Transcript 下載/瀏覽

科技英文報告
組別: 第8組
組員名單
林 安 49840913
謝林豊 49840911
黃琮琳 49840912
吳怡萱 4A040015
東英諭 4A040026
鄧琪馨 4A040025
組員工作分配
林安: 做PPT 書面之整理 演出時操作電腦
黃琮琳:翻譯page3之範疇 演出:旁白
謝林豊:最後總校定
演出:客戶
吳怡萱:翻譯page1之範疇 演出:Lucy
東英諭:翻譯page2之範疇 演出:Nate
鄧琪馨:把書面資料彙整到電腦裡演出:Joe
Customer service made simple
(讓客服更簡單)
New solutions
(新的辦法)
Narrator: Sun Tech Corporation has been gaining a bad reputation because of poor customer
service.
To solve the problem, the company has hired Nate Twain as its new customer service manager.
The new customer service manager, Nate Twain, has called a meeting of the customer service
department's staff.
旁白:Sun Tech公司因差勁的客戶服務而獲得不好的評價。
為了解決這個問題,公司雇用一位新的客服經理,奈特吐溫新的客服經理,要召開客服部門
員工的會議。
Nate: My analysis shows that we've been unable to meet our customer
service needs. People who buy our computers expect service.
奈特:我的分析顯示我們已經無法達到我們的客戶服務上的需求
買我們電腦的人就會期望我們的服務。
Jeo: But we're understaffed.
喬:但是，我們人手不足。
Nate: No. We're just not productive enough.
That‘s why I’m introducing the new Sun Tech Customer
Service Troubleshooting Guide.
奈特:不。我們只是沒有足夠的生產力。
這就是為什麼我引入新的Sun Tech的客戶服務排除困難
手冊。
Joe: Oh no! Look how thick it is!
喬:不！看看它有多厚！
Nate: To solve customer’s problems efficiently, we must follow
detailed procedures.
Everything is thought out in advance.
奈特:為了有效地解決客戶的問題,我們必須遵循詳細程序。
一切的事情都要事先想到。
Lucy: Procedures?
露西:程序?
Nate: Yes. And we have separate sections for
dealing with customers by phone, bye-mail, or in
person.
奈特:是的.我們有不同的章節去處理電話、信
箱或親自拜訪客戶。
Joe: We can‘t predict every problem. One time, I had a guy say his fish
bowl fell overon his keyboard.
I bet that's not in your book.
喬:我們無法預測每一個問題。有一次，我有遇到一個傢伙說他的魚
缸打翻在他的鍵盤。
我敢打賭手冊一定沒有提到這項。
Nate: Unit seventeen, part four, "CrazyAccidents." It's
there.
奈特:十七章，第四節，“瘋狂的事故。”就在那
兒。
Lucy: I once had a woman tell me she had a problem but
didn't know what it was.
露西:我曾經有遇到一個女人告訴我，她有一個問題，但
連問題是什麼都不知道。
Nate: Unit twenty-three, part eight, "Crazy
Customers."
奈特:第23章的8節”瘋狂的客戶”
Joe: (Whispering to colleague) This is a
crazy idea.
喬:（同事們竊竊私語）這是一個瘋狂的
想法。
Nate: Introduction, part twelve, "Complaining
Customer Service Reps.” That's in the book, too.
奈特:前言,第12個節”抱怨的客服代表”這也在
手冊裡。
On the phone
(在電話裡)
Narrator: Lucy and Joe are getting ready to answer
customer service calls.
旁白:露西和喬準備回答客戶服務電話。
Lucy: This new troubleshooting guide should make
our job easier.
露西:這個新的排除困難手冊，應該使我們的工
作更容易。
Joe: I think it's a waste of time. I'm skipping it.
喬:我認為這是浪費時間。我不想使用它。
Lucy: Sun Tech Customer Service Department, Lucy speaking.
Your call is being
recorded for quality-control purposes. How can I help you
today?
露西:我是露西,這裡是Sun Tech客戶服務部。為了公司品
管的目的我們的對話將被錄音。我能幫你什麼?
Customer: My computer isn't working.
客戶:我的電腦不能正常工作。
Lucy: Let me see... Step one: Check to see that all the
cables are attached. Next...
露西:讓我看看......步驟一：請檢查所有的電纜
安裝。下一步...
Customer: My computer's working now. It's a miracle!
客戶:我的電腦現在可以工作了。真是一個奇蹟！
Lucy: That was easy and fast.
Now for the next call.
露西:這真是方便又快捷。
現在服務下一通電話
Lucy: Five calls, easy as pie. How had you do
without the troubleshooting guide?
露西:五通電話，易如反掌。你沒有使用排除
困難的手冊,做得如何呢？
Joe: Terrible! After twenty minutes, I learned the guy's computer isn't a
Sun Tech. He called the wrong number! I bet that's not in your silly
guide.
喬: 太可怕了！二十分鐘後，我知道了這個傢伙的電腦不是Sun
Tech的。他打錯電話了！我敢打賭，這絕對不在你那愚蠢的手冊裡
。
Lucy: But it is, right here. Step three: Ask for the
computer's brand name.
露西:但是，就在這裡。步驟三：諮詢電腦品牌的
名稱。
Joe: What?! It may be as easy as pie for you, but I
guess it's humble pie for me.
喬:什麼？這可能對你來說很容易，但我想對我
來說是謙虛的教訓。
Customer service visit
(客服訪視)
Narrator:Lucy and Joe are visiting a customer who is
having trouble with a new Sun Tech server.
旁白:客戶的伺服器有問題,露西和喬去拜訪。
Lucy: (Reading) Assure customers that you can solve their
problems.
露西：（讀）向客戶保證您可以解決他們的問題。
Customer: This server keeps shutting down all
by itself.
客戶：這個伺服器會持續自動關閉。
Joe: Rest assured that we'll find out why, right away!
喬：放心，我們馬上會找出原因！
Lucy: Right! We have everything we need-tools, notebook,
and troubleshooting guide.
露西：沒錯！我們擁有一切我們所需要-工具，筆電和排
除困難的手冊。 (Later)之後
Lucy: Step fifteen says, "Replace the hard drive and
boot up with the new one to see if that solves the
problem."
露西：第十五步驟說，“更換硬碟並重新啟動，
看看是否能解決問題。”
Joe: OK.
喬:好!
Lucy: It says, "Pull out the power cord and
slide the hard drive out."
露西：它說，“拔出的電源線和硬碟。
Joe:Got it.
喬:了解。
Lucy: "But first, be sure to turn off the power."
露西：但是,首先確定把電源關閉。
Joe: What?! The power is on!
喬: 什麼?!電源是開著的！(later)之後
Jeo : This guide has had us try everything, but we still
haven't found the problem.
喬:都要把整手冊試完了,但是我們仍然還沒找到問題
出在哪。
Lucy: Wait. There's one more step. Step one hundred and
thirty-two: Wiggle the power switch.
露西:等等 這裡還有一個步驟 步驟132:扭動電源開關
。
Joe:OK... hey, it's loose. The power switch is loose! If someone
shakes the table, that'll switch the server off!
喬：OK... ...嘿，它是鬆動的。電源開關是鬆動的！如果
有人搖動桌子，那將會關閉伺服器！
Lucy:Why isn't that step number one?!
露西：為什麼這不是第一步驟？！
Joe: This guide is good, but I think it needs some editing.
喬：這本手冊雖好，但仍需要編輯加以修改。
表演完畢，謝謝！