Transcript RESA Project Findings Bangladesh

RESA Project Findings
Bangladesh
Chinmoy Mutsuddi
Nodal Person RESA Unnayan Shamannay
Regional Conference
On
Power Sector Reforms in Asia
9-10 March 2010
Hotel Hyatt Regency
Kolkata, India
1
Project Objective

Developing capacity of the CSOs in
participating in policy formulation and
regulatory processes

Developing a mechanism of bringing the views
of grassroots in the policy level and vice-versa

Promoting consumers’ participation on tariff,
quality of service and complaint handling
procedure

Creation of a regional network on Electricity.
2
Planned Activities


Local inception workshop
Field research and establishment of base line survey
 13 areas around Bangladesh

National stakeholders’ dialogues (Reference Group (RG)
Meetings)
 2 RG Meetings

Training of civil society organizations at Territorial levels
 2 Round

Grassroots interface meetings
 8 places, 2 Round


National Advocacy Seminar
Final Consumer Survey
3
Local CSOs in Bangladesh
Gaibandha
Singrijani Manob
Unnayan Shangstha
Consumers
Association of
Bangladesh (CAB)
SWC
Gazipur
Chapainababganj
Beel Chalan
Unnayan Shangstha
AREED
Comilla
United People’s Trust
Rajshahi
Shepa Society
Khagrachhari
Ujjibak
Meherpur
Thikana Manob
Kalyan Shangstha
Jessore
Sushamaj Foundation
Khulna
Desh
Sirajganj
Bhola
CAB
Barisal
People’s Dev. Org.
Cox’s Bazar
Wait & See
4

Consumer’s perception

Utility status

Power situation
5

GIM
◦ Utility questioned
◦ Opened eyes
◦ Hesitation blocked

NRG Meeting
◦ Policy makers aware

National Advocacy Seminar
◦ Dialogue- Policy makers Utility Media Consumers
6

CSOs trained

Consumer local utility relationship established

Perception changed on complaints handling
•
Knowledge on participation in the Electricity Reforms
Process enhanced
BERC Activities
7
Networking

Consumers committee formed in the localities
 To prevent power theft
 To encourage consumers to conserve electricity
 To registration of complaint

Consumers commitment to inform others
 To save electricity
 To chat on electricity billing, registration of complaint, theft of
electricity.
8
Networking (cont.)

Communication network established between




Utility - Consumer
Consumer - consumer
CSOs - consumer
Electricity/energy expert - consumer
9
Project Impact Two Cases

Sirajganj GIM
 Domestic Consumer Motalebur Rahman attended both
GIM-I and II meeting, he is now aware of problems
related to electricity functioning, and prevailing situations
of the authorities such as less work force, interference of
middle men, bribery etc. Previously for loadshedding and
any other problem he used to blame the local electricity
authorities harshly. During second GIM he learnt what
proper complaint redressal mechanism is.
10
Project Impact Two Cases (cont.)
 Rezaul Islam was present at the both GIMs,
now he knows about : load shedding,
distribution problems, complaint redressal and
grievance mechanisms. He is also aware that,
the work forces at the facilities are not
sufficient so the solution to the consumer
problems takes time. He also vows to stop
electricity theft and misuse. In addition, not to
verbally abuse the electricity officials again.
11
Way Forward

Continuation of the grassroots meeting - large scale
 Upazilla level District level Division level

Need support for the committees established by
consumers

RESA required to continue
 Consumer / Utilities relationship
 Capacity building for Consumers to participate in the policy/regulatory process
 Internal network established need support
 Utility
Media
CSOs
Consumers
12
THANK YOU
13