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NHS e-Referral Service
Referral Management
Patient and User Journey: The Vision …….
1
GP refers to assessment service
Having received an x-ray report, for
her patient Dan, showing
‘osteoarthritis’ Dr Carson types this
clinical term into NHS e-Referral
Service. She is reminded that a
Musculoskeletal Referral
Assessment Service (RAS) has been
commissioned by local GPs for
dealing with all knee problems. She
therefore initiates a referral to the
RAS, attaching all relevant clinical
history including the
X-ray report.
Referral Management
2
Clinician triages the referral
Mr Flynn, a local orthopaedic
surgeon, has been employed to
triage all lower limb referrals. He
reviews Dan’s referral information
and decides that an onward
referral to an orthopaedic
consultant is required. Using the
NHS e-Referral Service he creates a
shortlist of potential options and
instructs Nicola, his secretary, to
contact Dan and complete the
referral on his behalf.
Referral Management
3
Secretary completes referral
Nicola picks up Mr Flynn’s request
from the administration worklist
and telephones Dan to discuss
available options. Rosa, Dan’s wife,
who acts as his interpreter,
explains that they are off on
holiday tomorrow and would like
an appointment after they return.
Nicola identifies two providers
with suitable appointments and
they book one at the nearest
hospital.
Referral Management
4
Secretary books interpreter
Rosa is not very good at translating
medical terms; she therefore
requests that an interpreter is
present for Dan’s consultation. Nicola
uses the NHS e-Referral Service to
book an interpreter to attend the
appointment, and asks Rosa how they
would like to receive the
appointment information. Rosa
requests an electronic copy, so Nicola
emails the appointment and
interpreter confirmation.
Diagnostic Referral
How can YOU get involved?
• Take part in the consultation at: www.hscic.gov.uk/ers
• Contact us on email: [email protected]
NHS e-Referral Service vision – making paperless referrals a reality