Transcript patient journey in a presentation (PowerPoint, 2.4Mb)

NHS e-Referral Service
Enhanced Patient Communication
Patient and User Journey: The Vision …….
1
Patient sees GP
Hilda sees her GP with
shortness of breath and
worsening chronic obstructive
pulmonary disease (COPD). Her
GP, Dr Allenby, feels that all
practice-based treatments have
been exhausted and now needs
specialist input into Hilda’s
care.
Enhanced Patient Communication
2
GP refers patient for test
Hilda wants to be seen locally.
Dr Allenby types “COPD” into
the NHS e-Referral Service and
is prompted that the local
services require breathing
tests. He therefore fills in the
appropriate electronic referral
template.
Enhanced Patient Communication
3
Patient books appointment on
her Smartphone
Hilda asks to have her
appointment booking
information sent to her
Smartphone. She follows the
instructions and downloads the
NHS e-Referral Service app,
which she is then able to use to
book her appointment and
receive the confirmation.
Enhanced Patient Communication
4
Patient attends appointment
Tim Williams, the respiratory
technician, reviews and
accepts the referral.
Hilda attends the appointment
and has the breathing tests.
The result is uploaded to the
NHS e-Referral Service and Dr
Allenby receives a notification.
Enhanced Patient Communication
5
GP refers patient for test
Dr Allenby telephones Hilda and
explains that the results confirm
worsening COPD; he advises
referral to a respiratory
specialist. Hilda says she would
like to be seen at the same
hospital.
Enhanced Patient Communication
6
Patient books appointment
Once again, Hilda wants the
information to be sent to her
Smartphone and she books the
appointment via the NHS
e-Referral Service app.
Enhanced Patient Communication
How can YOU get involved?
• Take part in the consultation at: www.hscic.gov.uk/ers
• Contact us on email: [email protected]
NHS e-Referral Service vision – making paperless referrals a reality