Transcript ILL and Special Collections presentation by Cherie Weible, University of Illinois (448.6Kb)

Aeon and ILLiad
Cherie L. Weible (UIU)
Workflow pre-Aeon
• ILL staff receive request, if not on lender string
more than one time, conditional for x5
– Print off pull slip, call number and location
• Location RBML (Rare Book and Manuscript Library)
– RBML staff stop by ILL office daily
– Verbal communication happened daily between
staff in ILL and RBML
– Good tracking of items and status
– RBML had ILL cancel if they wanted payment
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Workflow post-Aeon
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UIU down one time = 4 day response
ILL click on Aeon button; request moves
Only one RBML staff working on any ILL requests
Not enough time for RBML processing
RBML wants the money for the work
– ILL explained IFM, not transferring to RBML
– ILL cancels and refers Borrowing Library directly to
RBML
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Pitfalls for UIU
• Main issue is loss of personal daily
communication between staff
• No follow up on status of request
• No backup for RBML staff
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