Transcript Plan for Stage II

MID TERM REVIEW MEETING
RESA MEETING
Plan for Stage II
2nd April, 2009
RAJESH KUMAR, CUTS INTERNATIONAL
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Presentation outline

Implementation of GIMs

Overview of GIMs I

Identification of systematic issues

Strategy for GIM - Phase II

Way Forward
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Implementation of GIMs

Sensitise the grassroots consumers

Presentations in local language

Circulation of vernacular handouts

Participation on behalf of utility officers

Feedback received from the participants

Link between phase I and phase II meetings
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Highlights of GIM I

Adequate consumer participation

Conducted large number of GIMs in Rajasthan

Active support of regulatory bodies, local government
representatives and utilities

Good media coverage

Video coverage of GIM I
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Lowlights of GIM I

In some areas women participation was not adequate

Given the large size of population, number was inadequate

In few meetings, public representatives could not participate
actively because of election process

Poor photography in a few cases
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Systemic problems

Systemic problems of consumers

Classification of the problems

Action to be taken

What are the possible solutions?

Follow up actions with policy makers/regulators
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Key systemic problems

Poor quality of supply

Poor metering and billing

Ineffective complaint redressal mechanism

Poor initiatives for consumer education and awareness

Corruption
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Strategy for GIMs II

Time/date of meetings

Sessions/contents

Resource persons

Answers to the systematic problems (GIM I)

Place of meetings

Mobilization of consumers who attended GIM I

Participation of public representatives
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WAY FORWARD

Improved communication channels between consumers
and local utility representative

Consumer empowerment though improved complaint
redressal mechanism

How to continue the dialog process among stakeholders

Replicate the model in other areas
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Thank You
[email protected];
www.cuts-international.org
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