Transcript ILL and Special Collections presentation by Joanne Archer, University of Maryland (2.820Mb)

Integrating Aeon
and Interlibrary
Loan
Joanne Archer
University of Maryland Libraries
[email protected]
What is Aeon?
• “Automated request and workflow management
software”
• Special Collections management
o Tracking of activities (e.g. exhibits, class instruction, digitization)
o Increased capability for statistics
• Researcher registration and request system
o Tracking of special collections circulation
o Increased remote options for patrons
Special Collections and
ILL
• Long wait times for retrievals
• Little communication between ILL and SCUA
• No statistics/data about ILL requests
Workflows
• Illiad communicates directly with Aeon
• Requests for materials appear in the
Aeon staff client in Interlibrary Loan
queue.
Workflows
Workflows
• Illiad communicates directly with Aeon
• Requests for materials appear in the
Aeon staff client in Interlibrary Loan
queue.
• ILL student workers scan materials in
the Maryland Room
• Pre-1923 material uploaded to Internet
Archive
Workflows
Issues
• Technical Issues
o Mapping site name in Illiad
o Normal debugging in Aeon
• Policies and Procedures
o Development of new procedures for ILL and SCUA staff
o Establishing shared expectations
• Workflows and Documentation
o Training/Troubleshooting
o Refining in response to issues
• New queues
• Better understanding of ILL workflows
Hornbake Requests
120
100
80
60
40
20
0
Fall
Winter
HBK Requests Filled Before Aeon (2013-2014)
Spring
Summer
HBK Requests Filled With Aeon (2014-2015)
ILL Use
August 2014-October 2015
ILL Use
August 2014-October 2015
Impact
• More streamlined process for ILL
• More use of special collections by ILL
• Improved relationship and collaboration with ILL
staff