Transcript Document

Impact of QEC on Higher Educational
Institutions
PROF. DR. AAMIR IJAZ
DIRECTOR
QUALITY ENHANCEMENT CELL
University of the Punjab,
Quaid-e-Azam Campus,
Lahore 54590.
Famous Quotes Related to
Quality
(Aristotle 384 BC-322 BC, Greek Philosopher and Scientist,
Student of Plato and Teacher of Alexander the Great)
“Quality is never an accident; it is always the
result of high intension, sincere effort, intelligent
direction, and skillful execution; it represents the
wise choice of many alternatives”.
(Quality in Education by Willa A Foster)
“Quality begins on the inside…and then
works its way out”.
(Bob Moawad, Quality Quotes)
“Quality in a product or service is not what
the supplier puts in; it is what the customer
gets out and is willing to pay”.
(Peter F Drucker, American Management Guru)
Must be based on the fact that “Quality is not the
responsibility of an individual; rather it is the
responsibility of all”, a complete Quality
Enhancement Cell must work in close
collaboration with the Vice Chancellor to get its
tasks through.
Defining Quality
A survey of literature reveals “quality” as one
of the widely defined terms:
High degree of goodness (Longman Dictionary of
Contemporary English)
A degree or level of excellence (The Oxford Large Print
Dictionary)
The standard of excellence of something often a high
standard (Cambridge International Dictionary of
English)
Doing the right things right (W. Edwards Deming,
Pioneer of the quality movement in industry)
What is Quality?
It has to do something with a certain degree of
effectiveness or excellence and satisfaction
In academic scenario it means satisfaction of all
the stakeholders
Parents
Students
Society
Teachers
Institutions
Government / Policy Makers
Four – Fold dimensions to help understand the
term “quality” as applied in Higher Education
Sector
Quality as excellence
Quality as fitness for purpose
Quality as value for money
Quality as transformation
What is Quality Assurance?
Its a way by which managers satisfy themselves and
monitor that control mechanisms are working to
maintain and enhance standards.
Refers generally to all planned and systematic actions
or
processes
necessary
for
providing
adequate
confidence to managers that a product or a service will
satisfy the specified requirements for quality.
A sustainable quality assurance
programme
Enhances employment opportunities
Improves the education and training of future
employees
Harness/Connect future leaders
Facilitates an enabling learning environment
Enriches the academic and intellectual landscape
Education
is one of the most important pillars for the development
and growth of any society,
provided
IT IS EFFECTIVE
Effectiveness is in fact Quality,
while the Process to make it effective is
QUALITY ASSURANCE (MANAGEMENT)
Effectiveness in Education
Is about meeting Learning Standards
(Learning outcome, i.e. results)
Quality Assurance (Management)
Is about monitoring, analyzing, improving and sustaining
Learning outcome of students
By monitoring and improving
Learning Policies, Strategies, Process, Infrastructure and
In a systematic way with the involvement
of all concerned
Academic Quality
Academic quality is a way of describing how well the
learning opportunities available to students help
them to achieve their award. It is about making sure
that appropriate and effective teaching, support,
assessment and learning opportunities are provided
for them.
Quality Assurance Agency (UK)
Assessment
Assessment is a systematic process of gathering, reviewing and
using important quantitative and qualitative data and information
from multiple and diverse sources about educational programs,
for the purpose of improving students learning, and evaluating
whether academic and learning standards are being met. In other
words, what will graduates know, are able to do, or value when
they complete an academic program and how do we know these
things about our students.
One cycle of assessment completes when assessment results are
used to improve students learning.
Self Assessment
Self-assessment is an important tool for
quality assurance and provides feedback for
management to initiate action plans for the
improvement.
Faculty Involvement
For Academic Program Assessment, the most important
factor is the participation of all faculty members.
Each department appoints a Program Team (PT) which
will prepare a Self Assessment Report (SAR) and ensures
the conformance of the program to all the relevant criteria
and standards as stipulated in Self Assessment Manual
(SAM), in coordination with the members of QEC.
Size of PT can be determined
according to the size of department
Sr. #
Number of Students in
a Department
PT Members
01
Up to 300
3 PTM + 1
Chairperson
02
300 - 1000
5 PTM + 1
Chairperson
03
1000 and above
6 PTM + 1
Chairperson
Desired Qualities of Program Team Member
Commitment to the principles of quality in higher education
and the policies set by HEC, provided in the form of SAM.
Ability to work in teams.
An enquiring disposition, power of analysis and judgment.
Experience of organization and management, particularly in
relation to teaching and learning matters, time management
skills.
High standards of oral and written communication skills.
To be proactive than reactive
Initiate improvements to achieve academic excellence
Systematize the process of self assessment
To be current and take a leadership role
Criteria for Self Assessment
The self assessment of an institution / organization
is based on several criteria.
To meet each criterion; a number of standards must
be satisfied. The following part of this presentation
illustrates criteria and standards for self assessment
by Program Team.
Elements Of A Successful Assessment Program
Purpose identification
Outcomes identification
Measurement and evaluation design
Data collection
Analysis and evaluation
Decision-making regarding corrective and
preventive actions to be taken.
Objectives of Self Assessment
Improvement and maintenance of academic standards.
Enhancement of student’s learning.
Verification of the existing programs to meet their
objectives and institutional goals.
Providing feedback for quality assurance of academic
programs.
Prepare the academic program for review by discipline
councils (HEC).
Benefits of an Academic Program
Assessment Process
Identify Program Weakness
Take Financial Decisions based on academic
priorities
Provide information to constituents on the
quality of education students receive
Ensure continuous improvement of programs
and curricula
Criteria
The
self-assessment
is
based
on
several
criteria. To meet each criterion a number of
standards must be satisfied. There are eight
criterion for self assessment manual provided by
HEC. Next section describes these criterion.
Criteria & Standards
Program Mission, Objectives and Outcomes
Curriculum Design and Organization
Laboratories and Computing Facilities
Student Support and Guidance
Process Control
Faculty
Institutional Facilities
Institutional Support
list of Evaluation Forms
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
Performa-1 Student Course Evaluation Questionnaire
Performa-2 Faculty Course Review Report
Performa-3 Survey of Graduating Students
Performa-4 Research Student Progress Review Form
Performa-5 Faculty Survey
Performa-6 Survey of Department offering PhD
Programs
Performa-7 Alumni Survey
Performa-8 Employer Survey
Performa-9 Faculty Resume
Performa-10 Teacher Evaluation
TEACHER & COURSE EVALUATION FORM
Is Teaching a process or an end result (outcome)
•Qualified instructor
•Preparation for the class
•Text books & notes
•Teaching methods
•Conducting exams
•Meeting lesson plans
•Learning outcome
•Knowledge and Abilities of students
•Students’ critical thinking
•Students’ behavior
•Students’ skills
•Students’ enthusiasm
•Students’ creativity
•Students’ maturity
•Students’ professional ethics
•Students’ leadership skills
•Students’ communication skills
•etc.
Benefits of Teacher Evaluation
 Teacher becomes punctual
 Teacher starts distributing course contents in the




class
Teacher comes in class after proper preparation of
lecture
Teacher treats equally/fairly all the class
Recognition for the hardworking teachers
(appreciation / best teacher award) performance
indicator
Teachers not performing well can be identified and
corrective actions can be taken
Quality is dependent on . . . . ?
UNIVERSITY
Leadership & Faculty Vision, Mission, Policies and
Intentions on Quality
Management Processes
Academic Processes
(Curricula, Teaching, Exams)
(Admin, HR, QA, Operations Mgt, etc.)
Quality of
graduates
Assessment is a Continuous Improvement
Final Points to Remember
FOR STUDENTS
Quality of your Learning
is Quality of your future life?
FOR TEACHERS
Quality of your teaching
is Quality of our next generation.
Finally
Can’t do
aaaaaaaa
bbbbbbbbbbbbbb
cccccc
ddd
eeeeeeeeeee
ffffffff
gggggg
hhhhhhhhh
iiiiiiiiiii
Can do
1.
Quality Citizen in the eyes of our National Poet
Conclusion
Every one agrees with the need for Quality Assurance
in Education: however very few understand its
dynamics and tools. You must learn, know and
practice these tools, otherwise Quality will be
unattainable, despite accreditations, certifications
and departments.
If you continue to do what you were doing, you
will continue to get what you were getting.
Learning and teaching
without Quality is
just wasting Time & Life