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DIMENSIONS OF QUALITY ASSURANCE
IN HIGHER EDUCATION
AND
CHALLENGES OF FUTURE
3
SEQUENCE OF PRESENTATION

Introduction

QA systems

Quality assurance in Pakistan

QA system Instrumental approach

Performance evaluation criteria for HEIs

Self Assessment report

Quality Policy

Quality Objectives

Conclusion
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INTRODUCTION
 Quality
in
education
is
multifaceted,
multidimensional, complex and dynamic positive
concept
 A
discipline to ensure that university standards
,processes and procedures are appropriate and
effectively implemented
 QA is a systematic approach that monitors,
evaluates and provides interactive feed back
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INTRODUCTION
 Total commitment to customer satisfaction
through
continuous
improvement
and
innovation is a prerequisite
QUALITY NECESSARY INVOLVES
A CHANGE FROM CURRENT TO
AN IDEAL STATE
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SYSTEMS FOR QA
 System is based on hypothesis that every one in institute has
responsibility for maintaining and enhancing the quality of
student
 Requires commitment, time, effort and willingness of every
one in institute
 Establishment of QA system in higher education institutes is
requirement of time
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SYSTEMS FOR QA
 Four contemporary approaches for effective quality
assurance systems
(a)
Peer review evaluation
(b)
Assessment and outcome
(c)
Total quality management
(d)
Accountability and performance indicator
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QA AROUND THE
WORLD

QA was introduced in UK universities in 1992 with three major
components ,ie quality audit, teaching quality assessments and research
assessment exercise

QA system in Australian higher education institutes is multidimensional,
comprising of different factors including internal processes, self
assessment, performance and student’s feedback

Hong Kong universities followed QA system in 1993 with major focus on
curriculum design, outcomes assessment and resource provision
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QA AROUND THE
WORLD
 Malaysia higher education quality system is based
on evaluations of academic programs, quality of
learning opportunities , institutional capacity and
management of standards
 QA system in universities of Pakistan was
introduced in 2003 with a slow pace in a phased
manner to get full benefits of this program
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QA IN PAKISTAN
 Quality assurance program of HEC in Pakistan comprised of
three major components
(a) Development of criteria and standards for various quality
parameters in higher education
(b) Development of processes and capacity building to
ensure implementation of these criteria’s
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QA IN PAKISTAN
(c) To develop a system to arrange regular internal and external
audit

HEC has established Quality Enhancement Cells in 84 public
and non public sector universities of Pakistan
INSTRUMENTAL APPROACH TO QUALITY ASSURANCE
IS USED WIDELY IN HIGHER EDUCATION INSTITUTIONS
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INSTRUMENTAL
APPROACH
 Quality assurance begins by stating mission and
objectives of higher education institutes
 Mission must be consistent with national objectives
 Mission
statement
must
be
consistent
with
objectives, laws and aspiration of nation
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INSTRUMENTAL
APPROACH
 Identification of different functions to fulfill the
mission of university and facilities
 Setting
up
of
qualitative
and
quantitative
performance parameters
 Establishment of quality assurance management
system to achieve objectives
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INSTRUMENTAL
APPROACH
 Establish quality audit system
QUALITY ENHANCEMENT CELL ESTABLISHED
AT AIR UNIVERSITY SINCE JULY 2010
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HEC CRITERIA FOR
HEI’s

Program mission ,objectives and outcomes (criterion 1)

Curriculum design and organization (criterion 2)

Laboratories and computing facilities (criterion 3)

Student support and advising (criterion 4)

Process control (criterion 5)

faculty (criterion 6)

Institutional facilities (criterion 7)

Institutional support (criterion 8)
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PROGRAM SELF ASSESSMENT
Self
assessment
is
a
an
assessment
conducted by the institution to assess whether
programs meet their educational objectives
and outcomes with the purpose to improve
program’s quality and enhancing students
learning
OBJECTIVES OF SELF ASSESSMENT
 To improve and maintain academic standards
 Enhance students learning
 Verify that the existing programs meet their objectives and
institutional goals
 Provide feedback for quality assurance of academic
programs
PROGRAM TEAMS

It is the back bone of entire Self Analysis Report (SAR) activity and explained as follow
(a) A group of officials
(b) nominated by head of institute or department
(c) Responsible for actual working of SAR
(d) A contact group during the period of assessment

Desired skills
(a) Motivated and willing to work for quality improvement
(b) Having good drafting and analytical skills
(c) with excellent command over written communication
INTERNAL ASSESSMENT
PROCEDURE
QEC initiates Assessment one semester prior to the
assessment through the dean.
Department forms Program Team that will be
responsible for preparing Self Evaluation.
QEC reviews the Documentation within one month
No
Is Self Assessment
Report Complete
Yes
VC/Dean QEC forms Assessment Team in consultation with the dean
based on the recommendation of QEC
QEC plans and fixes Assessment Team visit
Assessment Team conducts assessment and presents its
findings to QEC, Dean, Performance Team and Dept. Faculty
QEC submits an executive summary to V.C.
Department prepares implementation plan summary
Follow- up of the implementation plan by QEC
QUALITY POLICY
Air University will serve the community and meet the
challenging needs of national and international market by
providing quality higher education through effective and
efficient quality assurance system underpinned by quality
teaching, learning and research. University will also
inculcate ethical values in students through its programs
to become better citizens.
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MISSION STATEMENT
To achieve excellence in teaching and research for producing
graduates with sound professional knowledge, integrity of
character, a keen sense of social responsibility and a passion for life
long learning”. The university shall stand committed to creating an
environment conducive for attracting the best students, faculty and
supporting staff for contributing to development of prosperous,
peaceful and enlightened society
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VISION STATEMENT
Air University aspires to be among the leading
national
universities,
excelling
in
teaching,
learning ,research, innovation and public service.
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CONCLUSION
Higher education is at cross roads. At one
end there is high demand for access to higher
education
and
at
the
other
quality
is
questioned, in order to survive in competitive
world
of
globalization
HEI’s
must
pay
attention to quality
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THANKS
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