addition of radio buttons, drop-down menus and default values Benefits More productive QA staff Fewer limitations to best practice deployment WWW.OAISYS.COM 11 OAISYS Solutions Version 7.0 – What’s New Variable Data Retention Overview Customizable stage and purge of recordings based on account code, extension, caller ID, user-entered data and more Benefits Enforce information governance policies down to granular level For example, an organization that normally purges calls after six months, but must retain a unique subset of calls for a longer period, can implement targeted, automated policy compliance WWW.OAISYS.COM 12 OAISYS Solutions Version 7.0 – What’s New Public Safety Enhancements Overview Automatic Location Identification (ALI) Integration: Enables integration with the ALI systems used by public safety dispatch centers to capture phone number and geographical location of each call Spoken Time Overlay: Indicates the real time in which a call took place and can be heard during playback of the recording Benefits Increased effectiveness finding calls when recreating incidents Audible method to synchronize event reconstruction and validate audio authenticity WWW.OAISYS.COM 13 Thank You WWW.OAISYS.COM